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Mark Wahlberg Buick GMC

3895 W Broad St, Columbus, Ohio, United States, 43228-1444

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Reviews Used Car Dealers, Auto Services, New Car Dealers Mark Wahlberg Buick GMC

Mark Wahlberg Buick GMC Reviews (%countItem)

On Saturday April 18,2020 we went into Haydocy Automotive to look at a vehicle, ***, they had listed for sale for my 16 year old daughters first car. When we arrived we met with the salesperson, she was very nice and informative. She advised us that the SUV had passed a 25 point inspection and there were no issues. Trusting that the company was reputable and stood behind their product we purchased the vehicle cash price. Since my daughter doesnt have her license just yet we took the car home and parked it in the garage. During the week we had been in contact with the salesperson because we had planned on buying a truck from this company as well. The paper work was almost completed and we were going to go in on Saturday to pick up the truck. On Friday April 24, 2020, we decided to take the car out for a drive. Once we entered the car and started it, the steering wheel would not move. My husband pulled the car out and the wheel was completely locked up. I contacted our salesperson and advised her of the problem and asked if they would be willing to look into the problem and repair the vehicle since it had only been days since the purchase. She stated that the company does a car fax on each vehicle and that the company doesnt do any "sheisty transactions" (her words) She stated that she could speak with her ***, Dan L, in the morning and see if he would be willing to help. At 9:30am on Saturday April 25, I spoke with Mr. L, he was very rude and very unprofessional. He advised me that when we purchased "As Is" thats what you get. He did say that the only way that he would fix the car would be if I would come in and purchase the new truck, a this for that type of deal. I would never buy another vehicle from this company; 1) Obviously integrity means nothing to this company 2) The manager is the most unprofessional & rud, Ive ever came into contact with and the customers are nothing to this company. 3) They do not stand behind what they sale, knowing that this vehicle was going to a 16 year old girl and if the wheel had locked up during her drive it could have cost lives.

Mark Wahlberg Buick GMC Response • May 18, 2020

did purchase a *** from Haydocy Automotive on April 18,2020 The purchase price of the vehicle (including tax and title) was $4,100.00 (Exhibit 1) The vehicle was sold "AS IS-No Dealer Warranty" - *** signed the Buyers Guide with the “AS IS” disclaimer (Exhibit #2) Though the vehicle has no warranty from Haydocy Automotive, as a goodwill gesture Haydocy Automotive would be willing to repair the vehicle potential service issues and split the cost of repair up to $500.00 Sincerely Dan L Sales Manager

Customer Response • May 18, 2020

I reviewed the response made by the business in reference to complaint ID, the repair has already been completed and the cost to replace the steering column was $2033 (receipt attached) through an authorized *** dealer. We will accept a cash settlement in the amount of $500 in check made out to ***.

Regards

On Febuary 22nd I went to Haydocy Buick GMC on west broad st to get myself a new car. When I got there I was showed a 2018 Malibu Lt an he said based off my income an credit that this was a choice. So I agreed falling in love with the car. All paper work signed an finalized befor I left the lot. 2 weeks later on March 6th I get a text feom the dealer saying I had to bring the car back because I was not approved for the car?? At this point im confused because they said evwrything was good to go befor I left the lot. So they said they had another car for me. So I check it out. An its doing a jerk the sales guy says thats just a motor mount annwe can have that fixed for you. So he puts it in for service an gave me a rental car for another week. When they called me a week later thwy stated the other car "equinox" was ready for me to pick up. I get there an deive it. Still doing the same thing. An I was told they wernt sure of the problem. So I just simply asked for my money back an my old car that I gave them.for a trade in. I also asked for proof that they took the Malibu back so I could get a full refund from Safeauto. For the insurance that I put on the malibu. An they refused. When I asked for my refund a guy named Dan L was in the equinox test driving it with me. When I stated I didnt want the car bwcause it waant fixed he slung off his seat belt hitting the back passenger window got out the car am slammed the door. When I called to speak with a manager I spoke to Mr Haydocy himself an he was very rude to me, I tryed telling him what had happened an his exact words to me. Dan has been here over 20 years an hes a great employee thats why we hired him. He didnt take the time to even talk to me about what happened. He was very rude himself. Anyhow im out of 200$ for insurance that I put on a vehical they said was mine an in reality was never mine. Safe auto wants proof they took the car back so I can get a refund. An Haydocy is avoiding that.

Mark Wahlberg Buick GMC Response • Apr 02, 2019

To whom it may concern,Ms *** had to brinig back the 2018 Malibu because her proof of income did not work with the bank and rather than give her trade in back that was not running correctly Haydocy got Ms *** approved on the Chev Equinox but she did not want it so Haydocy returned her down payment and let her return the car. Haydocy has very little to do with what a person pays to insure a vehicle while they are driving it or how to get a refund once it is returned.Haydocy would be glad to explain to Safe Auto when Ms *** returned the Chev Equinox if she could pass on the contact info to ***.Respectfully

I received a sales promotion fold out card from Haydocy showing a "scratch off" winning number with prizes adjacent to it. My number was (3) red 7's. When I took it to Haydocy I was told my prize number was on the back and I won a $5 gift card. False information.

Mark Wahlberg Buick GMC Response • Mar 15, 2019

To whom it may concern,

This is in response to a complaint filed by Mr. about the "scratch off" flyer that was mailed by Haydocy Buick Gmc .

The Game piece clearly states if " If you have a matching pair, you win! To claim your prize, match up your claim number to our prize board to see what you won. Please bring your game card and this flyer with you."

Haydocy is sorry that Mr *** did not read or understand the disclaimer on his flyer.

Haydocy did give out gift cards to everyone at a minimum and one lucky customer won the Flat screen TV during this Sale.

The claim numbers are clearly marked near the customers address under where it says "Claim Number" and the number is matched on our board at the dealership and the appropriate gifts are given.

Feel free to contact me with any further concerns or questions.

Danny L
Sales Mgr
Haydocy Buick GMC

Customer Response • Mar 22, 2019

Complaint: ***

I am rejecting this response because:

3/18/19

Mr. failed to address the issue that the "scratch off" had absolutly nothing to do with the prize. So why was it even on the flyer?

Regards

Earlier in the year I went to Haydocy Automotive to have an oil problem fixed (water was mixing with my oil). After leaving with my 1996 Firebird I discovered it wasn't fixed after I paid 3400. I called and was told to bring it back and they would fix it free of charge. After the second visit with the Firebird they said I couldn't have my car unless I payed $250 and the problem still wasn't fixed. So I payed out $3600 for them to not fix my car.

Mark Wahlberg Buick GMC Response • Nov 16, 2018

Customer was told vehicle would be checked for no charge for coolant in his oil. First repair, RO ***-attached, corrected overheat and coolant in crankcase due to failed intake manifold gasket. Manifold gaskets previously installed were wrong gasket. Upon inspection of vehicle the 2nd time in, was found water, not coolant was mixing with oil. Customer was called and estimate give clear out water and change oil 3 times. The Customer gave approval for repairs, RO ***--attached. A body shop estimate was given to repair the cowl area. Water is improperly draining down the cowl into the top of the manifold, Cowl seems the be misshaped.

Haydocy Automotive feels all repairs were done properly and will not reimburse customer for preformed repairs.

Cordially,

Don W

Service Manager

Customer Response • Nov 30, 2018

On my first visit to Haydocy I was told they fixed my car upon checking my oil afterword I saw the car was not fixed. I called Haydocy and they told me to bring the car into be fixed since I payed out $3600 for that reason. They then charged me for 3 oil changes and said the weather strip was mishapped and couldn't be fixed. I have a video recording of our conversation of the office conversation if this helps in any way. The car has since been fully repaired. I do understand they replaced parts...But I ask for those part to be change to fix water from mixing with my oil. So parts was changed for no reason and I was charged for it and my car wasn't fixed after I payed for it. It just doesn't seem fair to drop the car off twice and get charged twice and the car not be fixed...Then afterwards I get it fully repaired.

To Whom it may concern:
I have *** I talk to person @ *** ther was covered part by ***. I took (illegible) ship they told me the was not covered Buich said they wood fix for 276.62 not 62 (illegible) they said it was fix two after driving the light came back on dealership said I have to pay and 100.00 dollars more money. I want my money back from *** and dealership I told supervisor light came back on he told me I better warch what I say to hm.

Mark Wahlberg Buick GMC Response • Sep 26, 2018

Mr. brought his vehicle into our service department on 7/16/2018 for diagnosis of a Service engine soon light. Vehicle was scanned and diagnosed per General Morotrs flow repair chart. Codes P0236, P0237 and P1101 led to the replacement of the Turbocharger Boost Pressure Sensor. The repair was not covered under any factory warranty due to time and mileage. Mr. did have an extended warranty by a company called ***. *** was called and the repair was not covered under the extended policy. An estimate was given and accepted by the customer. Repairs were performed on the vehicle for the present and scanned codes. Mr. later picked up his vehicle, and returned to the dealership a short time later, complaining of a check engine light. the vehicle was quickly scanned by our Service Advisor. Vehicle showed a different code, not related to the 3 previous codes. Customer was informed he would have to pay another diagnostic fee to determine the cause of the new concern. He refused and the dealership refused to diagnose for free.

Cordially,

Don W

Service Manager

Customer Response • Oct 09, 2018

I paid for the diagnostic from Haydocy Automotive (see Invoice) and did not receive a copy for myself. I was recently informed that the diagnostic should have also commented whether additional problems were possible or probable. Of course, I was not provided with the information nor able to review diagnostic report to become aware myself.

I was told by Haydocy Automotive that the problem would be resolved from the service they performed.

I feel that the confidence I was provided from Haydocy was misleading. The turbo charger had to be replaced, which resolved the problem. It was an additional out of pocket expense that I incurred because Haydocy Automotive said that Car Shield wouldn't cover the repair(s), convinced me to cancel it, when actually all of the repairs would have been covered. Haydocy Automotive should have to refund to me all of the out-of-pocket expenses based upon their professional advice that was misleading and expensive.

Thank you for your assistance in this matter.

Respectfully

Mark Wahlberg Buick GMC Response • Oct 17, 2018

Mr. contends he did not receive a diagnostic. His invoice clearly shows what codes were pulled from the vehicle. As far as commenting on additional problems that could occur, the technicians are trained and the service department policy is to diagnose and repair on the pulled diagnostic trouble codes provided by the vehicle's computer and emission systems. There is no way to "spectulate" on what might occur in the future. The problem of the turbocharge boost pressure sensor was solved. No indication of turbocharger failure was present when the vehicle was diagnosed.
Mr. extended warranty coverage, Carshield, was called at the time of diagnosis, this was verified by me before our last rebuttle. The sensor repair was not covered under the extended contract. He is the one who later cancelled the policy.

Cordially,

Don W
Service Manger

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Address: 3895 W Broad St, Columbus, Ohio, United States, 43228-1444

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