Mark A Hottel CPA PSC

Thank you for bringing this matter to our attentionWe respect the service you provide in conflictresolution.This particular matter requires a detailed explanation to fully explainHowever, this could result inthe disclosure of confidential informationAs proud as we are of a spotless 40-year
reputation, ourclient’s confidentiality stands alone as our top priorityThis protection is afforded even in thecurrent situation of a former, one-time clientWe will not break that trust in order to explain eventhe most baseless of claims.I hope an overview of our practices and procedures will provide you some insight into how our firmoperates.In the preparation of tax filings we are required to present the client’s information in accordancewith all applicable laws and accepted standardsOur fee(s) for preparation of tax filings and theultimate outcome of said filings are mutually exclusiveWe stand behind our services and will workwith a client to address any concernsClients who choose to decline any further assistance orexplanations from our firm, and subsequently take our prepared filings elsewhere seeking adifferent result, are not eligible for refunds.I again thank you for your time and further apologize I am unable to provide you with more detailspertaining to this matter.If you have any questions or further concerns please call me at the numbers provided.Sincerely,*** * *** CPA PSC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution. Please respond here ONLY]I provided information in good faith that a competent professional would prepare my returns. I was wrong. I would like for my complaint to stand as is since no sincere attempt to rectify the situation has been made nor does it appear that accountability to their clients is of any significance. Perhaps this complaint will help someone else when they are looking for professional assistance--look elsewhere.
Regards,
[redacted]