We have received and reviewed the complaint filed with your office by [redacted] of [redacted] Street, Allentown, PAand offer the following response: Markcompleted the contracted repairs on 04/29/to Ms [redacted] satisfaction as evidenced by the attached signed Certificate of SatisfactionPer Ms [redacted] request, Markreturned to her property on August 12th to review her complaint regarding water on her roofAt that time, it was determined by Mark 1's roofer and Project Superintendent that the Water on her roof was being caused by clogged gutters on her lower roof as evidenced by the pictures attachedMarkpersonnel took the necessary steps to unclog the gutters and the water drained off of the roofAlso at that time, our personnel checked for any interior damages and none were foundAttached is a copy of an email from Ms [redacted] Insurance Adjuster at Liberty Mutual advising that they informed her that any additional water damage was not a warranty issue with the roof and was her responsibility due to the clogged guttersOn August 25, 2016, Markreceived a letter from Ms [redacted] advising that she was going to pay us but personal/family issues were precluding her from doing so at that timeShe requested a credit of $2,from the $6,owed and when Markdenied her request for the credit, she contacted the Revdex.com.We believe that Ms [redacted] assertions regarding the issue with her roof were submitted to the Revdex.com in an attempt by her to pressure Markto reduce the balance due for the repairs CompletedWe trust that the information and pictures provided are evidence enough that the issue was not with the installation of the roof but a maintenance issue with her gutters and that you will dismiss the complaintVery truly yours Mike S [redacted] Mark Restoration Service, Inc
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to us My husband states there are just a couple minor things to still be completed.And he has spoken to them about this...The majority of the job is complete Regards, [redacted] And [redacted] ***
We have received and reviewed the complaint filed with your office by [redacted] of [redacted] Street, Allentown, PAand offer the following response: Markcompleted the contracted repairs on 04/29/to Ms [redacted] satisfaction as evidenced by the attached signed Certificate of SatisfactionPer Ms [redacted] request, Markreturned to her property on August 12th to review her complaint regarding water on her roofAt that time, it was determined by Mark 1's roofer and Project Superintendent that the Water on her roof was being caused by clogged gutters on her lower roof as evidenced by the pictures attachedMarkpersonnel took the necessary steps to unclog the gutters and the water drained off of the roofAlso at that time, our personnel checked for any interior damages and none were foundAttached is a copy of an email from Ms [redacted] Insurance Adjuster at Liberty Mutual advising that they informed her that any additional water damage was not a warranty issue with the roof and was her responsibility due to the clogged guttersOn August 25, 2016, Markreceived a letter from Ms [redacted] advising that she was going to pay us but personal/family issues were precluding her from doing so at that timeShe requested a credit of $2,from the $6,owed and when Markdenied her request for the credit, she contacted the Revdex.com.We believe that Ms [redacted] assertions regarding the issue with her roof were submitted to the Revdex.com in an attempt by her to pressure Markto reduce the balance due for the repairs CompletedWe trust that the information and pictures provided are evidence enough that the issue was not with the installation of the roof but a maintenance issue with her gutters and that you will dismiss the complaintVery truly yours Mike S [redacted] Mark Restoration Service, Inc
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to us My husband states there are just a couple minor things to still be completed.And he has spoken to them about this...The majority of the job is complete Regards, [redacted] And [redacted] ***