Mark III Management

I am sorry they have rejected our response sent on, October 20, Mark III Management did try and work with The [redacted] FamilyAfter days of not paying their rent and not following through with their arrangements, we had to start legal procedureswe are the acting agent for the property owner and they have suffered a hardship with not having their rent money to cover their mortgage, property taxes and other legal expensesThe [redacted] Family had No rent for months.Mark III did the lock date/eviction on September 1, 2015; all furniture and household items were moved outThe locks were changed and all trash, papers and garbage was removed.Mark III Management is a reputable companyOur staff treats everyone fairly and follows company policies and procedures [redacted] ***e was more than helpful through this transition with The [redacted] 'sNever once was there a negative email or phone conversation that was unprofessional.I am truly sorry for the difficultiesThe [redacted] 's have gone through, but it is nothing what the owners of the property have experiencedWe felt that the items left were not worth value of $or moreSee attached notice from the Sheriff's departmentI guess it will be up to a judge to determine the outcomePlease feel free to contact us if you have any questions.Sincerely, [redacted] CPM

The party submitting the complaint above was evicted for non-payment of rentThey did not pay their full June rent and paid no rent in July and AugustAfter following proper notification procedures, the case was turned over to Attorney *** *** to initiate the eviction processThe tenant is
responsible for rent payment, late fees and attorney fees totaling $4,After completing the legal process, the tenant was locked out on September 1, 2015.The tenant states in their complaint that they are currently waiting for a court date to set aside the judgement against them because Mark III failed to properly serve the required notificationThat case was heard on September 28, and after reviewing all documentation, the judge denied their claim.The complaint also states that they were not given an opportunity to retrieve their possessions from the propertyPrior to the lock-out on September 1, the tenants had removed all furnishings but left behind piles of trash in the driveway, in the garage and in the back yard there were piles of wood and garbage left behindInside the house there was garbage and food on the floor of the kitchen and more garbage on the floor of other rooms in the houseIt was hard to determine if they had removed everything they wanted or not but based in the condition they left it, it appeared to be left behind for the owner to deal with.Because of the amount of garbage left in front of the house, quick action was required so on September 2nd, our Property Manager sent tenant an e-mail (see attached) letting them know they needed to notify her by end of day if they still had anything they wanted to get outOn September 3rd, our property manager had not heard from her so she contacted Heim Maintenance to have everything hauled away. They referenced letters that they sent listing the items that were left behindThe first letter, dated September 9, (see attached) list several items that she claimed she was not able to retrieveAfter she found out that everything had been hauled away, she sent another letter dated September 15th (see attached) and the list had grown substantially.We are very sorry that this tenant has gone through the difficulties she has, we never like to have to take the action that was required but we have a responsibility to the property owner and as you can see, they have incurred thousands of dollars in lost rent and legal fees in addition to huge cost to get the property rentable againPlease feel free to contact us if you have any questions.Mark III Management Company

I am rejecting this response because: like all of my interactions with [redacted] of Mark III Property Management, their response is full of lies and half truths.  Yes, I lost my job and could not continue to pay my rent.  I tried to work with [redacted], thinking that after being an excellent tenant for more than 8 years, she would have some compassion.  I was wrong, I can accept that.  We did not leave food on the floor anywhere.  Any trash was paper and empty boxes..  I don't think I would consider all of my Christmas Ornaments, stored and labeled in plastic bins, to be trash, nor would I consider the 10 or so coats and jackets inadvertently left in the coat closet to be trash.  I know my son doesn't consider the many basketball trophies that he forgot about in his bedroom to be trash.  [redacted] has called me names and taunted me via email, saying terrible (and very unprofessional) things, and if that is the kind of employee Mark III wants to retain, then I am so very glad to be out of their slum.  In the end, the law states that as agents for the owners of the house it was their responsibility to store items left in the home (because we simply ran out of time and room in the 26 foot UHaul truck), for 18 days according to State law.  I requested the opportunity to retrieve my belongings and pay for storage within that time frame and they denied my request.  They did not abide by state law and for that they will pay in court.  Enough said.

I am sorry they have rejected our response sent on, October 20, 2015. Mark III Management did try and work with The [redacted] Family. After 67 days of not paying their rent and not following through with their arrangements, we had to start legal procedures. we are the acting agent for the property owner and they have suffered a hardship with not having their rent money to cover their mortgage, property taxes and other legal expenses. The [redacted] Family had No rent for 2 months.Mark III did the lock date/eviction on September 1, 2015; all furniture and household items were moved out. The locks were changed and all trash, papers and garbage was removed.Mark III Management is a reputable company. Our staff treats everyone fairly and follows company policies and procedures. [redacted]e was more than helpful through this transition with The [redacted]'s. Never once was there a negative email or phone conversation that was unprofessional.I am truly sorry for the difficulties. The [redacted]'s have gone through, but it is nothing what the owners of the property have experienced. We felt that the items left were not worth value of $700.00 or more. See attached notice from the Sheriff's department. I guess it will be up to a judge to determine the outcome. Please feel free to contact us if you have any questions.Sincerely,[redacted] CPM

Thanks for calling about the complaint filed by [redacted].  Here is a recap of the communication we have had with [redacted]:11-1-2014 [redacted] signed a one year lease at her current residence.3-18-2015 [redacted] sent her Property Manager a letter (received in our office on 3-20-15) explaining...

that she was going through a divorce which was causing her financial hardship and she asked if she could get out of her lease. 3-20-2015 Her property manager responded to the letter with an email and informed her that she had signed a lease and she was responsible for the rent until her lease expired.3-20-2015 [redacted] responded to the email saying she would be consulting an attorney.Various dates – [redacted] and her Property Manager had a few phone conversations and it was agreed that we would put a “For Rent” sign up and advertise the property and if we could find another tenant for the property she would be let out of her lease.  Over the next week or so, we had a few calls asking to see the property, once on 3/31 and another call to see it on 4/2 but could not work it out with [redacted] to show it during our business hours.4-2-2015 [redacted] emailed her PM and said she would like to stay.  She said she still had one more court date.  She asked if her lease could be changed to month-to-month.4-3-2015 PM responded and let her know she was happy that she wanted to stay but month-to-month was not an option.  PM told her she would stop the ads and have the sign taken down.Over the next week or so we continued to get some inquiries about the availability of the property but told them it was no longer available.4-10-2015 [redacted] emailed PM and said she was going to request mediation since we were unwilling to work with her.4-10-2015 PM responded to [redacted]’s email saying she was puzzled by her message.  She had said she wanted to stay and now wants mediation.  PM let her know that she had some leads for the property and she agreed to start advertising the property again to see if she could find another tenant.4-14-2015 [redacted] emailed PM and said “yes, I would greatly appreciate your continued efforts in finding another renter.  My apologies if I was confusing in any way.  Please let me know if there is anything else you need from me.”4-14-2015 PM responded and let her know it puts us in a tough spot because if we find someone that wants to rent it, we don’t know if she will be able to get out.  She needed to know something more definite so we could take the appropriate action. SummaryInitially, we responded like we would anytime someone wants to get out of a lease, we let them know that they signed a lease and they are contractually obligated.  Often times, people don’t necessarily have a hardship, they just don’t like where they are living or found a place they would rather live.  We reached a point where we agreed to let her out of her lease if we could find someone to rent it but then she went back and forth it made it very difficult to commit to another tenant when she would not make a commitment to us.  We are still willing to find another tenant but we need her to make a commitment to us that she can be out by a set date if we rent it.  She also needs to be aware that if we do find a replacement tenant and she gets out of her lease, she will have the same move out responsibilities that she would have at the end of her lease (cleaning, repairs, carpet cleaning, etc.)  We are sorry that [redacted] is having a difficult time and we hope it can be worked out so that she can get moved into a place she can afford and we will do what we can to help as long as she is willing to commit to something.  Please know too that we are charged with the responsibility of keeping the property rented and maintained for the owner.  The owner has financial obligations as well (mortgage, insurance, taxes, utilities, repairs) and they depend on the income from the property to make their commitments.

Review: Mark III was our property manager for 8 years. During that time we rarely submitted maintenance requests, opting to pay for and fix things ourselves. Then some repairs came up that were beyond our ability to repair. One side of the fence was in desperate need of repair (our next door neighbor even asked them to fix it to no avail), we had a mainline water leak, and one entire wall that had some sort of electrical problem causing sparks and smoke whenever we attempted to plug something in. After months of attempting to get these repairs completed, we decided to withhold a months rent. Of course we immediately received a three day pay or quit notice and my family and I decided to look for another place, but fight the eviction and have our day in court. That plan was waylaid because not only did [redacted] from Mark III lie by claiming she mailed the three day notice on the 8th, when the postmark states the 15th, I was improperly served and missed my opportunity to file an answer. I am currently waiting for my court date to set aside the Judgement Mark III obtained against me, which takes place next week. To top it all off, 7 days after we were forced to move out I contacted Mark III and asked when and where I could pick up the property that was left at the home only to be told that it was too late and that they had gotten rid of everything. Adding insult to injury, [redacted] sent me numerous very rude and unprofessional emails telling me that my property was trash. I then sent two letters by certified mail detailing the 18 items that had been left and demanding my property be returned only to be ignored by Mark III altogether. Having nothing but negative reviews online is obviously not enough to get Mark III to treat their tenants with respect and abiding by the law doesn't seem to be a priority for them, so I thought is was important to call them out publicly and force them to respond to me is by filing this complaint.Desired Settlement: I would either like my personal property returned to me or I would like monetary compensation for its value.

Business

Response:

The party submitting the complaint above was evicted for non-payment of rent. They did not pay their full June rent and paid no rent in July and August. After following proper notification procedures, the case was turned over to Attorney [redacted] to initiate the eviction process. The tenant is responsible for rent payment, late fees and attorney fees totaling $4,593.11. After completing the legal process, the tenant was locked out on September 1, 2015.The tenant states in their complaint that they are currently waiting for a court date to set aside the judgement against them because Mark III failed to properly serve the required notification. That case was heard on September 28, 2015 and after reviewing all documentation, the judge denied their claim.The complaint also states that they were not given an opportunity to retrieve their possessions from the property. Prior to the lock-out on September 1, the tenants had removed all furnishings but left behind piles of trash in the driveway, in the garage and in the back yard there were piles of wood and garbage left behind. Inside the house there was garbage and food on the floor of the kitchen and more garbage on the floor of other rooms in the house. It was hard to determine if they had removed everything they wanted or not but based in the condition they left it, it appeared to be left behind for the owner to deal with.Because of the amount of garbage left in front of the house, quick action was required so on September 2nd, our Property Manager sent tenant an e-mail (see attached) letting them know they needed to notify her by end of day if they still had anything they wanted to get out. On September 3rd, our property manager had not heard from her so she contacted Heim Maintenance to have everything hauled away. They referenced letters that they sent listing the items that were left behind. The first letter, dated September 9, 2015 (see attached) list several items that she claimed she was not able to retrieve. After she found out that everything had been hauled away, she sent another letter dated September 15th (see attached) and the list had grown substantially.We are very sorry that this tenant has gone through the difficulties she has, we never like to have to take the action that was required but we have a responsibility to the property owner and as you can see, they have incurred thousands of dollars in lost rent and legal fees in addition to huge cost to get the property rentable again. Please feel free to contact us if you have any questions.Mark III Management Company

Consumer

Response:

I am rejecting this response because: like all of my interactions with [redacted] of Mark III Property Management, their response is full of lies and half truths. Yes, I lost my job and could not continue to pay my rent. I tried to work with [redacted], thinking that after being an excellent tenant for more than 8 years, she would have some compassion. I was wrong, I can accept that. We did not leave food on the floor anywhere. Any trash was paper and empty boxes.. I don't think I would consider all of my Christmas Ornaments, stored and labeled in plastic bins, to be trash, nor would I consider the 10 or so coats and jackets inadvertently left in the coat closet to be trash. I know my son doesn't consider the many basketball trophies that he forgot about in his bedroom to be trash. [redacted] has called me names and taunted me via email, saying terrible (and very unprofessional) things, and if that is the kind of employee Mark III wants to retain, then I am so very glad to be out of their slum. In the end, the law states that as agents for the owners of the house it was their responsibility to store items left in the home (because we simply ran out of time and room in the 26 foot UHaul truck), for 18 days according to State law. I requested the opportunity to retrieve my belongings and pay for storage within that time frame and they denied my request. They did not abide by state law and for that they will pay in court. Enough said.

Business

Response:

I am sorry they have rejected our response sent on, October 20, 2015. Mark III Management did try and work with The [redacted] Family. After 67 days of not paying their rent and not following through with their arrangements, we had to start legal procedures. we are the acting agent for the property owner and they have suffered a hardship with not having their rent money to cover their mortgage, property taxes and other legal expenses. The [redacted] Family had No rent for 2 months.Mark III did the lock date/eviction on September 1, 2015; all furniture and household items were moved out. The locks were changed and all trash, papers and garbage was removed.Mark III Management is a reputable company. Our staff treats everyone fairly and follows company policies and procedures. [redacted]e was more than helpful through this transition with The [redacted]'s. Never once was there a negative email or phone conversation that was unprofessional.I am truly sorry for the difficulties. The [redacted]'s have gone through, but it is nothing what the owners of the property have experienced. We felt that the items left were not worth value of $700.00 or more. See attached notice from the Sheriff's department. I guess it will be up to a judge to determine the outcome. Please feel free to contact us if you have any questions.Sincerely,[redacted] CPM

Review: After signing a lease with Mark III Management Company I filed for a divorce. I asked Mark III if they would be willing to work with me, as my divorce caused a financial hardship for me and my children. Mark III refused to work with me in any way. I asked if they would be willing to start the rental process early and they refused. I have never had to deal with a company like this before.Desired Settlement: I would like for Mark III to work with me to resolve this matter.

Business

Response:

Thanks for calling about the complaint filed by [redacted]. Here is a recap of the communication we have had with [redacted]:11-1-2014 [redacted] signed a one year lease at her current residence.3-18-2015 [redacted] sent her Property Manager a letter (received in our office on 3-20-15) explaining that she was going through a divorce which was causing her financial hardship and she asked if she could get out of her lease. 3-20-2015 Her property manager responded to the letter with an email and informed her that she had signed a lease and she was responsible for the rent until her lease expired.3-20-2015 [redacted] responded to the email saying she would be consulting an attorney.Various dates – [redacted] and her Property Manager had a few phone conversations and it was agreed that we would put a “For Rent” sign up and advertise the property and if we could find another tenant for the property she would be let out of her lease. Over the next week or so, we had a few calls asking to see the property, once on 3/31 and another call to see it on 4/2 but could not work it out with [redacted] to show it during our business hours.4-2-2015 [redacted] emailed her PM and said she would like to stay. She said she still had one more court date. She asked if her lease could be changed to month-to-month.4-3-2015 PM responded and let her know she was happy that she wanted to stay but month-to-month was not an option. PM told her she would stop the ads and have the sign taken down.Over the next week or so we continued to get some inquiries about the availability of the property but told them it was no longer available.4-10-2015 [redacted] emailed PM and said she was going to request mediation since we were unwilling to work with her.4-10-2015 PM responded to [redacted]’s email saying she was puzzled by her message. She had said she wanted to stay and now wants mediation. PM let her know that she had some leads for the property and she agreed to start advertising the property again to see if she could find another tenant.4-14-2015 [redacted] emailed PM and said “yes, I would greatly appreciate your continued efforts in finding another renter. My apologies if I was confusing in any way. Please let me know if there is anything else you need from me.”4-14-2015 PM responded and let her know it puts us in a tough spot because if we find someone that wants to rent it, we don’t know if she will be able to get out. She needed to know something more definite so we could take the appropriate action. SummaryInitially, we responded like we would anytime someone wants to get out of a lease, we let them know that they signed a lease and they are contractually obligated. Often times, people don’t necessarily have a hardship, they just don’t like where they are living or found a place they would rather live. We reached a point where we agreed to let her out of her lease if we could find someone to rent it but then she went back and forth it made it very difficult to commit to another tenant when she would not make a commitment to us. We are still willing to find another tenant but we need her to make a commitment to us that she can be out by a set date if we rent it. She also needs to be aware that if we do find a replacement tenant and she gets out of her lease, she will have the same move out responsibilities that she would have at the end of her lease (cleaning, repairs, carpet cleaning, etc.) We are sorry that [redacted] is having a difficult time and we hope it can be worked out so that she can get moved into a place she can afford and we will do what we can to help as long as she is willing to commit to something. Please know too that we are charged with the responsibility of keeping the property rented and maintained for the owner. The owner has financial obligations as well (mortgage, insurance, taxes, utilities, repairs) and they depend on the income from the property to make their commitments.