Hello Mrs***, I am the G.M manager at Marks Casa Chrysler Jeep & Collision OneI would like to apologize for the poor service and rude behavior my staff provided you last weekI have spoken with your insurance company and together we would like to get your concerns handled with your truck
if you could call me on my cell phone, ###-###-####, or ###-###-####, I would like to set an appointment with you in my office
Thank you,
*** ***
GM
Complaint: ***
I am rejecting this response because: I have continued to take the Sebring based on your Marks Casa warranty and it has continued to cost more money because the trouble shooting done has been replacing part, after part at my expense and not getting to the root cause of the main issuesThe check engine light is back on as of yesterday with the same code from when I took it in for in the first place, I feel that if I chose to allow Marks Casa's technicians to what they have continued to do which is, only replace parts as appose to getting to the ROOT CAUSE I will chose to allow someone else to repair and diagnose my vehicle. Allowing Marks Casa to have ANOTHER attempt to repair my vehicle would only continue to cost me as its been proven by the many chances that were given to correct the issue the first few times. The only resolution for me at this point is for Marks Casa to pay another company to repair my vehicle due to improper diagnoses to begin with, and being that I don't see them doing that, this issues will never be resolved and I will continue to be a dissatisfied customer, and with every bad experience I will continue to share my burden with every honest consumer out there. Example: I was given many "Free oil changes" because of the in convince, although they will never be used by me based to my experiences and I am reluctant to even give them away, being that a lump of coal for Christmas would be more of a gift then the horrible service I would be passing on to someone else
Regards,
*** *** [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason if he complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:I am still awaiting clarification on an offer made by Mark's Casa employee, Bob T[redacted], as to an offer he extended me. I coordinated a time to meet him from 4-5 PM on Tuesday and when I arrived to the dealership he had already departed from work. Another employee gave me a packet of information and apologized that Mr. T[redacted] was not there to meet me. I tried to call Mr. T[redacted]'s office and cell phone today and left him a message on his cell phone to call me back, but have not received any contact from him. I need to know if the hand written quotes he provided me are for the "ADDED CARE PLUS" or "MAXIMUM CARE" plans and to explain the sheet that shows the "DEALER COST".I will try to contact Mr. T[redacted] again tomorrow, but so far have only been able to talk to him to set up an appointment that he did not attend. I drove an extra hourduring rush hour to meet with him and am unhappy he was not at his office for our scheduled meeting.
Regards,
[redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason if he complaint will be closed Administratively Resolved]
Mr. [redacted], first I would like to apologize for the poor service you and your wife received here at Marks Casa Chrysler Jeep. I will have your deal pulled from the office, so we can sit down together and review all the paperwork and commitments made. I will do everything in my power to make things...
right for you and your wife.please call me at ###-###-#### cell, so we can set apt to meet. ThanksBob T[redacted]GM
Mrs [redacted] brought her 2008 Jeep Liberty in for repairs on 8/12/2014. the concern at the time was "customer states when turning heater on it does not blow hot, and when turning Air conditioner on it does not blow cold". the vehicle was inspected. The technician found the heater inlet was restricted....
he removed the heater hoses and cleared out the obstruction. He replaced the thermostat and vacuum filled with coolant. he tested the heater out put temprature and it was 165 degrees at the center vents. the heater was working properly.The technician also found a sticking/faulty expansion valve that controls the Air condioning system. He replaced the expansion valve and recharged the Air conditioning system. He verified the temprature at the center vents with the Air conditioning on to be at 33 degrees.Mrs [redacted] also had other concerns that were repaired during the visit. "customer requested a price on replacement of the serpentine belt. the estimate was given and the customer approved the repair. Also "customer requests advise on replacing inoperative bulbs". The technician found an "open/short circuit to the power distribution center. The customer authorized the repair of the open circuit. The technician verified that the reverse lights were now working as designed. The customer also requested an oil change that was completed. The final repair was for an Air Bag light that was illuminated in the vehicle. We noticed tghi at the time of repair and notified the customer. Mrs [redacted] authorized the diagnosis and repair of the Air Bag Fault. The technician diagnosed the concern as "open Squib circuit- a faulty clock spring in the steering wheel air bag system. The technician replace the clock spring and test the system. the air bag light went off and stayed off.Mrs [redacted] contacted me on 11/28/14 and stated the heater was not working. I checked the vehicle in the service drive at time of drop off and verified that the heater WAS working but there was temprature difference between the drivers and passenger side. The technician verified tha the heater core was resticted and need to be replaced,I explained to Mrs [redacted] that whatever caused the restrictiuon in August was causing the restriction in the heater core. I quotes Mrs [redacted]p a price of $1590.00 for the repair. As a GOODWILL gesture I offered Mrs [redacted] a credit of $554.50 for the repair that was completed in August. Mrs [redacted] declined the assistance and the repair. 12/1/14 Mrs [redacted] was given a refund of $685.08.
All the repairs done to the 1999 Chrysler Sebring are covered on our Marks Casa service warranty. the dealer will be happy to honor that agreement, if the vehicle currently as a check engine light on, we would be happy to diagnose the problem and give estimate for repair.ThanksService Manager.
Complaint: [redacted]
I am rejecting this response because: (Marks Casa fails to address the issues with the 1999 Sebring) I agree I allowed them to replace/repair the belt, airbag indicator, bulbs for the 2008 Jeep Liberty, ONCE I was reassured that the AC/Heater was working because I allowed a budget for the repairs as I explained to Mr. [redacted] (service manager). I was also told that the oil change was going to be free do to the fact that I had to keep reminding them to do it each time they called me, suggesting another part/repair. I understand that I ended up paying for the oil change, which at the time was no big deal because a oil change is a minimal fee. As I explained to Mr. [redacted] (service manager) my "chief complaint" was never addressed/repaired on either vehicle. I have taken this as a lesson, to further invest my time and money in SMALLER companies who care for their customers and want to make sure that the work they do is properly completed and there is pride in the job they do. I have been to Marks Casa just about every week for the lack of repairs since the end of August. So their refund that I have NOT yet received is minimal compared to time, energy and gas from traveling back and forth from Albuquerque to/from Socorro, NM that I have invested to ensure that my vehicle's are getting the repairs needed. I also asked to be refunded for the 1999 Sebring do to Auto Zone having to diagnosed after Marks Casa's many failed attempts.
Regards,
[redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason if he complaint will be closed Administratively Resolved]
I waited for the customer until 5pm, we had a appointment time set up for 3pm. My daughter was involved in a car accident so I was forced to leave! I had The new car manager speak with the customer, in my absence. I gave the customer special pricing and 3 options in writing. The warranty requested was a lifetime Max care. This issue is definitely not a concern for the office of the Revdex.com. I also left the customer a message and have not heard back.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is minimally satisfactory to me. Although they did not pay for all of the necessary expenses, they gave me a significant discount. Although I am not 100% satisfied, I accept their response and recommend closing my complaint.
Regards,
[redacted]
The vehicle came to us on 12/08/16 with engine concerns from Lithia. The vehicle was diagnosed with internal engine failure, the dealership obtained approval from repair from Mopar under a parts warranty. The engine was successfully installed and the claim was paid by Mopar. The vehicle has 107,397...
miles, after engine install, the certified tech noticed the vehicle was miss firing and recommended new spark plugs and wires to correct miss fire. Unfortunatly wires and plugs are not covered under factory or Mopar warranty as they are maintenance items. The vehicle was towed into the shop not running, therefore we could not diagnose the miss fire until the engine was installed. on good faith the dealership discounted the repair 10% to help the customer with expense. The repair was delayed do to damaged engine, from Chrysler and the part had to be reordered.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I spoke with Bob yesterday and resolved the issue. He helped explain the plan and pricing and was helpful in reaching an acceptable outcome.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's...
response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me, as they have agreed to honor the warranty and make the necessary repairs to my Buick free of charge!Thank you again Mark's Casa!
Regards,
[redacted]
I had the pleasure of meeting with [redacted] today, he was very helpful and listened to my complaint and I was provided with an apology and an offer of repairing the damage to my truck. I am happy to accept their offer of repairing the damage to my truck, under [redacted]'s supervision. I grately appreciate the quick turn around time and excellent customer service he provided.
Best Regards,
[redacted]
8/20/14Mr. [redacted] had his vehicle towed to Mark's Casa Chrysler Jeep. He stated the engine stalled while driving. We diagnosed the vehicle and found that the alternator had failed internally. The alternator was replaced under the customers' extemded servoce cpmtract. Mr. [redacted] was...
responsible for his $100 deductible. At the time of service, it was also found that the battery had failed. The extended warranty contract does not cover the replacement of a battery. Mark's Casa replaced the battery under our goodwill provision for the customer. Mr. [redacted] was not chared for the replacement of the battery at a cost of $116.86. He also had limited coverage for towing. The cost of towing the vehicle to the dealership was $143.00. The extended service contract covered $75.00 and the difference of $68.00 was charged to the customer per his extended service contract policy. The total Mr. [redacted] paid was $168.00; $100.00 deductible and the $68.00 towing difference. Mr. [redacted] was not charged the diagnostic fee for this repair. This repair was completed 10 monthes after purchase of the vehicle, not 2 monthes as stated in his complaint.1/26/16Mr. [redacted] brought his vehicle into the service department at Mark's Casa Chrysler Jeep. Mr. [redacted] complained that the headlamp wiring harness had melted. A diagnosis was performed and it was found that the headlamp wiring harness had been replaced with non-factory wire harnesses and they were installed incorrectly and wired incorrectly. This is typically done when upgrading the headhamps to HID bulbs. Mr. [redacted] declined the repairs. It should be mentioned that Mr. [redacted] had been in the dealership previously for a headlamp recall on the vehicle.1/5/16Mr. [redacted] came in and requested the headlamp recall be performed. The vehicle passed inspection at the time and the recall was performed. At the time of the inspection of the vehicle, the original facory headlamp wiring harness was in place.4/6/16Mr. [redacted] had his vehicle towed to the service department at Mark's Casa Chrysler Jeep. He said that the brakes had locked up. When the vehicle arrived at the dealership, it drove off of the tow truck without any concerns. The technician was able to drive the vehicle into the service bay without any brake concerns. The technician inspected the vehicles' computer system for any diagnostic trouble codes and none were found to indicate any concerns. The technician performed a visual inspection of the entire brake system. The technician found hot spots in the rptors and brake pads, cracks in the emergency brake shoe caused from heat. The front brake pads had recently been replaced by Mr. [redacted]. He said that he had replaced the brake pads, but did not have the rotors resurfaced. At no time did Mr. [redacted] indicate why he replaced the brakes, whether due to wear or because he was having brake concerns. Mr. [redacted] also said that he was cconcerned because of a previous recall that had been performed on the ABS (Antilock Brake System). Mr. [redacted]' vehicle did have the ABS recall completed at Larry H. Miller on 7/5/13. Per the recall notification, if the ABS fuse should fail it would casue the vehicles' ABS system NOT to work. It would not cause the vehicle brake system to lock up. Mr. [redacted] was notified of the inspection and our recommendation to replace the brake pads and the brake rotors due to wear. Again, Mr. [redacted] declined the repairs. Mr. [redacted] was notified prior to the vehicle being towed into the dealership that the tow would be covered by his extended service contract should any covered repairs be discovered. At the time there were no extended service contract repairs. Mr. [redacted] is responsible for the tow bill of $100.00. The customer was again NOT charged for diagnosis or inspection fees, these were covered by dealership GOODWILL.Mr. [redacted] also mentioned that he had not been notified of any recall that applied to his vehicle. Notiifications were sent out by Chrysler to Mr. [redacted]' verified address in the Chrysler system as well as the address that Mark's Casa Chrysler Jeep had on file.
Mr. [redacted],, I am sorry my staff has not responded to your request for a warranty quote in a timely manner. I would be happy to meet with you and review the warranty pricing in person, it seems like we have a break down in communication. Ann R[redacted] has been out of the office due...
to a death in the family, so I am so sorry she wasn't available to answer your questions. The pricing on vehicles and extended service contracts are negotiable items and do very from dealership pricing and [redacted] sponsored web pages. please call me at [redacted] office or cell [redacted].ThanksBob T[redacted]GM
Hello Mrs***, I am the G.M manager at Marks Casa Chrysler Jeep & Collision OneI would like to apologize for the poor service and rude behavior my staff provided you last weekI have spoken with your insurance company and together we would like to get your concerns handled with your truck
if you could call me on my cell phone, ###-###-####, or ###-###-####, I would like to set an appointment with you in my office
Thank you,
*** ***
GM
Complaint: ***
I am rejecting this response because: I have continued to take the Sebring based on your Marks Casa warranty and it has continued to cost more money because the trouble shooting done has been replacing part, after part at my expense and not getting to the root cause of the main issuesThe check engine light is back on as of yesterday with the same code from when I took it in for in the first place, I feel that if I chose to allow Marks Casa's technicians to what they have continued to do which is, only replace parts as appose to getting to the ROOT CAUSE I will chose to allow someone else to repair and diagnose my vehicle. Allowing Marks Casa to have ANOTHER attempt to repair my vehicle would only continue to cost me as its been proven by the many chances that were given to correct the issue the first few times. The only resolution for me at this point is for Marks Casa to pay another company to repair my vehicle due to improper diagnoses to begin with, and being that I don't see them doing that, this issues will never be resolved and I will continue to be a dissatisfied customer, and with every bad experience I will continue to share my burden with every honest consumer out there. Example: I was given many "Free oil changes" because of the in convince, although they will never be used by me based to my experiences and I am reluctant to even give them away, being that a lump of coal for Christmas would be more of a gift then the horrible service I would be passing on to someone else
Regards,
*** *** [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason if he complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:I am still awaiting clarification on an offer made by Mark's Casa employee, Bob T[redacted], as to an offer he extended me. I coordinated a time to meet him from 4-5 PM on Tuesday and when I arrived to the dealership he had already departed from work. Another employee gave me a packet of information and apologized that Mr. T[redacted] was not there to meet me. I tried to call Mr. T[redacted]'s office and cell phone today and left him a message on his cell phone to call me back, but have not received any contact from him. I need to know if the hand written quotes he provided me are for the "ADDED CARE PLUS" or "MAXIMUM CARE" plans and to explain the sheet that shows the "DEALER COST".I will try to contact Mr. T[redacted] again tomorrow, but so far have only been able to talk to him to set up an appointment that he did not attend. I drove an extra hourduring rush hour to meet with him and am unhappy he was not at his office for our scheduled meeting.
Regards,
[redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason if he complaint will be closed Administratively Resolved]
Mr. [redacted], first I would like to apologize for the poor service you and your wife received here at Marks Casa Chrysler Jeep. I will have your deal pulled from the office, so we can sit down together and review all the paperwork and commitments made. I will do everything in my power to make things...
right for you and your wife.please call me at ###-###-#### cell, so we can set apt to meet. ThanksBob T[redacted]GM
Mrs [redacted] brought her 2008 Jeep Liberty in for repairs on 8/12/2014. the concern at the time was "customer states when turning heater on it does not blow hot, and when turning Air conditioner on it does not blow cold". the vehicle was inspected. The technician found the heater inlet was restricted....
he removed the heater hoses and cleared out the obstruction. He replaced the thermostat and vacuum filled with coolant. he tested the heater out put temprature and it was 165 degrees at the center vents. the heater was working properly.The technician also found a sticking/faulty expansion valve that controls the Air condioning system. He replaced the expansion valve and recharged the Air conditioning system. He verified the temprature at the center vents with the Air conditioning on to be at 33 degrees.Mrs [redacted] also had other concerns that were repaired during the visit. "customer requested a price on replacement of the serpentine belt. the estimate was given and the customer approved the repair. Also "customer requests advise on replacing inoperative bulbs". The technician found an "open/short circuit to the power distribution center. The customer authorized the repair of the open circuit. The technician verified that the reverse lights were now working as designed. The customer also requested an oil change that was completed. The final repair was for an Air Bag light that was illuminated in the vehicle. We noticed tghi at the time of repair and notified the customer. Mrs [redacted] authorized the diagnosis and repair of the Air Bag Fault. The technician diagnosed the concern as "open Squib circuit- a faulty clock spring in the steering wheel air bag system. The technician replace the clock spring and test the system. the air bag light went off and stayed off.Mrs [redacted] contacted me on 11/28/14 and stated the heater was not working. I checked the vehicle in the service drive at time of drop off and verified that the heater WAS working but there was temprature difference between the drivers and passenger side. The technician verified tha the heater core was resticted and need to be replaced,I explained to Mrs [redacted] that whatever caused the restrictiuon in August was causing the restriction in the heater core. I quotes Mrs [redacted]p a price of $1590.00 for the repair. As a GOODWILL gesture I offered Mrs [redacted] a credit of $554.50 for the repair that was completed in August. Mrs [redacted] declined the assistance and the repair. 12/1/14 Mrs [redacted] was given a refund of $685.08.
All the repairs done to the 1999 Chrysler Sebring are covered on our Marks Casa service warranty. the dealer will be happy to honor that agreement, if the vehicle currently as a check engine light on, we would be happy to diagnose the problem and give estimate for repair.ThanksService Manager.
Complaint: [redacted]
I am rejecting this response because: (Marks Casa fails to address the issues with the 1999 Sebring) I agree I allowed them to replace/repair the belt, airbag indicator, bulbs for the 2008 Jeep Liberty, ONCE I was reassured that the AC/Heater was working because I allowed a budget for the repairs as I explained to Mr. [redacted] (service manager). I was also told that the oil change was going to be free do to the fact that I had to keep reminding them to do it each time they called me, suggesting another part/repair. I understand that I ended up paying for the oil change, which at the time was no big deal because a oil change is a minimal fee. As I explained to Mr. [redacted] (service manager) my "chief complaint" was never addressed/repaired on either vehicle. I have taken this as a lesson, to further invest my time and money in SMALLER companies who care for their customers and want to make sure that the work they do is properly completed and there is pride in the job they do. I have been to Marks Casa just about every week for the lack of repairs since the end of August. So their refund that I have NOT yet received is minimal compared to time, energy and gas from traveling back and forth from Albuquerque to/from Socorro, NM that I have invested to ensure that my vehicle's are getting the repairs needed. I also asked to be refunded for the 1999 Sebring do to Auto Zone having to diagnosed after Marks Casa's many failed attempts.
Regards,
[redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason if he complaint will be closed Administratively Resolved]
I waited for the customer until 5pm, we had a appointment time set up for 3pm. My daughter was involved in a car accident so I was forced to leave! I had The new car manager speak with the customer, in my absence. I gave the customer special pricing and 3 options in writing. The warranty requested was a lifetime Max care. This issue is definitely not a concern for the office of the Revdex.com. I also left the customer a message and have not heard back.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is minimally satisfactory to me. Although they did not pay for all of the necessary expenses, they gave me a significant discount. Although I am not 100% satisfied, I accept their response and recommend closing my complaint.
Regards,
[redacted]
The vehicle came to us on 12/08/16 with engine concerns from Lithia. The vehicle was diagnosed with internal engine failure, the dealership obtained approval from repair from Mopar under a parts warranty. The engine was successfully installed and the claim was paid by Mopar. The vehicle has 107,397...
miles, after engine install, the certified tech noticed the vehicle was miss firing and recommended new spark plugs and wires to correct miss fire. Unfortunatly wires and plugs are not covered under factory or Mopar warranty as they are maintenance items. The vehicle was towed into the shop not running, therefore we could not diagnose the miss fire until the engine was installed. on good faith the dealership discounted the repair 10% to help the customer with expense. The repair was delayed do to damaged engine, from Chrysler and the part had to be reordered.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I spoke with Bob yesterday and resolved the issue. He helped explain the plan and pricing and was helpful in reaching an acceptable outcome.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's...
response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me, as they have agreed to honor the warranty and make the necessary repairs to my Buick free of charge!Thank you again Mark's Casa!
Regards,
[redacted]
I had the pleasure of meeting with [redacted] today, he was very helpful and listened to my complaint and I was provided with an apology and an offer of repairing the damage to my truck. I am happy to accept their offer of repairing the damage to my truck, under [redacted]'s supervision. I grately appreciate the quick turn around time and excellent customer service he provided.
Best Regards,
[redacted]
8/20/14Mr. [redacted] had his vehicle towed to Mark's Casa Chrysler Jeep. He stated the engine stalled while driving. We diagnosed the vehicle and found that the alternator had failed internally. The alternator was replaced under the customers' extemded servoce cpmtract. Mr. [redacted] was...
responsible for his $100 deductible. At the time of service, it was also found that the battery had failed. The extended warranty contract does not cover the replacement of a battery. Mark's Casa replaced the battery under our goodwill provision for the customer. Mr. [redacted] was not chared for the replacement of the battery at a cost of $116.86. He also had limited coverage for towing. The cost of towing the vehicle to the dealership was $143.00. The extended service contract covered $75.00 and the difference of $68.00 was charged to the customer per his extended service contract policy. The total Mr. [redacted] paid was $168.00; $100.00 deductible and the $68.00 towing difference. Mr. [redacted] was not charged the diagnostic fee for this repair. This repair was completed 10 monthes after purchase of the vehicle, not 2 monthes as stated in his complaint.1/26/16Mr. [redacted] brought his vehicle into the service department at Mark's Casa Chrysler Jeep. Mr. [redacted] complained that the headlamp wiring harness had melted. A diagnosis was performed and it was found that the headlamp wiring harness had been replaced with non-factory wire harnesses and they were installed incorrectly and wired incorrectly. This is typically done when upgrading the headhamps to HID bulbs. Mr. [redacted] declined the repairs. It should be mentioned that Mr. [redacted] had been in the dealership previously for a headlamp recall on the vehicle.1/5/16Mr. [redacted] came in and requested the headlamp recall be performed. The vehicle passed inspection at the time and the recall was performed. At the time of the inspection of the vehicle, the original facory headlamp wiring harness was in place.4/6/16Mr. [redacted] had his vehicle towed to the service department at Mark's Casa Chrysler Jeep. He said that the brakes had locked up. When the vehicle arrived at the dealership, it drove off of the tow truck without any concerns. The technician was able to drive the vehicle into the service bay without any brake concerns. The technician inspected the vehicles' computer system for any diagnostic trouble codes and none were found to indicate any concerns. The technician performed a visual inspection of the entire brake system. The technician found hot spots in the rptors and brake pads, cracks in the emergency brake shoe caused from heat. The front brake pads had recently been replaced by Mr. [redacted]. He said that he had replaced the brake pads, but did not have the rotors resurfaced. At no time did Mr. [redacted] indicate why he replaced the brakes, whether due to wear or because he was having brake concerns. Mr. [redacted] also said that he was cconcerned because of a previous recall that had been performed on the ABS (Antilock Brake System). Mr. [redacted]' vehicle did have the ABS recall completed at Larry H. Miller on 7/5/13. Per the recall notification, if the ABS fuse should fail it would casue the vehicles' ABS system NOT to work. It would not cause the vehicle brake system to lock up. Mr. [redacted] was notified of the inspection and our recommendation to replace the brake pads and the brake rotors due to wear. Again, Mr. [redacted] declined the repairs. Mr. [redacted] was notified prior to the vehicle being towed into the dealership that the tow would be covered by his extended service contract should any covered repairs be discovered. At the time there were no extended service contract repairs. Mr. [redacted] is responsible for the tow bill of $100.00. The customer was again NOT charged for diagnosis or inspection fees, these were covered by dealership GOODWILL.Mr. [redacted] also mentioned that he had not been notified of any recall that applied to his vehicle. Notiifications were sent out by Chrysler to Mr. [redacted]' verified address in the Chrysler system as well as the address that Mark's Casa Chrysler Jeep had on file.
Mr. [redacted],, I am sorry my staff has not responded to your request for a warranty quote in a timely manner. I would be happy to meet with you and review the warranty pricing in person, it seems like we have a break down in communication. Ann R[redacted] has been out of the office due...
to a death in the family, so I am so sorry she wasn't available to answer your questions. The pricing on vehicles and extended service contracts are negotiable items and do very from dealership pricing and [redacted] sponsored web pages. please call me at [redacted] office or cell [redacted].ThanksBob T[redacted]GM