Mark Harrington Plumbing

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I read the response. My problem with the fee is not just that it's a fee. My problem with it is it's not a "reasonable" fee. I contacted the company before any payments were late. For some reason they chose not to respond to me. They said they decided to waive late fees, they just never told me. Instead, I get a letter from their legal people with a fee passed on. There just was no reason for this. In my original email, I said I couldn't pay all her bills. If they would have told me there was such an issue, I would have sent the money form my own account and recovered it at a later date. This is the only company there is an issue with. The mortgage company had no issues and no legal fees passed on. The same with the electric company and the gas company. All bills were paid for months worth on 5/31/16. All I'm saying is I don't feel I should owe a legal fee when it could have been prevented with a simple reply. I'm just asking for leniency in light of the situation.
Regards,
*** ***

Quality Community Management, Inc. 34914 Ridge Road Willoughby, Ohio 44094 August 31, 2016 Revdex.com Ms. [redacted], Dispute Resolution Team Leader Email; [redacted]@cleveland.Revdex.com.org 2800 Euclid Avenue, 4th Floor Cleveland, Ohio...

44115-2408 Re; Complaint ID [redacted] Dear Ms. [redacted]: This is in response to the complaint submitted about my business on 8/22/16 by [redacted]. There are three owners that serve on a Board of Directors for [redacted] Condominium Association which is a corporation formed in Ohio that I report to as the managing agent and take direction from the Board in accordance with my management agreement. [redacted] Condominium Association has a collection policy that is automatically enforced through their legal representation ([redacted] [redacted]) who sent the collection letter. There are 30 other units besides this unit that the board makes decisions for, which is for the benefit of the community. As the complaint indicates, an email was sent requesting that late fees not be imposed, the board agreed not to charge late fees of $20 per month and only one was charged to the account which was removed as the Board agreed. I apologize for not responding timely to the email request to not charge late fees but this required board approval. There were three months maintenance fees due and it could have taken longer for this estate to get settled but [redacted] policy is for the board to have a collection letter sent before filing a lien against the condominium unit which would incur additional legal fees. In the meanwhile, the collection letter was sent by [redacted] & [redacted] LLC who is the law firm that represents [redacted] Condominium (Corporation) and not Quality Community Management, Inc. [redacted] Condominium Association paid this legal fee already which in turn was charged back to the owner in accordance with their recorded legal governing documents (Declarations) that provides recovery of collection costs. Being responsible and paying bills versus an association protecting its interest legally has nothing to do with being "non-compassionate" to the loss of this woman's mother. [redacted] Condominium Board of Directors made a concession for the kite fees but when the account was two - three months' delinquent it triggered a letter from the attorney automatically. Under no circumstances was this a decision made by Quality Community Management, Inc. I trust this satisfies the required response and appreciate your anticipated understanding of my position. Sincerely, [redacted] E. M[redacted] President, CMCA®, AMS®, PCAM®