Mark Thode Photography & Design

RE: In response to [redacted] *** Mr [redacted] 's complaint is completely baseless and full of untruths We have attached a copy of the email exchanges with this customerWhen the customer did not receive the price he wanted he immediately resorted to threats The customer has no basis to make a complaint to the Revdex.com or any other entity for that matter The customer has never conducted business with Blueline Auto Group in any capacity The customer has never exchanged any form of payment in any way to Blueline Auto Group for any service or product, and therefore has no damages We assume that’s why he has listed his desired settlement with the Revdex.com as “apology.” Blueline Auto Group has never entered into any form of binding contract with this customer If the customer has a binding contract that we are not aware of, we would ask that he submit it to the Revdex.com immediately If the customer has any document for that matter that supports his claim, we ask that he submit it to the Revdex.com immediatelyBlueline Auto Group has determined that this customer is not worth doing business with at any price, and we wisely reserve that right

No one lied to this customer In-fact, we put it in writing, and had the customer initial and sign itEvery customer is given the option to purchase an extended warranty and we have a copy of the document stating that in writing with this customers signature on it On that document with the customers signature it states the following:"A service contract is available at an extra charge on this vehicle Ask for details as to the coverage, deductible, price, and exclusions." We put everything in writing We have the customers signature agreeing to a day/ mile warranty

The customer is correct in stating that in our signed policy we charge $for an extra key and $for programming If the customer would like to pay this amount that was disclosed to him, and signed by him, prior to the sale we will get an extra remote and key for him All vehicles are sold in the cosmetic condition that they are in at the time of the sale The customer inspected the vehicle before signing any paperwork and after looking at the pre-owned vehicle himself, he purchased the vehicle from us In addition to the customer inspecting the vehicle prior to the sale, he also sent over his own mechanic to inspect the vehicle several days before he made his trip out to the dealership from New Mexico After his mechanic inspected the vehicle and relayed his opinion of the vehicle to Mr***, the customer then made the trip out from New Mexico to complete the purchase We are sorry this customer is not happy, as we want each and every customer to be satisfied with their purchase To better serve our customers we put everything in writing and have the customer sign each page of our policy (See attached signed page doc, Return and Dispute policy) The customer traded in a Nissan Pathfinder and only provided us with one key to his vehicle as wellAs to the customers comment, "I am astonished that they have a good Revdex.com rating." Since the inception of this corporation we have sold over 5,cars and we have a total of complaints That means 99.94% of our customer are happy Respectfully, Blueline Auto Group, Inc

The
customer was never told his offer was fair and to come to the dealership.
If his offer was fair, why did the customer state in his latest response to the
Revdex.com the following:"I was told that my offer was fair and to
immediately come down to purchase the car at my offer price. It wasn't
until after that I tried to increase my offer which I could not financially
do."Why
would the customer increase his offer if we had already agreed to a
figure? Why in the previous attached emails was there no mention of us
not honoring a price? You
can clearly see from the emails that the customer was the one that changed his
offer. The customer is entitled to change his offer, just as we are
entitled to not accept it.In-fact,
the customer never made mention of driving to the dealership to purchase a
vehicle prior to the dealerships response to him lowering his offer (See
attached emails), because he had already told us that his transaction costs
were too great to make a withdrawal from his 401K. The Revdex.com can clearly
see the customer is hopelessly grabbing at straws because he is upset and feels
ashamed that he was not able to honor his word and his offer to the
manager. (See previous emails submitted to the Revdex.com and the dealerships
response about the customers changing offers).We
reserve the right not to do business with this customer in any capacity.
The customer has still not provided any proof of any of his claims to the Revdex.com
as of the date of this email. The customer states, "He seems to think he is above the law with his sales
tactics" when referring to Blueline Auto Group, Inc. The only thing
Blueline Auto Group is guilty of is not discounting our vehicles advertised
price by $4,like the customers wanted so that he could afford it.We would ask the customer which
law we have broken, and to provide some type of evidence to support his
unsubstantiated claims to the Revdex.com immediately. As you can
clearly see from the customer’s previous attached email threats, he
has a fundamental misunderstanding of both applicable litigation in the State
of Arizona, the role of ADOT, the Revdex.com, and the State Attorney General’s
Office. This customer has no valid claims
as of the date of this email, and has not submitted one piece of evidence to
support any of his claims to the Revdex.com or any other entity.Respectfully,Blueline Auto Group, Inc

We are sorry the customer is unhappy. However, unless the request of the customer is agreed to by management prior to the sale, we do not buy extra things for customers, including but not limited to extra keys, window tint, wheels, new stereo's, etc. If there is a mechanical issue that falls under Arizona Implied warranties, then we are happy to oblige according to Arizona 44-1267. Extra remotes, keys, and scratches on pre-owned vehicles does not apply to 44-

The companies "form letter" style response was to be expectedAnother confirmation of failed customer service proceduresSimply put, I was requesting assistance in obtaining a key that they failed to assist withThey failed to communicate, ignoring me completelyIf this is the definition of "positive customer service" I would really hate to see negative customer service. I must also note that the company FAILED and REFUSED to allow my mechanic to drive the vehicleMy mechanic also never visually inspected a key, neither did I as the key was already in the ignition prior to my arrivalSomething like a key can be overlooked during an initial purchase, a honest up front company should disclose this information up front, and once acknowledging that they failed to do so, work with the customer to make it rightThat would be the definition of positive customer service

The business owner is not being truthful and there were many calls between sales and myself that are not attached by the ownerMatt was also not on site when I took hours out of my day to drive and look at the vehicle in questionIt was not until I called them out on their business dealings with consumers that he took this stanceHe seems to think he is above the law with his sales tactics which I have escalated to ADOT, State Attorney General and the CFPB as well as consumer affairsI was attacked, misled, and at the receiving end of insultsI was told that my offer was fair and to immediately come down to purchase the car at my offer priceIt wasn't until after that I tried to increase my offer which I could not financially doThis dealer seen that we became very interested in the vehicle then purposely increased the priceThis is common within the industry from what I have heard and a the first time I was on the receiving end

We want each and every customer we sell a vehicle to be happy. Unfortunately, when dealing with automobiles things do break unexpectedly and all vehicles are subject to needing future repairs. There are items on vehicles that go out just like a light bulb goes out in your home, without
any previous warning signs. We give every vehicle a day/ mile warranty for major mechanical items at no charge to the customer and each and every vehicle we sell goes through an independent ASE certified mechanics inspection. In addition to that, we offer extended service plans to customers whom do not want to be responsible for future repairs that a used vehicle may need. This particular customer declined the extended service contract and elected to be responsible for all future repairs. We cannot give extended warranties away for free, nor does any used vehicle dealer. Many customers elect to be responsible for their own repairs and then when the repairs present themselves they wish they would have purchased the service contract. Unfortunately, just as if you don't elect to purchase car insurance, you can't run out and buy an insurance policy after you've wrecked the vehicle. We have offered to repair the vehicle for the customer at our discounted labor rates. We sincerely apologize for any and all inconveniences this customer has experienced and we encourage each and every customer to purchase an extended service contract to avoid these situations. Thank you

Mr*** purchased a Chevrolet Tahoe, a year old vehicle with 213,miles, for $3,950.00 on July 6th, from us. The vehicle was sold to this customer and the customer was made very aware of this. Please see attached docs with customers signature that
states the following:"AS-IS- NO WARRANTY, YOU WILL PAY ALL COSTS FOR ANY REPAIRS. The dealer assumes no responsibility for any repairs regardless of any oral statements about the vehicle. (See attached docs with customers signature right next to this statement on the Buyers Guide.)At an additional effort at transparency with customer in regards to this transaction see attached doc :"We Owe" where customer signed and initialed in two separate spots and agreed to the following statements:ORAL PRESENTATIONS CAN CAUSE CONFUSION. THEREFORE, NOTHING WILL BE DONE TO THIS VEHICLE EXCEPT WHAT IS IN WRITING ON THIS FORM AND AGREED TO AND SIGNED BY THE CUSTOMER AND MANAGEMENT.That "We owe" Form states the following: "Nothing promised, Nothing owed." (See attached docs with customers signature and initials)Respectfully,Matthew K***Chief Operating Officer

I was not given an option to buy any warranty coverage if I was I would have so that statement is a complete lie. Why would I deny a warranty that would save me time and money from such things happening? it makes no sense. I never denied anything of the sort but was told that and I quote "lets see if adding warranty would be something that is allowed toward the overall purchase price". I asked about the warranty of 90 days/4,500 miles about that the so called company puts in every description on their website but was told that I could check with Kia to see if the original warranty was still intact. But I was NOT given that option. Next time for future reference since they lie so much, I will record every conversation that I have from these lying conniving car dealing salesmen.  They sold me a LEMON and everyone says so. I will get my lawyer, previous customers and every channel of the news involved.

The customer is correct in stating that in our signed policy we charge $200 for an extra key and $100 for programming.  If the customer would like to pay this amount that was disclosed to him, and signed by him, prior to the sale we will get an extra remote and key for him.  All...

vehicles are sold in the cosmetic condition that they are in at the time of the sale.  The customer inspected the vehicle before signing any paperwork and after looking at the pre-owned vehicle himself, he purchased the vehicle from us.  In addition to the customer inspecting the vehicle prior to the sale, he also sent over his own mechanic to inspect the vehicle several days before he made his trip out to the dealership from New Mexico.  After his mechanic inspected the vehicle and relayed his opinion of the vehicle to Mr. [redacted], the customer then made the trip out from New Mexico to complete the purchase.  We are sorry this customer is not happy, as we want each and every customer to be satisfied with their purchase.  To better serve our customers we put everything in writing and have the customer sign each page of our policy.  (See attached signed 4 page doc, Return and Dispute policy).  The customer traded in a 2015 Nissan Pathfinder and only provided us with one key to his vehicle as well. As to the customers comment, "I am astonished that they have a good Revdex.com rating."  Since the inception of this corporation we have sold over 5,000 cars and we have a total of 3 complaints.  That means 99.94% of our customer are happy.   Respectfully, Blueline Auto Group, Inc.

No one lied to this customer.  In-fact, we put it in writing, and had the customer initial and sign it. Every customer is given the option to purchase an extended warranty and we have a copy of the document stating that in writing with this customers signature on it.    On that document with the customers signature it states the following:"A service contract is available at an extra charge on this vehicle.  Ask for details as to the coverage, deductible, price, and exclusions."    We put everything in writing.  We have the customers signature agreeing to a 15 day/ 500 mile warranty.

I understand the documents signed are binding. But as stated I reside in NM. And totally believed the their sales pitch but for them to outright lie to me about the vehicle. Is just wrong and is bad business practices. Thank you for your time. And I will deal with it...

RE: In response to [redacted] [redacted].   Mr. [redacted]'s complaint is completely baseless and full of untruths.  We have attached a copy of the email exchanges with this customer. When the customer did not receive the price he wanted he immediately...

resorted to threats.  The customer has no basis to make a complaint to the Revdex.com or any other entity for that matter.  The customer has never conducted business with Blueline Auto Group in any capacity.  The customer has never exchanged any form of payment in any way to Blueline Auto Group for any service or product, and therefore has no damages.  We assume that’s why he has listed his desired settlement with the Revdex.com as “apology.”  Blueline Auto Group has never entered into any form of binding contract with this customer.  If the customer has a binding contract that we are not aware of, we would ask that he submit it to the Revdex.com immediately.  If the customer has any document for that matter that supports his claim, we ask that he submit it to the Revdex.com immediately. Blueline Auto Group has determined that this customer is not worth doing business with at any price, and we wisely reserve that right.

The customer needs to consider the fact that the vehicle was sold for less then $4000 and was 21 years old with over 200k miles.  This was not a new car or anywhere near it.  It was not represented to have no mechanical issues.