Mark Lindsay & Son Plumbing & Heating Inc.

It is such a pleasure to have timely, sober, honest and reasonable professionals from Mark Lindsay & Son plumbing as we are are the border in NY where there are very limited standards and pride for crafts such as thisI worked construction in NYC in the early 1980's with Irish immigrants who refused to leave a job unless it was perfect This company and its staff reminds me of my old co-workers from the old countryThey have saved the day once again!!!

Mark *** was nice, competent, and working with him was overall a fantastic experience! He was able to fix our furnace without problems (the last plumber we got was a crook and tried to get us to swap out our furnace)We are very grateful for his great service

Great service as always Very pleased with their abilities to fix any issues we have

I was very pleased with the service I received I had a boiler furnace replaced Everyone and the materials arrived early on the day they were scheduled It took the service men most of the day to set up the furnace and have it ready for inspection by the township They were quiet, neat and went about their business They put something on the floor so the carpet would not get dirtyEverything was finished The inspector came to check it out and it passedI recommend this company to anyone who is interested in having a furnace installed They were timely, professional and knowledgeable

Please note that Complaint Number [redacted] has been resolved with the company (Mark Lindsay and Sons), and my complaint can be deleted. Please let me know how to proceed.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Mark L[redacted] & Son has been to my house many times over the years for jobs ranging from leaking pipes & clogged drains to furnace, water tank, well pump and gas line installations. They have always been very professional and done an excellent job (which is why I keep calling them back).

Always competent, prompt and professional.

This is a very professional group. They show up on time and get the work done properly.

on September 10, 2015, Mark Lindsay was contacted by [redacted], who requested emergency services for their non-cooling Air Conditioning system (“System”) at the Premises.  It is important to note that the original System was installed in 1994, including the inside attic equipment (“Attic...

Equipment”). The outside condenser (“Condenser”) was replaced in 2013.  On September 10, 2015, Mark Lindsay arrived at the Premises and performed the work requested by [redacted]. Unfortunately, the contractor (not Mark Lindsay) that originally installed the System in or around 1994 did not clearly mark the System stating that NU22 refrigerant was required. In fact, the Attic Equipment clearly states that only R22 refrigerant should be used and the manufacturer’s recommendation is for R22 refrigerant. Additionally, the Condenser states that R22 refrigerant is required, while there is a smaller sticker below stating that NU22 refrigerant should be used. It is assumed that a previous contractor placed this NU22 sticker on the Condenser but provided no additional information regarding how much NU22 refrigerant was used or when it was used. It is standard industry practice to provide this information. Seeing that both the Attic Equipment and Condenser called for R22 refrigerant, the Mark Lindsay technician used R22 refrigerant and serviced the System as such.  Immediately after realizing that the incorrect type of refrigerant was added into the System, Mark Lindsay made all efforts to remove the R22 refrigerant and replace it with the correct NU22 refrigerant. Providing temporay Air conditioning units to the homeowner until the work was completed .   At that time, and after Mark Lindsay’s completion of that work and removing the incorrect R 22 refrigerant, the System was fully operational.      The use of the incorrect refrigerant in 2015 was not a mistake per se, but rather an error due to the unknown facts and the negligence of the prior contractor’s failure to properly and accurately mark all of the equipment related to the System. Despite this, Mark Lindsay stood behind its work (and the oversight) and took the necessary steps to remedy the situation at that time.It was not until June 23, 2017 that Mark Lindsay was contacted by [redacted] and informed that the System had failed. [redacted] believed it was due to the use of the incorrect refrigerant in 2015. As previously stated, the Attic Equipment was first installed in 1994 and, as such, was over twenty-three (23) years old. It is Mark Lindsay’s position that the Attic Equipment failed due to the expiration of its life span, not due to the incorrect refrigerant used two years ago.  But, as previously stated, Mark Lindsay was more than willing to take on some of the responsibility and work out an amicable resolution with [redacted].         Upon review and evaluating [redacted]’s request for resolution on this matter, Mark Lindsay offered $3,500.00 to compensate [redacted] for the Condenser that was installed in 2013 and the labor associated with an install. Mark Lindsay did not and still does not believe it is responsible for the full replacement value of a twenty-three (23) year old unit. In fact, Mark Lindsay recommended that [redacted] get two proposals from other contractors for the work so that Mark Lindsay could properly evaluate the costs. The $3,500.00 offered in a settlement more than covers the work to replace the Condenser. But [redacted] was looking for full replacement value of the entire System, including the Attic Equipment, despite the fact that the System was over twenty-three (23) years old. Rather than continue to work out a settlement with Mark Lindsay, Mrs. [redacted] proceeded to threaten and proceed to  post unfavorable reviews on various social media outlets and filed a complaint with the Revdex.com (“Revdex.com”).Mrs. [redacted] has stated untruths in her complaints in her effort to get the full amount of $8,500.00 .Lastly, please be advised that Mark Lindsay is still willing to resolve this situation in an amicable fashion, without the need to resort to litigation or any other legal action. If Mrs. [redacted] would like to reach a settlement on this matter, please feel free to reach out to me.  A letter is also being sent to Mr. & mrs. [redacted] that we are willing to resolve this matter.

It is such a pleasure to have timely, sober, honest and reasonable professionals from Mark Lindsay & Son plumbing as we are are the border in NY where there are very limited standards and pride for crafts such as this. I worked construction in NYC in the early 1980's with Irish immigrants who refused to leave a job unless it was perfect. This company and its staff reminds me of my old co-workers from the old country. They have saved the day once again!!!

I was very pleased with the service I received. I had a boiler furnace replaced. Everyone and the materials arrived early on the day they were scheduled. It took the service men most of the day to set up the furnace and have it ready for inspection by the township. They were quiet, neat and went about their business. They put something on the floor so the carpet would not get dirty.
Everything was finished. The inspector came to check it out and it passed.
I recommend this company to anyone who is interested in having a furnace installed. They were timely, professional and knowledgeable.

FINALLY someone who understands and knows about steam heat, radiators and actually can do maintenance & repair work on it!!

I've used this company on multiple occasions, they've always done the job quickly and efficiently. Response time is excellent, they'll have someone out to help in a very short period of time. Prices are reasonable.

I used Mark Lindsay and Son for a massive home renovation project 3 years ago. Virtually the entire plumbing system in the house was replaced. At the same time a radiant heat system was installed in the new addition. New plumbing lines went into a new kitchen island. The well holding tank was moved into the house from the crawlspace. A water softener system was installed. New tub and shower lines were installed. They did a great job on everything. But here's the thing that will always make me recommend them. One night about a year or so after the project ended I noticed a small leak in the radiant heat manifold system. I placed a call late at night. Someone picked up right away! And about 20 minutes later Mark Lindsay, the owner himself, showed up at my door to take care of the problem. That says a lot about this company and how they stand by their work.

Timely & professional

This is a very professional group. They show up on time and get the work done properly.

Mark [redacted] was nice, competent, and working with him was overall a fantastic experience! He was able to fix our furnace without problems (the last plumber we got was a crook and tried to get us to swap out our furnace). We are very grateful for his great service.