Complaint: [redacted] I am rejecting this response because:On December 30th when the contract was conformed, [redacted] assured me that [redacted] allowed Casa Chevrolet as a premier [redacted] dealership to add items such as warranty on top of the auto loan check's maximum value which I did not believe but took his word on it because he appeared to know what he was talking about On January 2nd, he called me saying that [redacted] refused the check but he asked that I contacted the bank because the bank required that I asked for the increase I called the bank immediately and the bank said the total value of the check already included all additional items On the day of the contract conformation, I told [redacted] that the original loan was $27, But I was successful in getting the bank to raise it to $30, I was unsure of the additional increase but believed [redacted] because he was the professional When I called [redacted] and told him that I was unsuccessful in getting the increase, he said he needed me to come in then and resign the contract to remove the add-on's I said that was not the contract [redacted] then said he would see what he could do and he would call me I did not receive any call back from him until the morning of January 3rd telling me to pick up my Jeep because he missed the promo end date which was January 2nd Without the call, I assumed that everything was still in order Instead, the deal fell through because the dealership failed to honor my contract which was conformed days before the expiration of the promotion.On January 12, [redacted] texted me saying that "The only way to use your [redacted] blank check to purchase a vehicle would have been for hem to give you about $30,at your request or for you t agree to come in and resign the paperwork at 30,even You refuse to do so when I requested you do that on the second and said you didn't think you even wanted the vehicle any longer because the transport was broken down in route."Based on this verbatim text message, it clearly demonstrates that [redacted] knew the limit of the check was $30K which was what I kept declaring Not only did Casa Chevrolet, a proclaimed [redacted] premier dealership, not honor a contract under the Uniform Commercial Codes; it also employed a "bait and switch" tactic that would have worked to its advantage if I were successful in securing additional funding Regards, [redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason if he complaint will be closed Administratively Resolved]
Ms ***- [redacted] , We were glad to be able to provide you with the purchase of your new vehicleIn the car business in order to get your vehicle purchase funded, there are many moving partsI personally approved your deal on February 25, 2015; you signed your contract on February 26th and took delivery of your new carNext, your car deal went to Finance in order to assist you in getting the financing that you needed The financing company initially kicked the deal back to us due to the fact that we could not get the Human Resources department at your place of business to call us back with verification of employment, a very important step to the financing source It took them a couple of weeks to respondAlso the financing source required that you participate in a “welcome call” and they had a difficult time reaching you On March 19, 2015, we were able to get the funding for your vehicle and today, March 27th, we received your registration You will receive a call to come and pick up your registration and tags, or you can just come by and pick it up from our Receptionist in the showroom We do not always have these kinds of issues come up when financing a vehicle, but sometimes there are things that come up that are out of our control and we must work through in order to complete the process Please let me know if you still have any concerns, as I very much want you to be a completely satisfied owner Regards, [redacted] General Manager Mark’s Casa Chevrolet [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] [redacted]
02/25/ [redacted] , I am sending you out a check in the amount of $which is the amount on the OnStar agreement that is in your fileThis will be for the six months following your initial six month free trial It is true that you should have received this check prior to the end of your free trialI have checked with our accounting firm and apparently it was added to the deal after your initial paperwork was done and accounting did not have it scheduled for the six month timeframe I certainly would like to extend my sincere apology for this event, and want you to know that we do strive to make our customer’s buying experience as clean and error free as possible Should you need to be in contact with Mark’s Casa Chevrolet in the future, I hope I can handle your inquiry personally so you don’t experience the frustration of not getting the answers you need Sincerely, [redacted] General Manager Mark’s Casa Chevrolet [redacted]
Complaint: [redacted] I am rejecting this response because:On December 30th when the contract was conformed, [redacted] assured me that [redacted] allowed Casa Chevrolet as a premier [redacted] dealership to add items such as warranty on top of the auto loan check's maximum value which I did not believe but took his word on it because he appeared to know what he was talking about On January 2nd, he called me saying that [redacted] refused the check but he asked that I contacted the bank because the bank required that I asked for the increase I called the bank immediately and the bank said the total value of the check already included all additional items On the day of the contract conformation, I told [redacted] that the original loan was $27, But I was successful in getting the bank to raise it to $30, I was unsure of the additional increase but believed [redacted] because he was the professional When I called [redacted] and told him that I was unsuccessful in getting the increase, he said he needed me to come in then and resign the contract to remove the add-on's I said that was not the contract [redacted] then said he would see what he could do and he would call me I did not receive any call back from him until the morning of January 3rd telling me to pick up my Jeep because he missed the promo end date which was January 2nd Without the call, I assumed that everything was still in order Instead, the deal fell through because the dealership failed to honor my contract which was conformed days before the expiration of the promotion.On January 12, [redacted] texted me saying that "The only way to use your [redacted] blank check to purchase a vehicle would have been for hem to give you about $30,at your request or for you t agree to come in and resign the paperwork at 30,even You refuse to do so when I requested you do that on the second and said you didn't think you even wanted the vehicle any longer because the transport was broken down in route."Based on this verbatim text message, it clearly demonstrates that [redacted] knew the limit of the check was $30K which was what I kept declaring Not only did Casa Chevrolet, a proclaimed [redacted] premier dealership, not honor a contract under the Uniform Commercial Codes; it also employed a "bait and switch" tactic that would have worked to its advantage if I were successful in securing additional funding Regards, [redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason if he complaint will be closed Administratively Resolved]
Ms ***- [redacted] , We were glad to be able to provide you with the purchase of your new vehicleIn the car business in order to get your vehicle purchase funded, there are many moving partsI personally approved your deal on February 25, 2015; you signed your contract on February 26th and took delivery of your new carNext, your car deal went to Finance in order to assist you in getting the financing that you needed The financing company initially kicked the deal back to us due to the fact that we could not get the Human Resources department at your place of business to call us back with verification of employment, a very important step to the financing source It took them a couple of weeks to respondAlso the financing source required that you participate in a “welcome call” and they had a difficult time reaching you On March 19, 2015, we were able to get the funding for your vehicle and today, March 27th, we received your registration You will receive a call to come and pick up your registration and tags, or you can just come by and pick it up from our Receptionist in the showroom We do not always have these kinds of issues come up when financing a vehicle, but sometimes there are things that come up that are out of our control and we must work through in order to complete the process Please let me know if you still have any concerns, as I very much want you to be a completely satisfied owner Regards, [redacted] General Manager Mark’s Casa Chevrolet [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] [redacted]
02/25/ [redacted] , I am sending you out a check in the amount of $which is the amount on the OnStar agreement that is in your fileThis will be for the six months following your initial six month free trial It is true that you should have received this check prior to the end of your free trialI have checked with our accounting firm and apparently it was added to the deal after your initial paperwork was done and accounting did not have it scheduled for the six month timeframe I certainly would like to extend my sincere apology for this event, and want you to know that we do strive to make our customer’s buying experience as clean and error free as possible Should you need to be in contact with Mark’s Casa Chevrolet in the future, I hope I can handle your inquiry personally so you don’t experience the frustration of not getting the answers you need Sincerely, [redacted] General Manager Mark’s Casa Chevrolet [redacted]