Mark Electric

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Dear You Move Me,Many of the things that [redacted] stated in his response are absolutely false1) The only thing confirmed the day before the move was the actual confirmation that the move was still taking place and the addresses that the movers would be making stops atThe conversation went no further than thatIn fact, [redacted] apologized during a later conversation on how he was wrong to believe a smaller truck would work and that it was a training opportunityHe also complained that the system used to transfer information from the customer service system to them was flawed and left out important information2) I NEVER SPOKE WITH [redacted] THE DAY OF THE MOVE regarding any extra charges and additional fees (even after we requested to speak with a manager)I have phone records to prove that3) The foot traffic at the second location had nothing to do with the speed of the workers and the elevatorsThe event that he spoke of was for retirement home informationThose individuals did not tour the building...the actual retirement community was at a different locationThe elevators were only accessible to current residents4) The $was offered because of the damage to the couch (not because of the length of the move)5) [redacted] has returned the calls to the repairman with no return callOur couch is still damaged6) I have never expressed the fact that I was pleased with this moveI have used several moving companies to complete my moves and You Move Me was by far the worst.I would also like to highlight that we had this same move completed by Metrowide Movers in hours (with the same elevator that was not reserved)The difference was that Metrowide sent experienced movers and an appropriate sized truck.As of now, we have picked up the key fob from the You Move Me ofice, but still have not heard from the repairman or our refundWe are still requesting our refund of $and our couch fixed Regards, [redacted] ***

Throughout the process we have acted inside our contracted agreement with Ms***, and her Boyfriend (please see attached contract and estimate)Regardless of her experiences with other movers and how quickly they did, or did not complete the move, it is irrelevant, because the moves were not 100% equalNonetheless, on the contract, and in the estimate it clearly states that we are an hourly rate mover, and the final invoice will reflect the total amount of time it takes to complete your moveBoth Movers onsite are trained professional movers, they have logged a combined billable hours this year alone (2015)For the quote being exceeded and truck being "too small" we compensated Ms [redacted] $In regards to the sofa we are only obligated to pay $a pound (federally mandated) for the damage to the sofa, but we have agreed to pay to have the sofa completely repaired which will cost far more than the federally mandated amount due for damageWe do however apologize for any additional stress the move has caused Ms***As of earlier this week we have communicated with Ms***'s boyfriend, and exchanged numbers with our repairmanWe have communicated with the repair man that we would pay whatever amount necessary to repair the sofa

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I am rejecting the response from You Move Me because they are running a business on liesThe excuses that they have given for under-performing are nothing but liesI can prove via phone records that the manager never reached out to me the day of the move (like he previously stated) and many other liesHe also stated that our sofa would be fixed within weeks (we've have been in the house for over a month now) I am completely aware of how hourly moving companies work...I have used movers on several occasionsI do not believe, however, that the consumer should be responsible for mistakes and shortcomings from the moving company (especially when it is a few hundred dollars and damaged furniture)They are not able to just fall back "we are an hourly-based company"So, basically they can waste everybody's time, money and choose not to use the correct resources and it's the all on the consumersNot acceptableWe work too hard for our money to have it thrown awayItems were damaged and the company seems to be completely indifferent