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Mark Mesnick

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Mark Mesnick Reviews (2)

Review: My name is [redacted], I am a Sandy storm victim. I asked [redacted] to do repairs and restorations on a sentimental bedroom set of mine. This transaction started six months ago. I was told that when I would be ready to move back home in August it would be repaired and delivered. When I received my furniture, the wood in the middle of the headboard was changed. The mirror was eventually changed but was initially returned without a backing. It is a very heavy mirror! It took many weeks to get a backing on a triple mirror that was out together with newspaper and duct tape. The spray painting was insufficient and wasn't addressed on the border of the mirror. It is a shoddy job, there are visible spots on the mirror not painted. There are still scratches and nicks, and the drawers still rub together. The brackets in the dresser are still stuck because they were not replaced. They were to be changed and only one was. The workmanship and lack of all repairs that were incomplete are a travesty. The amour was replaced with different magnets within the doors, and a handle at the bottom drawer that I asked to be replaced was not. In addition there were numerous cancellations or no shows for appointments, on both pick ups and deliveries. [redacted] raised the fee one thousand dollars to three thousand for total cost once my furniture was in his possession. Originally it was to be $2,000.00. [redacted] then said he would give me glass shelving to placate me. I never received them. My drawers stick and the furniture is not finished. When [redacted] was at my house he delivered the mirror and didn't do other repairs. He fished around and did not fix when he came to fix. He lies and tells you to call and then calls back week later. My husband [redacted] and loved the furniture. I was fixing it in his memory and [redacted] knew that.Desired Settlement: Reduction to original price of $2000.00 and glass shelves. At this point when he comes to my house he makes a mess and can't fix anything properly.

Review: OLD WORLD REFINISHING CO. refinished our conference room table. When the table was delivered, they had protective cloths on the corners. When the cloths were removed, one of the corners stuck to the cloth and a piece of the wooden table was ripped off. [redacted] said it was not a problem. He would be back to fix the problem. Also, the plastic disks that were placed under the glass top were not big enough. The glass top touches the table in places and looks wet. I called on 8/**/13, 8/**, 8/**, 9/**, 9/**, 10/* and 10/*/13. Sometimes, he made an appointment that was never kept; or he did not return the call. This is a terrible company to deal with and I do not recommend OLD WORLD REFINISHING CO. to anyone.Desired Settlement: I would like to have the corner fixed and the proper disks placed under the glass top as promised by OLD WORLD REFINISHING. It seems once he was paid, he did not care how he left the table.

Consumer

Response:

At this time, I have not been contacted by Old World Refinishing Co. regarding complaint ID [redacted].

Sincerely,

[redacted]

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Description: FURNITURE REPAIR & REFINISH

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