Mark Jacobson Toyota

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A promised soft credit pull turned out to be a hard pull shown on credit report.On July 27, 2016 I visited Mark Jacobson Toyota's sales department to take a test drive and receive a price quote. The sales representative was named [redacted]. Before obtaining a price quote with financing options, she specifically promised me (orally) that it would be a soft pull of my credit. Later as I requested a credit disclosure from[redacted], I discovered, to my astonishment, that the credit pull turned out to be a hard pull (i.e. "regular inquiry"). I then contacted [redacted] repeatedly via different means regarding this matter, but she refused to reply.Desired SettlementI demand that Mark Jacobson Toyota provide me with three separate official letters in writing, each requesting one of the three major consumer credit reporting agencies ([redacted], and [redacted]) to correct this credit entry (either to remove the hard pull or to change it into a soft pull) so that I can personally apply with these agencies for correction. The letters should be mailed to me together with an apology letter co-signed by [redacted] and her manager/supervisor.Business Response *ctober 3, 2016To: The Revdex.comThis is in response to the complaint that we received from the Revdex.com on September 16, 2016.We have a signed customer statement / credit application on file to secure financing that is dated July 27 2016 (the document is not attached due to privacy reasons). This authorizes [redacted] to run a credit bureau to secure financing from multiple lending institutions.If you have additional questions, please feel free to contact me.Sincerely,[redacted]Vice PresidentMark Jacobson ToyotaConsumer Response I appreciate [redacted] Toyota's reply. However, the reply dodged the fundamental issue of my complaint. The issue is not the customer authorization documents that I signed during the visit I never denied signing these documents. Rather, the reason for my utmost dissatisfaction is the (oral) statement made by sales representative[redacted] before I signed those documents that the credit pull would be a "soft" pull, which I construed as a condition of my agreement for my credit being pulled. My complaint was based on this fact and the fact that it turned out to be a "hard" pull, which suggest that[redacted] made a misleading statement, if not willful misrepresentation.My demand for official letters of credit report correction and apology remain unchanged.Final Business Response *ctober XX XXXXTo: The Revdex.comThis is in response to the follow up information that we received from the Revdex.com on *ctober 5, 2016.*n July XX XXXX, Mr.[redacted] signed and authorized [redacted] Toyota to acquire financing on his behalf. With this authorization, it allows multiple lenders to review Mr.[redacted]'s credit history.If you have additional questions, please feel free to contact me.Sincerely,[redacted]Vice President[redacted] Toyota

After attempts to resolve a faulty engine issue, whereas they tried to sell me another truck instead of fixing or replacing my engine.

Sales agent gave wrong information. Told I could refinance car. I asked 3 times for clarity and was told each time "yes". I told the sales agent that I would only be able to purchase the car if I could refinance after making a payment to them and he said "yes" (probably just to make a sale). I pay $360/ month (via debit card) which I cannot afford. Within a few months of buying the car I found out this was not the case. I then found out that the agent conveniently no longer worked there. I'd like to get this resolved via Revdex.com before taking this any further, since this was inaccurate information and I bought the vehicle under false pretenses (which was stated 3 times prior to purchase).Desired SettlementEither be able to return the vehicle without it considered repossessed or get a good replacement with payments around $200/mo.Business Response June 16, 2016To: The Revdex.comThis is in response to the complaint that we received from the Revdex.com on June 9, 2016.We spoke with Mr. [redacted] in reference to the refinancing of his Kia Soul. We explained that Southeast Toyota Finance does not refinance any of its loans; however, there are a number of other lenders that do refinance. We also let him know that there are a few credit unions that will refinance auto loans.This information should provide Mr. [redacted] with some other options in order to refinance his vehicle.Sincerely,[redacted]Vice PresidentMark Jacobson Toyota

After attempts to resolve a faulty engine issue, whereas they tried to sell me another truck instead of fixing or replacing my engine.","neg-1

Brand new car had salvage rim on right front that was only discovered when new tires were installed and they will not do anything about it.We bought a brand new 2012 Sienna Limited 8/17/12 and it has never been in for service or anything else except at Mark Jacobson Toyota Durham, NC until new tires were put on 4/27/15 at which time we were informed by [redacted] that our car had a salvage rim on the right front. Mark Jacobson cannot explain how a brand new car has a salvage rim on it and will do nothing about it. Had I not gotten new tires from somebody besides Mark Jacobson, I probably would never have know it. The tire pressure gage, while damaged, still worked at Hillsborough tire and was working for my first visit to Mark Jacobson, the day the salvage rim was discovered, but quit working after my second visit to Mark Jacobson and they told me that it never would have worked with the damage to the gage but it did, evidently for almost 3 years. This is not the way to do business. They researched the VIN number and it has never been in a wreck while we have had the car and has never had service at any place but Mark Jacobson Toyota. Nobody can or wants to explain how this happened or do anything about it.Desired SettlementI want a new rim which should have been on my brand new car from the start. It had never been to any other place for service since purchase until new tires were installed by Hillsborough Tire 4/27/15 at which time they showed me that I had a salvage rim on my right front. Nobody can explain how a brand new car that has never been anywhere except the dealer that sold the car has a salvage rim on it. I want it replaced.Business Response /[redacted]/June 12, 2015To: The Revdex.comThis is in response to the complaint that we received from the Revdex.com on June 1, 2015.Mr./Ms. [redacted] purchased a 2012 Toyota Sienna from Mark Jacobson Toyota on August 17, 2012. The vehicle has been serviced in the Service department at Mark Jacobson Toyota twelve times with the last visit on February 25, 2015. The tires have been rotated seven times during that period; and in November 2012, the tires were checked for leaks because the low tire pressure light had come on.The tires on Mr./Ms. [redacted]'s Sienna were never dismounted at Mark Jacobson Toyota for replacement or for any repairs. We have no knowledge of how or when the markings were put on the wheel or when the tire pressure sensor was damaged.Mr./Ms. [redacted] is a long time valuable customer and we truly appreciate his/her business. We will continue to provide Mr./Ms. [redacted] the highest quality work with unwavering honesty. As always, if we make a mistake we will immediately address and correct it, and provide full disclosure to the customer.The response above was sent to the consumer protection agency with whom Mr./Ms. [redacted] had also corresponded. The facts stated in the paragraphs above have not changed. Mark Jacobson Toyota did not damage Mr./Ms. [redacted]'s rims or tire pressure gauge and have no knowledge of how this occurred.Sincerely,[redacted]Service Manager[redacted] ToyotaConsumer Response /[redacted]/We are not satisfied with the response from Mark Jacobson Toyota as somebody is lying and/or covering up something and we want to know what. Our car had never been anywhere for any kind of work except Mark Jacobson Toyota until we had new tires put on at [redacted] in April, 2015. It was at that time that we were informed that we had a salvage rim from a 2010 car on our car. The tire pressure gauge had been damaged but was still in working condition so there was no reason for us to ever complain about this to Mark Jacobson. I witnessed the test of the tire pressure at [redacted] and the pressure gauge was working at the time the new tire was installed. I took a picture of the salvage rim with the salvage yard marking on it and went directly to Mark Jacobson where the service writer acknowledged that it was indeed a salvage rim. We would like to know who is lying and/or covering up what happened to our car from the time it left the factory until it was delivered to us as that is when the salvage rim had to be put on the vehicle. It has never been hit, wrecked, or otherwise damaged in any way and had never been in any service department except for Mark Jacobson Toyota. It was taken to Mark Jacobson Toyota once or twice when the tire pressure light came on but it became evident that this was due to cold weather and after driving for a short distance the light went out so I did not go there every time the light came on. We are now concerned about what else on our car is not new and is a salvage part and would like to know what happened to the car from the factory until it was delivered to us as nothing has happened or been done to the car since we took possession except for routine maintenance which all has been performed at Mark Jacobson Toyota. At this point in time we do not trust them in any way, shape or form because somebody is lying to us and/or covering up what happened to our car before it was delivered to us. We would like to have the rim that was supposed to be on our car when we took delivery which I guess would have to be a new rim because there probably are no new 2012 rims available at this time and we do not want another salvage rim. I do have pictures of the rim that is on our car and will be happy to provide it to whoever wants it. It was shown around to several people at Mark Jacobson Toyota so they have seen it and acknowledged that it is indeed a salvage rim.Final Business Response /[redacted]/June 17, 2015To: The Revdex.comThis is in response to the follow up information that we received from the Revdex.com on June 16, 2015.Mr. [redacted] is a long time valuable customer and we truly appreciate his business. We will continue to provide Mr. [redacted] the highest quality work with unwavering honesty. As always, if we make a mistake we will immediately address and correct it, and provide full disclosure to the customer.Mark Jacobson Toyota did not damage Mr. [redacted]'s rim or tire pressure sensor and we have no knowledge of how this occurred. However, in order to rectify the situation, we have shipped a new rim and tire pressure sensor directly to Mr. [redacted]'s home. Mr. [redacted] will then have the option to have the repair performed at the service facility of his choice.Sincerely,[redacted]Service Manager[redacted] ToyotaFinal Consumer Response /[redacted]/We did receive a new rim from Mark Jacobson and it has been installed by Fred Anderson Toyota

On May 27,2016 my car was picked up from my house and taken to Mark Jacobson Collision Center for an estimate only. I was involved in an automobile accident on May 12, 2016 on May 27th my car was picked up from my home and taken to Mark Jacobson Collision Center for only an estimate no repairs were to be made until my insurance company [redacted] and I had agreed on everything. On June 10, 2016 I was called and notified by a gentlemen named [redacted] that they had started unauthorized repairs on my vehicle me nor my insurance company knew that they had repaired the damage to my right door and fender, however the door is in primer and debts had been popped out of the right fender, they had taken off the right fender and front bumper as well as removed the cracked hubcap on the right side which was not returned to me or the lug nuts. After our conversation on June 10th I followed up with [redacted] at the collision Center on Monday June 13th and I asked him did he understand that they had just made repairs to my vehicle that weren't authorized he stated that a technician decided to work over on the evening of June 9th to catch up on some work for the following week and he assumed they were going to be repairing my car so he decided to start the repair work on his on without any legal consent from me I hadn't verbally or written gave any authorization for any repairs the vehicle was just suppose to be there for an estimate and to check out the mechanical issues from the accident. However they took it upon themselves to start work on my vehicle and have ruined it. I demanded my car be returned back to me with all parts placed back on vehicle by 5pm 6/13/2016 and I would have a wrecker come pick it up. When my car arrived at my house it was in worse condition than when it left the right door was in primer to which I didn't authorize, the right fender had dents popped out of it and it was all scratched and beat up, the right door had to have been taken off the car because it's not even sitting correctly, I have new damages to my vehicle the right mirror has scuff marks on it, my interior on the driver side has oil or black dirt stains on it, they left trash in my car, they failed to return the cracked hubcap and lug nuts that were on the vehicle when they received the car. I was so hurt that Mark Jacobson Collision Center had treated my car this way not only did they make unauthorized repairs to my vehicle without my consent , me nor my insurance company [redacted] knew about but they ruined my vehicle inside and out it was like they were upset. They are negligent and should be held accountable for taking matters into their own hands and starting repairs no one authorized. I'm highly upset and I have pictures of my vehicle from the day it left my house and I have taken pictures when it was returned on 6/13/2016. I have since consulted with an attorney about their negligence and making unauthorized repairs.Desired SettlementAlthough I am seeking to be satisfied for their wrong doing I am in contact with an attorney to help with them being negligent and making unauthorized repairs to my vehicle they don't have any kind of consent from me or my insurance company to start work on my 2004 Toyota Camry. I feel like they violated my rights as an individual to decide if I wanted them to do the body work or if I wanted to take it to another body shop. The vehicle is not drivable although they declared that it was safe, I have driven the vehicle about 5 miles and I'm afraid of it I can barely keep it in the road and when I apply brakes the front end drops down and goes to the right. I need to be compensated for all the damages they have did to my vehicle.Business Response June 28, 2016To: The Revdex.comThis is in response to the complaint that we received from the Revdex.com on June 14, 2016.Ms. [redacted]'s Camry was towed to us by [redacted] Insurance. While we are a [redacted] Insurance direct repair facility, this claim was being handled directly by a [redacted] field appraiser employed by them directly.The insurance appraiser stated to us that the customer was claiming to have drivability issues following the collision; specifically, the vehicle was pulling hard to one direction when being driven immediately following the collision. The appraiser advised us that Ms. [redacted] has had a history of making claims of drivability issues following past collisions, and requested that we have the vehicle checked for any and all mechanical problems prior to beginning any disassembly to determine the full extent of cosmetic repairs.The damage to the vehicle appeared to be entirely cosmetic and minor in nature. We had the vehicle towed to our service facility at the main dealership, where it was inspected mechanically and determined to be in good repair with no mechanical/suspension concerns relating to the accident. The vehicle was then safely driven from the service center back to our collision repair facility, where we assigned it to a repair technician for disassembly to make sure there were no hidden issues.The repair technician, following disassembly, made minor repairs to the passenger front door of the vehicle while working late that evening. The next morning, when we noticed that the door dent had been removed and primed, we contacted the customer to discuss the situation and mechanical evaluation on her car. She then became upset that we had fixed the dent in her door and demanded her car be removed from our facility. We did not charge Ms. [redacted] for repairing the dent in her door; in fact, we offered to complete the repair on the door at no charge to her, whatsoever, so that the door would be back to an even better condition than it was in when she dropped it off. She bluntly refused the offer and had the vehicle towed away, accepting no further assistance. We had every panel on her car as it was positioned when it arrived at our facility. The only change was that her door, instead of having a dent at the front end, had been repaired and primed. We did not place any garbage in her vehicle or do any damage to her car. If anything, her vehicle was in better shape when it left our facility than when it was brought into our facility. We have not attempted to charge Ms. [redacted] for any of the diagnostic or cosmetic work that was done to her vehicle, nor any towing charges to get it diagnosed as safe for her to drive.Sincerely,[redacted]Vice PresidentMark Jacobson ToyotaConsumer Response on 6/13/2016 the car was brought back to my house it was then I saw the bodywork that had been done by mark Jacobson Bodyshop I have before and after pictures of my vehicle, also the trash that was left in my car I have photos of that as well. Someone took the factory hubcap off of my vehicle and didn't return it. Mark Jacobson is at fault whether they want to admit to it or not it doesn't matter if I wasn't charged for work or not the fact remains you were not suppose to start any body work on my vehicle and also my vehicle has more than cosmetic damages which is what they stated I took my vehicle to a well known business where I normally get my maintenance done and they ran diagnostic test on my car showing the car is pulling to the right due to a bent axle, and spindle the right tire is bent in and Mark Jacobson said the car is drivable they are wrong!!! Furthermore they are at fault, you can't make repairs to a vehicle without consent and also what was the point in calling me after you had started work on my car that was backwards. Again I have before and after photos of the actual body work that was done to my car I have before and after photos of the inside of my vehicle before the damages inside of it. Apparently they want to deny this so at this point I have turned all of my information and pictures over to an attorney to deal with filing charges. Whoever the technician was that worked on my vehicle destroyed my car on the inside and I have photos there are grease stains on my interior as well as male hair on the roof of my car and soda spills all over the car I have every reason to be upset never have I had to deal with anything like this before. It's very upsetting. Final Business Response July 20, 2016To: The Revdex.comThis is in response to the follow up information that we received from the Revdex.com on June 29, 2016.In an effort to close the complaint, and as a gesture of good will, we would like to complete the repair that was started on the door only. We would also like to provide a full detail (inside and out) of Ms. [redacted]'s vehicle.Ms. [redacted] may contact me directly if this is an acceptable solution.Sincerely,[redacted]Vice PresidentMark Jacobson Toyota

I purchase a car for Mark Jacobson that had transmission and starter problems took car back to them 5 times and they won't fix it. I purchase a 2013 Honda Accord EX-L on 8-9-2015 have had problems from day one and they won't fix the car. They know what wrong with the car but want me to pay for it. I've never heard of this before. The manager stated he knew about everything that was wrong with the car but still won't fix it. They say pre-owned vehicle have a lifetime warrant but they won't help me.Desired SettlementThey know that they sold a car with a lot of problem do the right thing fix it or give me my money back and stop trying to make me pay for it or I will seek legal help. Thank YouBusiness Response January 11, 2016To: The Revdex.comThis is in response to the complaint that we received from the Revdex.com on December 28, 2015.[redacted] purchased her vehicle on August 8, 2015 and it had 51,849 miles on it. The vehicle was sold with our standard 30 day 1,000 mile warranty during which time we repair anything except cosmetic. The vehicle also has our exclusive "Lifetime Power Train Warranty," which covers major components such as engine and transmission.Ms. [redacted] appeared at our service facility on October 16, 2015 with 56,822 miles on the vehicle. She complained of "hesitation issues" so the vehicle was test driven and showed no problem. In addition, there were no codes or lights displayed that would indicate a problem existed. Ms. [redacted] then appeared on December 9, 2015 with 60,223 miles complaining of a rough shift in her transmission and some difficulty starting the vehicle.Despite the fact that the 30 days and 1,000 miles was up, and that the vehicle had an additional 8,734 miles, [redacted] Toyota serviced the transmission, which is recommended by Honda, as a goodwill gesture. Ms. [redacted]'s starter seems to be worn and should be replaced; Mark Jacobson Toyota offered to absorb 50% of the cost of the starter as a goodwill gesture again. This offer was refused by Ms. [redacted].Sincerely,[redacted]General Manager / Variable Sales OperationsMark Jacobson ToyotaConsumer Response January 12, 2016To Whom It May Concern,I am writing in response to the Revdex.com regarding my complaint about my purchase of a Honda Accord on August 9th. On August 17th I spoke with [redacted], the Mark Jacobson Sales Representative approximately two times during the day regarding trouble I was having with the car. I reported that the car was not running correctly and she repeatedly mentioned the commercial I had agreed to do for Mark Jacobson rather than address my concerns. She encouraged me to continue driving the vehicle despite my reports.I brought the car back to the car dealership on August 23rd to have the car cleaned and to pick up tags. I spoke with [redacted] again about the problems I was having with the car. I told her it was skipping and having trouble starting. She encouraged me again to continue driving it. When I expressed concern about the mileage I would accumulate, she assured me that I should not worry and that she would take care of it. She failed to refer me to the Service Manager for maintenance assistance. On August 28th I called [redacted] to follow up about my complaints. She instructed me to go online and fill out a survey regarding her service as a Sales Representative instead of addressing the issues I continued to have with my new purchase. She confirmed that she has a record of the number of calls I have made in reference to the vehicle, and failed during each of these phone calls to adequately address my complaints. On October 16th, due to my persistence, [redacted] finally referred me to [redacted] the Mark Jacobson Service Manager. He had the car serviced and reported that there was "trash" in the transmission. He assured me that it "would be ok" and encouraged me to keep driving the vehicle. I spoke to the Mark Jacobson used car manager, [redacted] who was at an auction when I called. He stated that he had prior knowledge of the issues with the Honda, about which I had never been informed when I purchased the vehicle. He said, "Ma'am I know exactly what is wrong with that car, and I know how many times you have brought it back." He also stated that I should not worry about the miles I was driving, and said that "he would fix it or they would find me a new one." He also committed to following up with me the next day. He never called.Now, I am being informed that I cannot get the car repaired without a fee, due to the fact that I have owned the car for over 30 days and have driven over 1000 miles. This is unreasonable and unethical, considering the repeated efforts I made to get repairs done on my car soon after the purchase and before I had driven 1000 miles. They consistently encouraged me to keep driving and refused to take my complaints seriously and failed to refer me to the appropriate staff. At no point during communication with [redacted] (over 5 calls, approximately) did she verbally inform me that I would no longer be eligible for free repairs after 30 days and/or 1000 miles. She misled me and repeatedly encouraged me to "keep driving."I am writing to request that the necessary repairs be made on my car, free of charge. If this is not adequately addressed and resolved to my satisfaction I will seek legal counsel. Sincerely,[redacted]Final Business Response January 26, 2016To: The Revdex.comThis is in response to the follow-up information that we received from the Revdex.com on January 12, 2016.[redacted] has been employed as a Sales representative with Mark Jacobson Toyota for twelve years. She has an outstanding record representing the dealership in customer service; and is available via cell phone at all times. [redacted] has no recollection of any issues with Ms. [redacted]'s vehicle prior to October 16, 2015, when Honda refused to repair her vehicle since the warranty had expired.As previously stated, a transmission flush was performed on Ms. [redacted]'s vehicle at the dealership's expense, even though the vehicle had been driven 8,734 miles.It is very unlikely that the issue with the starter was evident when the vehicle was sold since the technician did not notice the problem; and, in addition, the starter continued to operate correctly for 8,734 miles.For the past seventeen years, Mark Jacobson Toyota has an outstanding customer service record; and we believe that we have exceeded our obligations in this particular situation.Sincerely,[redacted]General Manager / Variable Sales Operations[redacted] Toyota

Finance Manager lied to me. I am disappointed not only as a returning Toyota owner but as a Service Member, both which he did not apply I purchased 2016 Camry on 10/30/15. VIN GUXXXXXX. I have a 735 Credit Score. I was assured I would use Toyota care financing AGAIN. I was assured that I would cancel the GAP coverage without penalty, because I was certain my insurance provider had already provided this in my policy. I am at a second-tier lender at 4%, the GAP is 50% refund. The finance manager was unprofessional and explained that the price of the car would increase if I did not sign for the extra dealer fees. The people at the Dealer are unresponsive.Desired SettlementI want my financing as promised through Toyota Financial. I want the programs for Service Members AND returning Toyota customers applied. I want the GAP coverage CANCELLED and refunded 100% ($895). I want the invoice on the car as promised. Business Response /[redacted]/December 1, 2015To: The Revdex.comThis is in response to the complaint that we received from the Revdex.com on November 18, 2015.Mr. [redacted] may cancel his gap coverage at any time during the first thirty days of ownership for a full refund. Mr. [redacted] qualified for a $1,000.00 Military Rebate, which is offered by Southeast Toyota Finance. Naturally, the vehicle must be financed or leased through Southeast Toyota Finance in order to receive the $1,000.00 Military Rebate. Mr. [redacted] chose to take the $1,000.00 rebate and finance with Southeast Toyota Finance at an interest rate of 3.59%. He has the option to pay-off the loan at any time.Southeast Toyota Finance is the financing arm of the 176 Toyota dealers in the Southeast. They service over 560,000 loans and leases and could hardly be referred to as "second tier lender". Toyota Financial Services (TMS) does not service dealers in the Southeast; therefore, TMS financing is not available at any Toyota Dealership in the Southeast.Sincerely,[redacted]General Manager / Variable Sales Operations[redacted] Toyota

Requested letter from dealership to flat cancel insurance policy. I have not received the document. To Whom It May Concern: I visited Mark Jacobson Toyota on Tuesday, July 5, 2016 intending to purchase a new vehicle, but I did proceed with the transaction. I requested quotes of auto insurance from various agenciesI established a policy with [redacted] on July 5, 2016 and was required to pay a deposit in the amount $507.71. I've tried to contact General Sales Manager, [redacted] via email and phone beginning on July 8th and was unsuccessful. I sent Mr. [redacted] an email on Monday, July 25, 2016 at 1:57pm, followed by an email from a representative of [redacted] Insurance, [redacted] on Tuesday, July 26, 2016 at 6:34pm requesting this documentation. Since I have requested this letter, I have found the employees at Mark Jacobson to be "very" unprofessional, non-helpful and not conducting business in the most appropriate aspect. Furthermore, I am grateful I did not make a purchase through this dealership -hooray! Based upon the foregoing, I am respectfully requesting that Mark Jacobson Toyota submit a cancellation document to [redacted] Insurance Co., stating, I [redacted] has never taken possession of the vehicle. In order to submit this accurately, the above-referenced information must be typed on a company's letterhead and include today's date and employee's signature to flat rate cancel the policy. I have received a reimbursement check in the amount of $429.60 from [redacted] as a 'short rate" cancel. However, I am awaiting the dealership to send this document to receive the $78.11 that is owed. Should you have any questions, comments and/or concerns, please do not hesitate to contact [redacted] at: (XXX) XXX-XXXX or [redacted]@rocketmail.com Very Truly Yours, [redacted]Desired SettlementSend letter to insurance company so I can receive my $78.11.Business Response August 8, 2016To: The Revdex.comThis is in response to the complaint that we received from the Revdex.com on August 1, 2016.The letter that Mr. [redacted] requested in order to flat cancel his insurance has been mailed to the address noted on the complaint.We apologize for not responding to his request in a timely manner.Sincerely,[redacted]Vice PresidentMark Jacobson Toyota

Promised promotion was not delivered as promisedTo whom it may concern,The Toyota Mark Jacobson has a promotion for their test drive. The detail of the promotion is if I go there and do a test drive, I will receive a $50 Walmart Gift Card. My specific coupon code is XXXXX-XXXX. I went there and did a test drive on July 18. The sales rep that worked with me at that time was [redacted]. I gave him the offer and was promised that I will get a gift card through email after the test drive. However, the gift card was never delivered as promised. I even checked my spam mail to make sure I did not miss anything. I called at least 3 times and talked with the sales department and the customer service department at Toyota Mark Jacobson and every time they promised they would forward my request to the department that handles this promotion. I also checked with them again to make sure they have the correct email address on file. But until now, 09/19/2015, I still haven't received any gift card at all. I am really disappointed with this shady practice, giving out promotion to lure people in and never actually fulfilling the offer. Moreover, they never did follow up with me even though they know that I called them several times to inquire about the offer. $50 is not much but I feel the need to report this shady business practice.Desired SettlementI just want to deliver what they promised in the promotionBusiness Response /[redacted]/October 1, 2015To: The Revdex.comThis is in response to the complaint that we received from the Revdex.com on September 21, 2015.We apologize for not responding to Mr. [redacted]'s initial attempts to obtain the Walmart gift card that was promised to him for taking the test drive. This issue was addressed and a check was mailed to Mr. [redacted] on September 22, 2015 .Thank you for bringing this to our attention.Sincerely,[redacted]General Manager / Variable Sales Operations[redacted] ToyotaConsumer Response /[redacted]/Thank you. They did make it right this time.Final Consumer Response /[redacted]/