April
11, 2016
Mr. [redacted]
Re: Repairs
to your 2005 Mitsubishi Lancer Evolution
Thank you
for allowing us to respond to your complaint. We have looked into the repairs
that were done to your vehicle and this is what was found. Your vehicle
initially had the water pump...
replaced at Mark Mitsubishi when your vehicle had
99,627 miles on it, and it was out of warranty so you were charged $678.91 for
the repairs. The next time you needed assistance we towed your vehicle into the
shop, as well as two additional times at no cost to you when you had trouble
with the vehicle. On this service visit and subsequent visits, Technicians
found that the water pump was leaking out of the weep hole. We again replaced
the water pump, gaskets and had Mitsubishi Techline assist with what might be
causing the pressure build up in the water pump and they suggested we also
replace the radiator cap, which we did, again at no cost to you.
It was noted
by the service manager that your vehicle did not have any catalytic converters
on it, and that the exhaust had been modified for high performance which very
well may be causing the issues you are experiencing. It seems that your vehicle
has been modified to use under circumstances other than normal street driving and
there exists documented video of this. These actions will void any factory
warranties that might apply.
Your vehicle
now has over 107,000 miles on it, and given the modifications that have been
done to the vehicle, Mark Mitsubishi can no longer offer goodwill repairs on
your vehicle.
Regards,
Beckie W[redacted]
Customer Relations Manager
Mr. [redacted],Thank you for bringing your billing issue at Mark Mitsubishi to my attention. It is my understanding that Erik R[redacted] at Mark Mitsubishi has issued you a store credit for the $85.00 that you were charged for the diagnostic fee. You have indicated that you are going to acquire the...
condenser parts and have them installed. We have agreed to do the A/C system recharge at no charge. I understand that you already have an appointment on the 6th, we will recharge your A/C system at that time.Please know that we do care about outcomes in our service department, and appreciate you as a customer.Randy M[redacted]GM, Mark Mitsubishi
April
11, 2016
Mr. [redacted]
Re: Repairs
to your 2005 Mitsubishi Lancer Evolution
Thank you
for allowing us to respond to your complaint. We have looked into the repairs
that were done to your vehicle and this is what was found. Your vehicle
initially had the water pump...
replaced at Mark Mitsubishi when your vehicle had
99,627 miles on it, and it was out of warranty so you were charged $678.91 for
the repairs. The next time you needed assistance we towed your vehicle into the
shop, as well as two additional times at no cost to you when you had trouble
with the vehicle. On this service visit and subsequent visits, Technicians
found that the water pump was leaking out of the weep hole. We again replaced
the water pump, gaskets and had Mitsubishi Techline assist with what might be
causing the pressure build up in the water pump and they suggested we also
replace the radiator cap, which we did, again at no cost to you.
It was noted
by the service manager that your vehicle did not have any catalytic converters
on it, and that the exhaust had been modified for high performance which very
well may be causing the issues you are experiencing. It seems that your vehicle
has been modified to use under circumstances other than normal street driving and
there exists documented video of this. These actions will void any factory
warranties that might apply.
Your vehicle
now has over 107,000 miles on it, and given the modifications that have been
done to the vehicle, Mark Mitsubishi can no longer offer goodwill repairs on
your vehicle.
Regards,
Beckie W[redacted]
Customer Relations Manager
Mr. [redacted],Thank you for bringing your billing issue at Mark Mitsubishi to my attention. It is my understanding that Erik R[redacted] at Mark Mitsubishi has issued you a store credit for the $85.00 that you were charged for the diagnostic fee. You have indicated that you are going to acquire the...
condenser parts and have them installed. We have agreed to do the A/C system recharge at no charge. I understand that you already have an appointment on the 6th, we will recharge your A/C system at that time.Please know that we do care about outcomes in our service department, and appreciate you as a customer.Randy M[redacted]GM, Mark Mitsubishi