I apologize that [redacted] has a misplaced TVWe have no documentation of having this TVWe have asked everyone on that crew at separate times did they see or move a TV, they all stated the same thing and that was that there were two TVs that were sitting to the side and they were told that they (the Customer) would be moving them themselves to their temporary housingThe crew that moved [redacted] have been with this company for over years we have never had a complaint or even a suspicion of theftI explained to [redacted] that they signed off on the cents per pounds and that she was releasing the items to us for that amountI told her that we would be willing to give her a check for $for the inch TVHer husband called screaming and cussing myself out stated that it would cost $to replace a inch TVI explained to him that we had checked at [redacted] and it could be replaced for $and that we were giving him a check for $even though we have no record of ever storing the TV and that was the only thing missing, he continued to scream and curse me out and explained to me that he would slander the company to everyone he knows, that he had friends at the Revdex.com and [redacted] news as well.The [redacted] feel that we don’t care, and that is simply not the caseThe issues is that with every employee that was involved with the [redacted] move saying they never moved the TV from the home they moved out of, we have to trust themEspecially when it’s a crew that has worked together and for us for so many years, and have never had an item come up missingOur employees are all background checked and are only hired if the background check comes back cleanThe Revdex.com should also be aware that in our years of business we have not had any moving complaints resulting from claims, theft or billing issues We never stated that we had the TV, but that we would look in the warehouse and check with the guysWe also tried to explain the best that we could that if we turned this over to the insurance company the amount paid out would be based on $per pound.We still feel that based on the fact that the TV is two years old, and the fact that all the employee’s say they never moved it we feel strongly that the $was a very fair offerEven if they had purchased FRVP, with the guys claiming they never moved it I doubt the insurance company would have paid out any more than that, especially after you figure in the depreciation of the TV.It’s a frustrating situation and we are offended with the fact they are accusing us of breaking and then disposing of it, having it stolen or lying about itWe move very high value items all the time, both locally and all over the country and never have anything lost Thank you! [redacted] ,
I apologize that [redacted] has a misplaced TVWe have no documentation of having this TVWe have asked everyone on that crew at separate times did they see or move a TV, they all stated the same thing and that was that there were two TVs that were sitting to the side and they were told that they (the Customer) would be moving them themselves to their temporary housingThe crew that moved [redacted] have been with this company for over years we have never had a complaint or even a suspicion of theftI explained to [redacted] that they signed off on the cents per pounds and that she was releasing the items to us for that amountI told her that we would be willing to give her a check for $for the inch TVHer husband called screaming and cussing myself out stated that it would cost $to replace a inch TVI explained to him that we had checked at [redacted] and it could be replaced for $and that we were giving him a check for $even though we have no record of ever storing the TV and that was the only thing missing, he continued to scream and curse me out and explained to me that he would slander the company to everyone he knows, that he had friends at the Revdex.com and [redacted] news as well.The [redacted] feel that we don’t care, and that is simply not the caseThe issues is that with every employee that was involved with the [redacted] move saying they never moved the TV from the home they moved out of, we have to trust themEspecially when it’s a crew that has worked together and for us for so many years, and have never had an item come up missingOur employees are all background checked and are only hired if the background check comes back cleanThe Revdex.com should also be aware that in our years of business we have not had any moving complaints resulting from claims, theft or billing issues We never stated that we had the TV, but that we would look in the warehouse and check with the guysWe also tried to explain the best that we could that if we turned this over to the insurance company the amount paid out would be based on $per pound.We still feel that based on the fact that the TV is two years old, and the fact that all the employee’s say they never moved it we feel strongly that the $was a very fair offerEven if they had purchased FRVP, with the guys claiming they never moved it I doubt the insurance company would have paid out any more than that, especially after you figure in the depreciation of the TV.It’s a frustrating situation and we are offended with the fact they are accusing us of breaking and then disposing of it, having it stolen or lying about itWe move very high value items all the time, both locally and all over the country and never have anything lost Thank you! [redacted] ,