We are sorry for the confusion The only reason that a dealership would send to multiple banks, is if the original lender of choice could not provide financing at the terms agreed Rest assured that your credit rating will not be affected for multiple inquires It is very common for people shopping for cars to shop for the best rate, or best car, and therefore have multiple inquires The credit bearues look at these as a single inquire Please see stated link from [redacted] [redacted]
After investigation, we found the the customer is correct in her calculation A check has been cut for $and mailed on 06/06/ Thank you for reaching out to us with this concern
The bait-and-switch scam is very alive and well at Mark KiaI saw a so-called certified pre-owned Kia Sorento on Cars.com last month that was reasonably pricedI stopped by the dealership and worked with [redacted] the salesmanI already was pre-approved and had financing in hand from my credit union before I entered the dealershipI informed [redacted] twice not to pull my credit since I will not need financing through their dealershipHe lied to me both times and said they would not since I'm all set with my own financingUnbeknownst to me the dealership did pull my creditThe salesman pitch and shuffle of going back and forth beganThe salesman comes back adding to the price of the vehicle a $1,for a so-called 'reconditioning' fee and $for tinted windowsI refused to pay bothThe sales manager, ***, even admitted to me that's how they get customers into their stealership, by lowering the price then tacking on the two ridiculous chargesA couple of hours after buying the car and leaving the stealership, I received a call from the credit bureau informing me that my credit was pulled by Mark KiaI contacted the salesman asking why they pulled my credit after telling him twice that I had my own financing, [redacted] just blamed the finance department for pulling my creditA few days after buying the car I went to put some gas in it but the fuel door would not open at allThe fuel release button was brokenFurthermore, the emergency fuel door release found on the inside of the trunk did not work eitherI also learned the power charger in the back did not work tooShouldn't all of these items been caught and fixed during their pre-sales inspection or during their so-called pre-owned certification process? I went to [redacted] and they fixed all of the items that were not working under warrantyThe Sorento was my first and will be my last purchase at Mark KiaI've already told my whole family, friends and co-workers to never set foot in the stealershipIf you love the bait-and-switch game, go to Mark Kia!
Working with ***, ***, ***, [redacted] and [redacted] during the purchase of my pre-owned vehicle was fantastic! They made the experience purchasing a car very comfortable and communicated effectively during the transactionThank you for your time, effort and superb customer service. [redacted] ***
Thank you for your responseAs stated before with the correction of April, Mr [redacted] purchased a used Mazda in April of As stated before He expressed concerns due to the fact that the car had aftermarket performance parts, as traded by the previous owner Mr [redacted] was offered a full refund if he wished, unwinding the transaction completely and returning his trade in to him, to which he refused, and decided to keep the car He claimed at the time, he liked this particular car, as we also offered to find another car if he didn’t want a refund After which, we have helped numerous times with paying for parts, towing charges, diagnosis, ectIn September 2015, we paid at Mr [redacted] ’s father's request, for towing to the dealership to diagnose a NEW issue The car was not running, and it was determined that the motor was in need of replacement due to being ran heavily and without oilThe technician believes that this was due to the car being driven very hard therefore, burning though oilWithout tearing down however, this is just a hypothesis Again, Mr [redacted] was offered financial assistance at dealer cost to which he also refused Mark Mitsubishi paid for towing both ways and the diagnoses, and gladly towed the Mazda back to his residence, incurring a cost of over $to promote customer service Mr [redacted] agreed at the time of his visit, that he should not be making such rash accusations toward a company that has always tried to help him, and agreed that what we have offered to help with was honest and more than fairMr [redacted] ’s father who was helping with communication also agreed completely It has come to a shock that we are revisiting resolutions to this issue for a 3rd time as we have already deemed it resolved with other institutions including the Arizona Attorney General We are again certainly sorry for any inconvenience, however are not obligated to participate any further in repairs
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until days have passed for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
In response to the complaint, we of course do not use “Forgery” in our business To forge a document would be a very serious problem Simply, the customer could not get a loan approval for the amount requested, therefore the price and options were adjusted to meet the loan amount required The customer acknowledged this by signing a retail installment contract along with the co-buyer, reflecting the costs associated with the loan, as well as the lack of GAP insurance Please let me know how else I can help
One of the worst car buying experiences I've ever had, awful serviceAfter finding a car that we wanted online we go down there to meet with themFind out that the internet guys are in "a different building" at the Mitsubishi dealership around the cornerGreat, so a sales guy shows us the car, takes us for a test drive and starts the hard sale, we decide to sleep on it and come back the next dayFast forward, we buy the car, do all the song and dance about financing this and doing that and finally agree to payments, term, etc., get approved, sign everything and we're doneWe traded in a car that had a payment due the next week, well, since everything was said and done, we didn't make that payment as we were told the payoff would take care of that tooThree weeks go by and we get a call from the OLD financial institution that we're a payment late and in danger of going two lateWhat? We call the dealership back, after getting hung up on repeatedly, no one answering, or voicemails that are never returned (don't bother leaving them) we finally find out that the updated paystubs that I had sent over the previous week (knew it was going downhill then) that the bank came back with one more request that no one told me about, it just sat thereLanguishing in nothing until I finally said somethingThey said it would be taken care ofFinally, two weeks AFTER that, nothing has been doneI takes me having to go down there, bringing six weeks of stubs with so they can't tell me that I'm missing anything, or initial credit approval had expired after days so we had to be re-approved (and, of course, rates had gone up) sign new paperwork, get a new temporary plate because the original one expired the next weekSpend more of my time getting this all fixed that it should have reasonably takenI've purchased maybe new cars in my life, this was, by far, the worst experience ever, it took over six weeks to finally have everything go throughOnly once did they do anything to make it up to me (taking some money off the price of the car), no one seemed to car, they're so used to failing at everything a car dealership should be that its just for themGo to any other [redacted] dealership in the Valley, any of them treat you better, care more about you, and just are plain better than this placeJust overall, bad
We are sorry for the confusion as stated The credit union originally did not accept the loan at the agreed terms See link from [redacted] , as your credit rating should not be affected[redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until June 14, for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Don't ever contact Mark Mitsubishi via the internet, or give them your email addressYou will never stop the stream of internet messages and adds, no matter how often you ask to be removed from their mailing list
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending
it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution would be satisfactory to meMark Kia of Scottsdale has provided me with the warranty and reimbursed me for my repair I consider this complaint satisfied It took a bit of persistence but eventually the dealership took care of everything Thank you for your assistance as well
Regards,*** ***
*** *** and the team working at *** *** showed me that honest people can sell carsThey made the car buying experience as painless as possible*** was able to answer all my questionsHe knows KIA cars because he drives two of themWhen it came time to sign the contract there wasn't any surprises eitherGood job Mark KIA!
Revdex.com:
I have reviewed the response
made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.While the amount that we paid for the ** *** does fall within the range of what an individual might pay for this car (as claimed by the company), this is ultimately not the point of the complaint The dealership purported to us that the car was an *** Premium, and used sales tactics of comparing our car to other *** Premiums in the area to make us comfortable with the price that we were paying The salesman was adamant that the price being offered was the lowest in town, which may have been true of the car was in fact a Premium In the end, this is what made us feel comfortable purchasing this carMark Kia was willing to sell us an *** Premium for the agreed upon price, and therefore it should be inferred that the dealership would be willing to sell us an *** (without the premium trim) for a lesser amount However, even though Mark Kia was dishonest (knowingly or unknowingly) about the car that they were selling to us, the means by which they tried to rectify their mistake was to have us just bring the car back, after all of the headache we had already been through This is unacceptable We had already had the car serviced at the *** dealership and purchased other items to personalize the vehicle In addition, by returning the car we would be sacrificing a significant amount of our personal time and added stress to continue our search for another car The car will meet our needs as is, even though it will always remind me of the poor experience of purchasing it and the feeling of being taken advantage of by the car salesmen at Mark Kia.It wouldn't have taken much for the people of Mark Kia to rectify their mistake If they had made us a good faith offer $500, we would have accepted it and been satisfied
Regards,*** ***
I wanted you all to know what crooks the mark Mitsubishi car coisI purchased a Chrysler town and country from themAt the time of sale they said that they would fix all the problems that the van hadThis proved to be not trueMy van spent more time in the shop over the next 30+ day then at my houseThey replaced just enough parts to get it out the doorThe works buyer be ware holds true with these peopleOne of the problems was a chirping serpent beltOn the last day they had it it was still chirpingThe manager took it for a drive in to the shop and magically it was goneI have some car since and I know what belt dressing is used for and that is to quite chirping beltsAt that time the shop manager was telling me that his people said that the air compressor was causing the soundWell If the clutch on the compressor is turned off that take the compressor out of the equationThe sound appeared to be coming form towards the back of the engine When I got it home I starting looking into the noise and what I found was that they or someone had put the wrong part into the carI put the right part in and the noise went a wayI also had a problem with the sales managerHe was so rude and disgusting that I tried to get with the store general managerI called several times and got nothing in return like I was nothing to himI am still having to fix thing that they should have fixThe only bright spot in the hold process was the sale personHowever they let him go in this whole processI would never send anyone to any mark auto places
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. Regardless of the price difference of the car: I would not be paying a 37,000 loan had they not sold me a defective car. They never verbally told me I would still be paying the negative equity for the car. I could have sold the car to a private buyer for a higher price than you even offered even for selling me a defective car.
Regards,[redacted]
Don't ever contact Mark Mitsubishi via the internet, or give them your email address. You will never stop the stream of internet messages and adds, no matter how often you ask to be removed from their mailing list.
Working with [redacted] and [redacted] during the purchase of my pre-owned vehicle was fantastic! They made the experience purchasing a car very comfortable and communicated effectively during the transaction. Thank you for your time, effort and superb customer service. [redacted]
We are sorry for the confusion The only reason that a dealership would send to multiple banks, is if the original lender of choice could not provide financing at the terms agreed Rest assured that your credit rating will not be affected for multiple inquires It is very common for people shopping for cars to shop for the best rate, or best car, and therefore have multiple inquires The credit bearues look at these as a single inquire Please see stated link from [redacted] [redacted]
After investigation, we found the the customer is correct in her calculation A check has been cut for $and mailed on 06/06/ Thank you for reaching out to us with this concern
The bait-and-switch scam is very alive and well at Mark KiaI saw a so-called certified pre-owned Kia Sorento on Cars.com last month that was reasonably pricedI stopped by the dealership and worked with [redacted] the salesmanI already was pre-approved and had financing in hand from my credit union before I entered the dealershipI informed [redacted] twice not to pull my credit since I will not need financing through their dealershipHe lied to me both times and said they would not since I'm all set with my own financingUnbeknownst to me the dealership did pull my creditThe salesman pitch and shuffle of going back and forth beganThe salesman comes back adding to the price of the vehicle a $1,for a so-called 'reconditioning' fee and $for tinted windowsI refused to pay bothThe sales manager, ***, even admitted to me that's how they get customers into their stealership, by lowering the price then tacking on the two ridiculous chargesA couple of hours after buying the car and leaving the stealership, I received a call from the credit bureau informing me that my credit was pulled by Mark KiaI contacted the salesman asking why they pulled my credit after telling him twice that I had my own financing, [redacted] just blamed the finance department for pulling my creditA few days after buying the car I went to put some gas in it but the fuel door would not open at allThe fuel release button was brokenFurthermore, the emergency fuel door release found on the inside of the trunk did not work eitherI also learned the power charger in the back did not work tooShouldn't all of these items been caught and fixed during their pre-sales inspection or during their so-called pre-owned certification process? I went to [redacted] and they fixed all of the items that were not working under warrantyThe Sorento was my first and will be my last purchase at Mark KiaI've already told my whole family, friends and co-workers to never set foot in the stealershipIf you love the bait-and-switch game, go to Mark Kia!
Working with ***, ***, ***, [redacted] and [redacted] during the purchase of my pre-owned vehicle was fantastic! They made the experience purchasing a car very comfortable and communicated effectively during the transactionThank you for your time, effort and superb customer service. [redacted] ***
Thank you for your responseAs stated before with the correction of April, Mr [redacted] purchased a used Mazda in April of As stated before He expressed concerns due to the fact that the car had aftermarket performance parts, as traded by the previous owner Mr [redacted] was offered a full refund if he wished, unwinding the transaction completely and returning his trade in to him, to which he refused, and decided to keep the car He claimed at the time, he liked this particular car, as we also offered to find another car if he didn’t want a refund After which, we have helped numerous times with paying for parts, towing charges, diagnosis, ectIn September 2015, we paid at Mr [redacted] ’s father's request, for towing to the dealership to diagnose a NEW issue The car was not running, and it was determined that the motor was in need of replacement due to being ran heavily and without oilThe technician believes that this was due to the car being driven very hard therefore, burning though oilWithout tearing down however, this is just a hypothesis Again, Mr [redacted] was offered financial assistance at dealer cost to which he also refused Mark Mitsubishi paid for towing both ways and the diagnoses, and gladly towed the Mazda back to his residence, incurring a cost of over $to promote customer service Mr [redacted] agreed at the time of his visit, that he should not be making such rash accusations toward a company that has always tried to help him, and agreed that what we have offered to help with was honest and more than fairMr [redacted] ’s father who was helping with communication also agreed completely It has come to a shock that we are revisiting resolutions to this issue for a 3rd time as we have already deemed it resolved with other institutions including the Arizona Attorney General We are again certainly sorry for any inconvenience, however are not obligated to participate any further in repairs
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until days have passed for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
In response to the complaint, we of course do not use “Forgery” in our business To forge a document would be a very serious problem Simply, the customer could not get a loan approval for the amount requested, therefore the price and options were adjusted to meet the loan amount required The customer acknowledged this by signing a retail installment contract along with the co-buyer, reflecting the costs associated with the loan, as well as the lack of GAP insurance Please let me know how else I can help
One of the worst car buying experiences I've ever had, awful serviceAfter finding a car that we wanted online we go down there to meet with themFind out that the internet guys are in "a different building" at the Mitsubishi dealership around the cornerGreat, so a sales guy shows us the car, takes us for a test drive and starts the hard sale, we decide to sleep on it and come back the next dayFast forward, we buy the car, do all the song and dance about financing this and doing that and finally agree to payments, term, etc., get approved, sign everything and we're doneWe traded in a car that had a payment due the next week, well, since everything was said and done, we didn't make that payment as we were told the payoff would take care of that tooThree weeks go by and we get a call from the OLD financial institution that we're a payment late and in danger of going two lateWhat? We call the dealership back, after getting hung up on repeatedly, no one answering, or voicemails that are never returned (don't bother leaving them) we finally find out that the updated paystubs that I had sent over the previous week (knew it was going downhill then) that the bank came back with one more request that no one told me about, it just sat thereLanguishing in nothing until I finally said somethingThey said it would be taken care ofFinally, two weeks AFTER that, nothing has been doneI takes me having to go down there, bringing six weeks of stubs with so they can't tell me that I'm missing anything, or initial credit approval had expired after days so we had to be re-approved (and, of course, rates had gone up) sign new paperwork, get a new temporary plate because the original one expired the next weekSpend more of my time getting this all fixed that it should have reasonably takenI've purchased maybe new cars in my life, this was, by far, the worst experience ever, it took over six weeks to finally have everything go throughOnly once did they do anything to make it up to me (taking some money off the price of the car), no one seemed to car, they're so used to failing at everything a car dealership should be that its just for themGo to any other [redacted] dealership in the Valley, any of them treat you better, care more about you, and just are plain better than this placeJust overall, bad
We are sorry for the confusion as stated The credit union originally did not accept the loan at the agreed terms See link from [redacted] , as your credit rating should not be affected[redacted]
all of the staff was very helpful and they were very interested in getting us what we wanted
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until June 14, for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Don't ever contact Mark Mitsubishi via the internet, or give them your email addressYou will never stop the stream of internet messages and adds, no matter how often you ask to be removed from their mailing list
Very fast, easy, no hassle or haggle, and got what I was looking for
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending
it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution would be satisfactory to meMark Kia of Scottsdale has provided me with the warranty and reimbursed me for my repair I consider this complaint satisfied It took a bit of persistence but eventually the dealership took care of everything Thank you for your assistance as well
Regards,*** ***
*** *** and the team working at *** *** showed me that honest people can sell carsThey made the car buying experience as painless as possible*** was able to answer all my questionsHe knows KIA cars because he drives two of themWhen it came time to sign the contract there wasn't any surprises eitherGood job Mark KIA!
Revdex.com:
I have reviewed the response
made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.While the amount that we paid for the ** *** does fall within the range of what an individual might pay for this car (as claimed by the company), this is ultimately not the point of the complaint The dealership purported to us that the car was an *** Premium, and used sales tactics of comparing our car to other *** Premiums in the area to make us comfortable with the price that we were paying The salesman was adamant that the price being offered was the lowest in town, which may have been true of the car was in fact a Premium In the end, this is what made us feel comfortable purchasing this carMark Kia was willing to sell us an *** Premium for the agreed upon price, and therefore it should be inferred that the dealership would be willing to sell us an *** (without the premium trim) for a lesser amount However, even though Mark Kia was dishonest (knowingly or unknowingly) about the car that they were selling to us, the means by which they tried to rectify their mistake was to have us just bring the car back, after all of the headache we had already been through This is unacceptable We had already had the car serviced at the *** dealership and purchased other items to personalize the vehicle In addition, by returning the car we would be sacrificing a significant amount of our personal time and added stress to continue our search for another car The car will meet our needs as is, even though it will always remind me of the poor experience of purchasing it and the feeling of being taken advantage of by the car salesmen at Mark Kia.It wouldn't have taken much for the people of Mark Kia to rectify their mistake If they had made us a good faith offer $500, we would have accepted it and been satisfied
Regards,*** ***
I wanted you all to know what crooks the mark Mitsubishi car coisI purchased a Chrysler town and country from themAt the time of sale they said that they would fix all the problems that the van hadThis proved to be not trueMy van spent more time in the shop over the next 30+ day then at my houseThey replaced just enough parts to get it out the doorThe works buyer be ware holds true with these peopleOne of the problems was a chirping serpent beltOn the last day they had it it was still chirpingThe manager took it for a drive in to the shop and magically it was goneI have some car since and I know what belt dressing is used for and that is to quite chirping beltsAt that time the shop manager was telling me that his people said that the air compressor was causing the soundWell If the clutch on the compressor is turned off that take the compressor out of the equationThe sound appeared to be coming form towards the back of the engine When I got it home I starting looking into the noise and what I found was that they or someone had put the wrong part into the carI put the right part in and the noise went a wayI also had a problem with the sales managerHe was so rude and disgusting that I tried to get with the store general managerI called several times and got nothing in return like I was nothing to himI am still having to fix thing that they should have fixThe only bright spot in the hold process was the sale personHowever they let him go in this whole processI would never send anyone to any mark auto places
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. Regardless of the price difference of the car: I would not be paying a 37,000 loan had they not sold me a defective car. They never verbally told me I would still be paying the negative equity for the car. I could have sold the car to a private buyer for a higher price than you even offered even for selling me a defective car.
Regards,[redacted]
Don't ever contact Mark Mitsubishi via the internet, or give them your email address. You will never stop the stream of internet messages and adds, no matter how often you ask to be removed from their mailing list.
Working with [redacted] and [redacted] during the purchase of my pre-owned vehicle was fantastic! They made the experience purchasing a car very comfortable and communicated effectively during the transaction. Thank you for your time, effort and superb customer service. [redacted]