Revdex.com:
Paint issues not resolved The enamel paint does not match the specified colors that were on the walls and trim at the job site The brown enamel paint used on the wall in one room does not even match the brown latex paint color that was sprayed on the ceiling in the same room A large blank of two inch wide poplar was prepared with the correct paint for the expressed use of Mark Reuter Remodeling and *** *** *** *** *** *** admitted they did not color match the paint Also, *** *** *** could not produce the paint stir stick that had samples of the wall and trim paint I looked over before any paint was placed on the wall In addition, *** *** *** thinned all of the Valspar Ultra enamel paint, against label direction, and after I looked at the samplesThinning not only changes paint color, it degrades the paint and voids my warranty against future paint failure Please read an email from *** ***n: "I am sending a follow up email per your request regarding the issue you've had
with the Ultra Alkyd Enamel productWe do not recommend thinning the
product as it voids the warranty and can cause issues with the product not
holding up or adhering properly when appliedIn regards to the color matching
issue, your best bet would be to bring a sample of the color to Lowe's and have
them scan it in the color match computerIf you can brush out the color on a
small card that would be idealIf you have any other issues with our product,
please do not hesitate to contact me Best regards, *** *** *** *** So, now all the enamel paint in the house is degraded, has no warranty and is the wrong color As to the $1,payment I made directly to *** *** ***, with Mark Reuter Remodeling's approval, *** *** *** stated they could not make payroll for the men working on the project for that week and Mark Reuter Remodeling would not advance them any more progress money I paid this money directly to *** *** *** because the workers on the project were working very hard and deserved to be paid their wages and *** *** ***, due to overall poor management of the project, completed several out of scope items at the job site that were worthwhile *** *** *** thanked me for the payment and said it had been years since they had a payroll problem Once again, the issue is not the hard work of the workers, it is incorrect colors, degraded enamel paint and loss of warranty.Schedule damages continue to grow Framing was completed 7/1/and the contract as written by Mark Reuter Remodeling, calls for substantial completion days after that point I agree that the plumbing issues delayed the project, and requested Mark Reuter Remodeling to complete the slab leak repairs Mark Reuter Remodeling's plumbing contractor, *** ***, did not have the equipment and expertise to complete the repairs I used the company the *** *** recommends Mark Reuter Remodeling stated it was a six -week delay, so that is days, I agree with that number So, it is now days past framing completeGiven days allowed in the contract and days for slab leak detection and repair the contract is days over due, and I still have finish carpentry, many fixtures and flooring to complete on my own.As to final payments The contract with Mark Reuter Remodeling states final payment is due upon completion of the project I have not been provided the final invoices as required in the contract and the contracted work is not complete.As to Mark Reuter Remodeling's assertion they were told to leave the job site and not return is true Mark Reuter Remodeling was asserting that code matching from one type of base paint to another typ of base paint is appropriate I did listen to that assertion and Mark Reuter Remodeling is simply incorrectComputer color matching is the accepted and professional way to match colors In addition, *** *** entered my workshop, without my knowledge or permission, and removed a can of my paint that I was using to complete my portion of the project I had to ask *** *** if he removed the paint and when he admitted he took the paint I had to ask *** *** to return to his vehicle, get my paint, and return the paint to me That is when I told *** *** to leave the job site and not return.Repainting the enamel with properly color matched and properly prepared paint that has a valid warranty is still requiredSchedule damages are continuing to grow Mediation, as contractually required, appears to be the only solution given the last stated position of Mark Reuter Remodeling
January 14, 2015
In response to: [redacted]
We stand by our original letter to Revdex.com in regards to customers
paint concerns.
We can offer the following:
Customer may use job proceeds in the amount of $4684.46,
owed to contractor, as needed to have items on punch list repainted by other
contractor.
Items on punch list, dated 12-22-15, to repaint:
-Kitchen Pantry trim color
-Kitchen Cabinets
-Dining Room trim color
-Living Room wall enamel color.
The above offer requires a “Hold Harmless Agreement”
pertaining to painting concerns.
Texas �...⇄ />
12-28-2015
Complaint ID: [redacted]
The [redacted] project started June 1,
2015 and continued until August 31, 2015.
At this time Mr. [redacted] got concerned
about slab movement. Mr. [redacted] hired a
sewer leak detection company to check existing plumbing. Three leaks were found in existing house
waste lines. Mr. [redacted] hired his own
plumber to make the repairs. Mark Reuter
Remodeling Co Inc. had completed the construction phase of this project. At the time of sewer leak detection [redacted]
had the following tasks underway: Master
Bathroom tiling had begun, all finish trim work and cabinetry and Interior
drywall was completed. Interior painting
contractor was ready to begin, but due to the nature of slab leak repairs/demolition,
a lot of dust, construction was put on hold in full agreement with owner.
[redacted] discontinued work on
August 31, 2015 at direction of Mr. [redacted] until slab leaks were repaired. The slab leak repairs continued thru early
October. Plumbing lines installed by MMR
INC plumbing contractors were found in good working order per leak detection co
hired by Mr.[redacted]. Mr.
[redacted] reported to [redacted] October 5, 2015 that eventual 13 waste line repairs
were complete.
Mr. [redacted] and [redacted] had job
site meeting on week of October 5, 2105 to discuss resuming the remolding
project. Mr. [redacted] expressed to [redacted]
that he would like us to resume the project as soon as possible, but realized
that [redacted] would have to reschedule sub-contractors in order to begin work
again. Mr. [redacted] expressed that he was
aware that subs were busy on other projects because of the 13 slab leaks delay.
[redacted] resumed work on October
11, 2015. At this time the Granite Top
was installed. Painting was next to start, but the painting
contractor was finishing projects he had started at the present time. Painting prep work started on November 1,
2015. Mr. [redacted]’s home had been vacant
for at least three years. Painting
preparation was extensive due to rodent/varmint infestation. Tile contractor
was on site completing Master Bathroom tile work and kitchen backsplash. November 23, 2015 Tile contractor had
completed his scope of work. Painting
was ready to begin Oil Based enamel painting. Due to fumes painter was holding off on oil
based enamel paint until no other subs were on the job site. [redacted], the Painter, received a Text
from Mr. [redacted] stating the following:
HI [redacted], THE WHITE BLEND IS GREAT
FOR DOORS, CROWN, BASE BOARDS, CABINETS, ETC. THE LIGHT BROWN BLEND IS THE
RIGHT COLOR, BUT WOULD PREFER EGG SHELL FINISH IF POSSIBLE.
The above information was given
to painter from Mr. [redacted] to proceed with the finish painting color blends. The
Kitchen cabinets were the first cabinets painted on the week of November 24
thru November 28, 2015. Painter
proceeded to paint entire project with Mr. [redacted]’s approval of color blends per
text.
During the painting phase I
received an email NOV 28 from Mr. [redacted] stating that he could no longer afford
flooring. Mr. [redacted] and [redacted] had
meeting soon after email to discuss how the owner wanted [redacted] to finish the
remodeling project. Owner stated to [redacted]
to finish installing electrical devices and LED trims but no light fixture
installation which [redacted] would credit Installation labor to Mr. [redacted]. Also finish the following plumbing, painting,
glass doors, provide extra tile, hinges for existing cabinets, remove dumpster,
return trim to Fort Worth Sash for credit, and complete list emailed to [redacted]
by Mr. [redacted] proceeded to
finish all the above work. On December 15,
2015 [redacted] had completed the above work except for approximately three days
of painting work. On December 15, 2015
[redacted] asked Mr. [redacted], on site verbally, if he was satisfied with the above
finished work. Mr. [redacted] stated yes. I later received this text on 12-15-15 from
owner stating the following:
Tuesday 12-15-15 11:22 AM (From
MR. [redacted])
[redacted], DID [redacted] TELL YOU THE
ENAMIL COLORS ARE NOT
CORRECT? DISAPPOINTED TO SAY THE LEAST. LATER,[redacted]
On 12-15-15 approximately 2:00 pm
Mr. [redacted] came up to me and [redacted] on site. The Painting Contractor and
I begin to discuss with Mr. [redacted] his painting concerns. Mr. [redacted] would not
entertain my thoughts about his painting concerns. Mr. [redacted] painted the south
bedrooms of this project with his latex enamel paint. [redacted] painted his work with oil based
enamel paint. I stated to owner that both his latex enamel and Brigandi’s oil
based enamel paint had the same color codes on them. Both latex and oil based enamel paints were
mixed by Lowes Store. Both Mr. [redacted] and
Brigandi painting purchased the paint separately. Mr. [redacted] would not let [redacted] explain any
information about painting concerns. Mr.
[redacted] asked [redacted] to leave property. Mr.
[redacted] said “[redacted] You are not welcomed on my property any more”. [redacted] got
in his vehicle and left the property appropriately. Painting contractor stayed on the job and finished
his work up till [redacted] received punch list on 12-20-15. Painting contractor text [redacted] Friday
12-18-2015 said that he completed work. Painting
contractor said the owner was satisfied with his work. Painting Contractor said Mr. [redacted] gave Him a
check for an additional $1000.00 over the original painting bid at job
completion.
On 12-20-15 [redacted] received
First of three punch list s from Mr. [redacted] sent return email to Mr. [redacted] asking
to send a combined punch list. A
combined punch list was emailed to [redacted] by Mr. [redacted] on 12-21-2015. [redacted] completed all items on punch list by
12-24-15 except the following: Scratch on Tub, [redacted] is aware and
stated they will repair scratch, lose Window lock, [redacted] is aware and
will schedule repair, lines marked color problems that need to be corrected.
The painting issues are the only matters left unresolved. The color used for
the kitchen cabinets and trim do not appear satisfactory to Mr. [redacted]. The
color in the kitchen was meant to match the paint he had used for other rooms. However, he used latex and the paint
contractor had to use oil based enamel for the wood cabinets and trim. I do not
believe the colors can be matched more closely.
As noted above, Mr. [redacted] approved the color used in the kitchen and appeared
satisfied with it until his text to me.
I do not believe the complaint of Mr. [redacted] is justified. Again, all matters but the paint color have
been or are in the process of completion.
Mr. [redacted] does owe $4,684.46 on the balance of the project. The color for
painting was pre-approved and repainting would come at a significant cost and
would not likely achieve the closer match that he is seeking.
Mark Reuter Remodeling Inc.
[redacted]
[A default letter is provided here which indicates your acceptance of Arbitration. If you wish, you may update it before sending it.]
Revdex.com:
I would like to accept the offer made by the Revdex.com of Arbitration. At contract signing, I gave [redacted] my word I would arbitrate any disputes.
Complaint ID: [redacted]
Regards,
[redacted]
Revdex.com:
Paint issues not resolved The enamel paint does not match the specified colors that were on the walls and trim at the job site The brown enamel paint used on the wall in one room does not even match the brown latex paint color that was sprayed on the ceiling in the same room A large blank of two inch wide poplar was prepared with the correct paint for the expressed use of Mark Reuter Remodeling and *** *** *** *** *** *** admitted they did not color match the paint Also, *** *** *** could not produce the paint stir stick that had samples of the wall and trim paint I looked over before any paint was placed on the wall In addition, *** *** *** thinned all of the Valspar Ultra enamel paint, against label direction, and after I looked at the samplesThinning not only changes paint color, it degrades the paint and voids my warranty against future paint failure Please read an email from *** ***n: "I am sending a follow up email per your request regarding the issue you've had
with the Ultra Alkyd Enamel productWe do not recommend thinning the
product as it voids the warranty and can cause issues with the product not
holding up or adhering properly when appliedIn regards to the color matching
issue, your best bet would be to bring a sample of the color to Lowe's and have
them scan it in the color match computerIf you can brush out the color on a
small card that would be idealIf you have any other issues with our product,
please do not hesitate to contact me Best regards, *** *** *** *** So, now all the enamel paint in the house is degraded, has no warranty and is the wrong color As to the $1,payment I made directly to *** *** ***, with Mark Reuter Remodeling's approval, *** *** *** stated they could not make payroll for the men working on the project for that week and Mark Reuter Remodeling would not advance them any more progress money I paid this money directly to *** *** *** because the workers on the project were working very hard and deserved to be paid their wages and *** *** ***, due to overall poor management of the project, completed several out of scope items at the job site that were worthwhile *** *** *** thanked me for the payment and said it had been years since they had a payroll problem Once again, the issue is not the hard work of the workers, it is incorrect colors, degraded enamel paint and loss of warranty.Schedule damages continue to grow Framing was completed 7/1/and the contract as written by Mark Reuter Remodeling, calls for substantial completion days after that point I agree that the plumbing issues delayed the project, and requested Mark Reuter Remodeling to complete the slab leak repairs Mark Reuter Remodeling's plumbing contractor, *** ***, did not have the equipment and expertise to complete the repairs I used the company the *** *** recommends Mark Reuter Remodeling stated it was a six -week delay, so that is days, I agree with that number So, it is now days past framing completeGiven days allowed in the contract and days for slab leak detection and repair the contract is days over due, and I still have finish carpentry, many fixtures and flooring to complete on my own.As to final payments The contract with Mark Reuter Remodeling states final payment is due upon completion of the project I have not been provided the final invoices as required in the contract and the contracted work is not complete.As to Mark Reuter Remodeling's assertion they were told to leave the job site and not return is true Mark Reuter Remodeling was asserting that code matching from one type of base paint to another typ of base paint is appropriate I did listen to that assertion and Mark Reuter Remodeling is simply incorrectComputer color matching is the accepted and professional way to match colors In addition, *** *** entered my workshop, without my knowledge or permission, and removed a can of my paint that I was using to complete my portion of the project I had to ask *** *** if he removed the paint and when he admitted he took the paint I had to ask *** *** to return to his vehicle, get my paint, and return the paint to me That is when I told *** *** to leave the job site and not return.Repainting the enamel with properly color matched and properly prepared paint that has a valid warranty is still requiredSchedule damages are continuing to grow Mediation, as contractually required, appears to be the only solution given the last stated position of Mark Reuter Remodeling
January 14, 2015
In response to: [redacted]
We stand by our original letter to Revdex.com in regards to customers
paint concerns.
We can offer the following:
Customer may use job proceeds in the amount of $4684.46,
owed to contractor, as needed to have items on punch list repainted by other
contractor.
Items on punch list, dated 12-22-15, to repaint:
-Kitchen Pantry trim color
-Kitchen Cabinets
-Dining Room trim color
-Living Room wall enamel color.
The above offer requires a “Hold Harmless Agreement”
pertaining to painting concerns.
Thank you
Mark Reuter Remodeling Inc.
[redacted]
TO: Revdex.com Fort Worth,...
Texas �...⇄ /> 12-28-2015
Complaint ID: [redacted]
The [redacted] project started June 1,
2015 and continued until August 31, 2015.
At this time Mr. [redacted] got concerned
about slab movement. Mr. [redacted] hired a
sewer leak detection company to check existing plumbing. Three leaks were found in existing house
waste lines. Mr. [redacted] hired his own
plumber to make the repairs. Mark Reuter
Remodeling Co Inc. had completed the construction phase of this project. At the time of sewer leak detection [redacted]
had the following tasks underway: Master
Bathroom tiling had begun, all finish trim work and cabinetry and Interior
drywall was completed. Interior painting
contractor was ready to begin, but due to the nature of slab leak repairs/demolition,
a lot of dust, construction was put on hold in full agreement with owner.
[redacted] discontinued work on
August 31, 2015 at direction of Mr. [redacted] until slab leaks were repaired. The slab leak repairs continued thru early
October. Plumbing lines installed by MMR
INC plumbing contractors were found in good working order per leak detection co
hired by Mr.[redacted]. Mr.
[redacted] reported to [redacted] October 5, 2015 that eventual 13 waste line repairs
were complete.
Mr. [redacted] and [redacted] had job
site meeting on week of October 5, 2105 to discuss resuming the remolding
project. Mr. [redacted] expressed to [redacted]
that he would like us to resume the project as soon as possible, but realized
that [redacted] would have to reschedule sub-contractors in order to begin work
again. Mr. [redacted] expressed that he was
aware that subs were busy on other projects because of the 13 slab leaks delay.
[redacted] resumed work on October
11, 2015. At this time the Granite Top
was installed. Painting was next to start, but the painting
contractor was finishing projects he had started at the present time. Painting prep work started on November 1,
2015. Mr. [redacted]’s home had been vacant
for at least three years. Painting
preparation was extensive due to rodent/varmint infestation. Tile contractor
was on site completing Master Bathroom tile work and kitchen backsplash. November 23, 2015 Tile contractor had
completed his scope of work. Painting
was ready to begin Oil Based enamel painting. Due to fumes painter was holding off on oil
based enamel paint until no other subs were on the job site. [redacted], the Painter, received a Text
from Mr. [redacted] stating the following:
HI [redacted], THE WHITE BLEND IS GREAT
FOR DOORS, CROWN, BASE BOARDS, CABINETS, ETC. THE LIGHT BROWN BLEND IS THE
RIGHT COLOR, BUT WOULD PREFER EGG SHELL FINISH IF POSSIBLE.
The above information was given
to painter from Mr. [redacted] to proceed with the finish painting color blends. The
Kitchen cabinets were the first cabinets painted on the week of November 24
thru November 28, 2015. Painter
proceeded to paint entire project with Mr. [redacted]’s approval of color blends per
text.
During the painting phase I
received an email NOV 28 from Mr. [redacted] stating that he could no longer afford
flooring. Mr. [redacted] and [redacted] had
meeting soon after email to discuss how the owner wanted [redacted] to finish the
remodeling project. Owner stated to [redacted]
to finish installing electrical devices and LED trims but no light fixture
installation which [redacted] would credit Installation labor to Mr. [redacted]. Also finish the following plumbing, painting,
glass doors, provide extra tile, hinges for existing cabinets, remove dumpster,
return trim to Fort Worth Sash for credit, and complete list emailed to [redacted]
by Mr. [redacted] proceeded to
finish all the above work. On December 15,
2015 [redacted] had completed the above work except for approximately three days
of painting work. On December 15, 2015
[redacted] asked Mr. [redacted], on site verbally, if he was satisfied with the above
finished work. Mr. [redacted] stated yes. I later received this text on 12-15-15 from
owner stating the following:
Tuesday 12-15-15 11:22 AM (From
MR. [redacted])
[redacted], DID [redacted] TELL YOU THE
ENAMIL COLORS ARE NOT
CORRECT? DISAPPOINTED TO SAY THE LEAST. LATER,[redacted]
On 12-15-15 approximately 2:00 pm
Mr. [redacted] came up to me and [redacted] on site. The Painting Contractor and
I begin to discuss with Mr. [redacted] his painting concerns. Mr. [redacted] would not
entertain my thoughts about his painting concerns. Mr. [redacted] painted the south
bedrooms of this project with his latex enamel paint. [redacted] painted his work with oil based
enamel paint. I stated to owner that both his latex enamel and Brigandi’s oil
based enamel paint had the same color codes on them. Both latex and oil based enamel paints were
mixed by Lowes Store. Both Mr. [redacted] and
Brigandi painting purchased the paint separately. Mr. [redacted] would not let [redacted] explain any
information about painting concerns. Mr.
[redacted] asked [redacted] to leave property. Mr.
[redacted] said “[redacted] You are not welcomed on my property any more”. [redacted] got
in his vehicle and left the property appropriately. Painting contractor stayed on the job and finished
his work up till [redacted] received punch list on 12-20-15. Painting contractor text [redacted] Friday
12-18-2015 said that he completed work. Painting
contractor said the owner was satisfied with his work. Painting Contractor said Mr. [redacted] gave Him a
check for an additional $1000.00 over the original painting bid at job
completion.
On 12-20-15 [redacted] received
First of three punch list s from Mr. [redacted] sent return email to Mr. [redacted] asking
to send a combined punch list. A
combined punch list was emailed to [redacted] by Mr. [redacted] on 12-21-2015. [redacted] completed all items on punch list by
12-24-15 except the following: Scratch on Tub, [redacted] is aware and
stated they will repair scratch, lose Window lock, [redacted] is aware and
will schedule repair, lines marked color problems that need to be corrected.
The painting issues are the only matters left unresolved. The color used for
the kitchen cabinets and trim do not appear satisfactory to Mr. [redacted]. The
color in the kitchen was meant to match the paint he had used for other rooms. However, he used latex and the paint
contractor had to use oil based enamel for the wood cabinets and trim. I do not
believe the colors can be matched more closely.
As noted above, Mr. [redacted] approved the color used in the kitchen and appeared
satisfied with it until his text to me.
I do not believe the complaint of Mr. [redacted] is justified. Again, all matters but the paint color have
been or are in the process of completion.
Mr. [redacted] does owe $4,684.46 on the balance of the project. The color for
painting was pre-approved and repainting would come at a significant cost and
would not likely achieve the closer match that he is seeking.
Mark Reuter Remodeling Inc.
[redacted]
[A default letter is provided here which indicates your acceptance of Arbitration. If you wish, you may update it before sending it.]
Revdex.com:
I would like to accept the offer made by the Revdex.com of Arbitration. At contract signing, I gave [redacted] my word I would arbitrate any disputes.
Complaint ID: [redacted]
Regards,
[redacted]