Mark Spencer Hotel, The

Ms*** originally booked her reservation through ***, which is a prepaid online booking site for consumers. Since this was prepaid through ***, we would not have a copy of a receipt for her with room and tax charges. Regarding the $authorization on her credit card, this is
standard hotel practice and was just an "authorization" - not a charge. Since she booked through an online agency, we had no credit card information on her with which to charge any incidental fees incurred at the hoel. We only authorize $and it is never a charge unless the guest purchases something at the hotel and wants to bill their room
My Assiatnt General Manager reached out to her as I was unavailable and tried to explain this authorization to her but was unsuccessful. We would never refuse to allow someone to check in with a prepaid reservation. It may have been a matter of principle for this guest, not wanting to provide a credit card, thinking it was a charge and not just an authorization
A receipt was provided to her at check out showing her card was not chaged the $and authorization was released at that time

Complaint: ***I am rejecting this response because (1) the person who responded to the complaint boldly liedNo one reached out to meI left my information and no one connected with me despite the fact that I stayed there for almost a weekSecondly, I asked for the policy and it is not on the website, another amount is there instead and the clerk who checked me in did threaten to deny me my accommodation so that needs to be checked intoI am demanding an authentic apology at this timeThese lies have me incensed and I will post comments for other hotel guests to see this is not the place for them. Sincerely,*** ***