Complaint: [redacted] I am rejecting this response because: The customer service was absolutely horrid, the staff helped other parties a great deal more than they helped me, and the owner will not take responsibility because she was not there to see what happened I have several witnesses that can say just exactly how unprofessional the staff isAlso, the minutes you allowed me to stay, which you normally charge for, should be given without throwing it into your customers face because of the terrible experience and inconvenience your staff placed upon us for not helping in a timely manner They were too busy helping everyone else We loaded our own wagon (which comes with the service fees, and we unloaded our wagon All they did was put things on the table sloppy I did everything I enjoyed absolutely no time with my family This was not a good experience Also, customer service is everything, shame on the owner for fighting with me when in all reality she has no clue because like I mentioned earlier she wasn't there to see the mess Nor did she answer her phone until the party ended This was a sad excuse of a party and way too much money to have received almost nothing Regards, [redacted]
Complaint: [redacted]
I am rejecting this response because:
The customer service was absolutely horrid, the staff helped other parties a great deal more than they helped me, and the owner will not take responsibility because she was not there to see what happened. I have several witnesses that can say just exactly how unprofessional the staff is.
Also, the 30 minutes you allowed me to stay, which you normally charge for, should be given without throwing it into your customers face because of the terrible experience and inconvenience your staff placed upon us for not helping in a timely manner. They were too busy helping everyone else. We loaded our own wagon (which comes with the service fees, and we unloaded our wagon. All they did was put things on the table sloppy. I did everything. I enjoyed absolutely no time with my family. This was not a good experience. Also, customer service is everything, shame on the owner for fighting with me when in all reality she has no clue because like I mentioned earlier she wasn't there to see the mess. Nor did she answer her phone until the party ended. This was a sad excuse of a party and way too much money to have received almost nothing.
Regards,
[redacted]
Complaint: [redacted] I am rejecting this response because: The customer service was absolutely horrid, the staff helped other parties a great deal more than they helped me, and the owner will not take responsibility because she was not there to see what happened I have several witnesses that can say just exactly how unprofessional the staff isAlso, the minutes you allowed me to stay, which you normally charge for, should be given without throwing it into your customers face because of the terrible experience and inconvenience your staff placed upon us for not helping in a timely manner They were too busy helping everyone else We loaded our own wagon (which comes with the service fees, and we unloaded our wagon All they did was put things on the table sloppy I did everything I enjoyed absolutely no time with my family This was not a good experience Also, customer service is everything, shame on the owner for fighting with me when in all reality she has no clue because like I mentioned earlier she wasn't there to see the mess Nor did she answer her phone until the party ended This was a sad excuse of a party and way too much money to have received almost nothing Regards, [redacted]
Complaint: [redacted]
I am rejecting this response because:
The customer service was absolutely horrid, the staff helped other parties a great deal more than they helped me, and the owner will not take responsibility because she was not there to see what happened. I have several witnesses that can say just exactly how unprofessional the staff is.
Also, the 30 minutes you allowed me to stay, which you normally charge for, should be given without throwing it into your customers face because of the terrible experience and inconvenience your staff placed upon us for not helping in a timely manner. They were too busy helping everyone else. We loaded our own wagon (which comes with the service fees, and we unloaded our wagon. All they did was put things on the table sloppy. I did everything. I enjoyed absolutely no time with my family. This was not a good experience. Also, customer service is everything, shame on the owner for fighting with me when in all reality she has no clue because like I mentioned earlier she wasn't there to see the mess. Nor did she answer her phone until the party ended. This was a sad excuse of a party and way too much money to have received almost nothing.
Regards,
[redacted]