Mark Wahlberg Chevrolet of Worthington

I purchased a car from Jack Maxton in January 18, 2020. While with the finance manager, Stacey E, I initially agreed to an additional service protection plan for $4495. The terms of the plan said I was able to cancel, and on February 11, 2020 I decided to do just that. I called Stacey and told him I wanted to cancel the protective plan, per the terms of the contract. He stated he would have it cancelled right away. I have been calling him from February 12, 2020 with no resolution. It is now June 15 and it's still not cancelled. Stacey dodged my calls from February through May. Now in June, he took my call finally on June 11, 2020 and said he'd have the plan cancelled, and he agreed to call me back that day to confirm. No call was received. I called on June 12 and left a message requesting a callback. I also provided my email address for him to send me written confirmation of the protective plan's cancellation. No callback was received that day either. I called today, June 15and left another detailed message, asking for a callback and an email. I called later in the afternoon today too, and left another message after the receptionist confirmed Stacey was in fact in the office today. I have been trying to no avail for over 4 months for Stacey to keep his word and cancel my protective plan. The terms of the plan allow cancellation, but Stacey refuses to help me. I have asked if someone else at the dealership can help me and I was told only Stacey can help.

I have been fraudulently listed on a contract as the buyer. These are terms I never agreed to, but just found out about a month ago due to credit reporting.

in June of 2017 I got in a car accident and had to get my radiator replaced. fast forward to Dec. 10, 2019, my car radiator leaked into my transmission and blew them both up. I have had my chevy car at Jack Maxton Chevrolet for over 9 weeks now and no progress has been made on the car repair. I was also in a rental car from Jack Maxton for 5 weeks before finally the dealership finally called to tell me I had to pay for the rental out of my own pocket after the dealership knew for weeks that id have to pay for it on my own. I have called about once every week since my car has been in the shop to try to help get the repair stated but all I get told is that Jack Maxton is caught in a grid lock. When I ask what is the holdup on the repair I get told that State Farm doesn't want to pay what maxton wants to fix the repair

We are writing to report Jack Maxton Chevrolet for violation of Consumer Sales Practices Act for which they owe us of $498.30.We are writing to report and request action against Jack Maxton Chevrolet at *** for violation of Consumer Sales Practices Act (1972) - ORC 1345.01, Our complaint deals specifically with the portion, as stated on your website: "Makes it illegal for sellers to misrepresent the nature of their business, products or services, the price of their goods or the terms of a transaction." On June 8, 2019, we leased a 2019 Traverse from Jack Maxton, and relinquished possession of a 2017 Traverse that we leased from them in February 2017. By June 8, we had already made the June payment on the 2017 Traverse. On that date, we also financed the payment on the 2019 Traverse, thus paying for two vehicles in the month of June, though only one was in our possession. By our reckoning, because Jack Maxton purchased our 2017 Traverse and entered it into the dealership's inventory, they were the beneficiary of our June 2019 payment and had possession of the vehicle, and therefore, owe us a refund for our payment of $498.30.In conversations with them, a representative of the dealership claimed that GM Financial mishandled the payment, and therefore the financier was responsible for any misappropriation. Here are the events that occurred, as we know them:June 3, 2019Payment for 2017 Chevrolet Traverse received by GM FinancialJune 8, 2019Leased 2019 Traverse; Jack Maxton Chevrolet took possession of 2017 TraverseJune 8, 2019Financed 2019 Traverse, first payment sent to GM Financial - financed into the lease June 28, 2019Lease "funded" by the bank, according to Jack Maxton Chevrolet representativeJune 28, 2019Jack Maxton plans to enter the vehicle into its own inventory and, therefore, requests payoff from GM Financial - amount provided was accurate as long as GM Financial received the final payoff by 7/5/2019July 5, 2019*** and *** request information from GM Financial. GM Financial claims lease is still an active account, assigned to the ***s. *** calls Jack Maxton.July 8, 2019After several phone calls in June and July, *** spoke with Scott C at Jack Maxton, who provided the information about 6/28 and 7/5 transactions. Mr. C claims that the dealership had to pay an additional late fee after the initial payoff, which "proves" that either GM Financial did not receive or properly credit our June payment (or we did not pay it). If we are owed money, he believes it is GM Financial's responsibilityAttached is information from our bank account that documents the June payment. Any payoff amount that Jack Maxton paid in June would have been less the amount of our June payment, thus making them the beneficiary of that payment. The late fee the dealership clams to have paid is more likely because the payment was sent or received late, possibly due to the July 4 holiday.Therefore, Jack Maxton Chevrolet reaped the benefit of our June payment on the 2017 Traverse. Because the dealership financed the 2019 Traverse, Jack Maxton Chevrolet is well aware that we also made the June payment on the 2019 Traverse. It should be clear to them that we paid two lease payments in June, and they also know that we only retained one of the vehicles for which we paid, because they had the 2017 Traverse in their possession.We are requesting action against Jack Maxton Chevrolet for deceptive business practices. Though it would obvious to any competent accountant that the dealership owes us $498.30 for the June payment, dealership staff went to great lengths to argue that it does not owe us for duplicate payment and either we did not make the payment as claimed or that GM Financial recorded it incorrectly.At the date of this letter, they have yet to send us Memorandum of Title for the 2019 Traverse, a practice that is out of compliance with any laws

I purchased a 2010 Chevy 3/4 ton, 4wd, crew cab, long bed with 115k miles on 11/20/17. The truck previously was a fleet or rental truck but appeared to be well maintained. Jack Maxton put a couple thousand dollars into the truck including some engine and exhaust work before advertising it for sale. I test drove the truck for the first time and it had a dead battery and had to be jumped on the dealership lot. After starting the test drive I found the cruise didnt work and the truck had a slight shake in the front end. I wasnt overly concerned with those two issues and thought I was pleased with the previous engine repairs they made. The appearance of the truck seemed to be in fairly good condition with the exception of a worn out arm rest and some dings and dents. The truck was washed and the interior was fully detailed. The price was higher than I wanted to pay but we came to a fair agreement and I purchased the truck. My loan amount was $15,337.43, including an extended warranty but not including the down payment I put down. I currently owe $13,684.52 as of 8/28/18.
Once purchased and papers signed, again the battery was dead. They did in fact replace the battery before taking it home. Within the first week I realized the truck was not serviced. It needed an oil change and the air filter was written 2011. I would assume a dealership of this caliber would have serviced the truck before putting it up for sale. I obviously drive the truck and dont sit in the back seat but my children realized the right rear door doesnt open from the inside. This is the beginning of the problems.
Within the first 2 weeks of ownership the truck began to have electrical issues. The radio would quit, the dash lights would flicker and eventually the truck actually died and shut off. This problem has been experienced since the second week of ownership and still continues today. The truck has shut off electrically dozens of times. I have been stranded hours away from home multiple times and have missed weeks of work from its unreliability. Within 2 months of ownership the truck acquired a driveline/ bearing noise upon letting off of the throttle. I had Jack Maxton look into these issues and after multiple dealership visits they came up with some crazy story to replace the positive battery cable and the driveline noise I hear is because the rear tires are of different tread depths and replaced all 4 tires. Needless to say, I still have the electrical issue and still have the driveline noise. Within the same time period of 2 months the interior trim began to fall apart. Door panels sticking, trim pieces falling off, door seals broken and not sealing. I bought an extended warranty and had the dealership look into my complaints multiple times without resolve. I waited until the summer of 2018 with more issues I wanted fixed before the warranty expired such as- ball joints, cv axle, tie rods, tailgate latches, broken parking brake cables, hvac mode door sticking in the hot position, the electrical issue fixed properly, the driveline noise fixed properly, the trim falling off, door seals, and the door panels sticking. The front end problems have worn out the front tires within about a month which indicates a pretty severe problem. Jack Maxton has had my truck a total of 5 times to diagnose and quote the issues. All visits were difficult and very time consuming. On return of one of the visits I left a casino late at night and had no headlights. I addressed the problem with them at another visit and was told the bulbs were burnt out. After diagnosing myself I found the entire headlight wiring harness MELTED, and both bulbs were fine. They didnt even look at the issue. Seems like theres still some kind of severe electrical issues that is unresolved. I have changed the oil 4 times since purchased, and each time the oil consumption has gotten worse. Currently the engine will use aprox 1qt/ 1000 miles, again addressed with the dealership with no resolve. With all this said, and after all the visits I have gotten 4 maybe 5 official and hand written quotes, all different on what warranty would cover and what I would be responsible for. They have changed drastically each time. The last official quote was the warranty will cover roughly $1000 and I am responsible for roughly $5000. This does NOT include the electrical issues, driveline noise or the excessive oil consumption. Potentially we are looking at MUCH more than $6000 in total repairs.

This truck was used, but clearly not sold as advertised. It is a complete lemon an unreliable. I am COMPLETELY upside down on the truck with the repairs needed not including the major ones not addressed. I have gotten quotes from multiple dealers to trade at $8500 in GOOD WORKING condition, and I owe $13,684.52 plus $6000 MINIMUM in repairs.
The service department is unqualified to perform proper service and the dealership as a whole is a sad company to do business with. Its unfortunate they sold me a lemon and do not stand behind the vehicle they sold me.

BUYER BEWARE!!!! I had the worse experience ever with Jack Maxton Chevrolet in Columbus on 161. She got a car two Friday’s ago supposedly inspected as safe car, by Saturday at two, while driving on the highway something snapped and fell off the car. All lights came on and I no longer had control of the car. To stop I had to run up on a a very low median. We called Them at the scene about what happened. They called back and got the car towed to them. Now, it gets really bad. They say because you caused damage to the car its on you and GAP insurance and warranty won’t cover it! So you have to run it through your insurance company.! So, we say if whatever broke hadn’t broken it would’ve been no accident. Show us the paperwork that says this car was certified! Of course, no paperwork ever shown! We then call the loan company to talk to them. Come to find out they never approved the loan and Jack Maxton knew!!! So, basically we’re responsible for a faulty piece of *** that lasted less than a day! They got her down payment and she has no car. Then they provided a loaner car and until I went in with my mom they were trying to run the cost of that through insurance too! The final straw was today when we find out our insurance paid the car off for the blue book value! Our insurance said they’re paying it because we’re covered but Jack Maxton is responsible for the mechanical issues that caused the accident! They also say the car was not checked and the parts under were all rusted! Because they sold me trash, got a full payout, got my down payment, and thought the slate was clear and still lying about the loan! , they got over scamming on a 23 year old, ran our insurance rates up with their trash car and acting like it’s okay what they’ve done. They promised a refund of the down payment yesterday which the conversation is recorded and today Ted F called saying they haven’t received the insurance check that was overnighted to them on Friday even though Joe said it was received. I now want my full down payment back and payment for two days of work missed by having to continually deal with all of their lies and taking off work to go to the lot to resolve the matter. I’m requesting $1200 back.

On 7/18/18 I spoke with a representive at Jack Maxton about a vehicle. I told her I had a pre-approval and if they could work with that I would be interested in purchasing. I stopped into the dealership on 7/19/18 around 10am spoke with a Mike F (sales specialist) I gave him my pre approval told him specifically I did not want my credit run anywhere else nor did I want it sent around the world he agreed. I departed told that I would recieve a call later that day. I had to reach out to them and was told by the sales person that finance guy would call me back and of course never did. This was a friday so at this point I was done. However to my surprise all weekend I started recieving credit alerts I told they sent me to 12 different lenders which was a real surprise considering the only request I had in the beginning was not to do that!!! I never consented to that in writting or verbally. This was a very dissappointing experience from a seasoned dealership such as this.

Also as a side note I have never written a Revdex.com complaint in my life just to be clear how frusterated I am with the situation.

The dealership refused to use my bank stating my credit union denied approval which is not true my bank now has the truck loan. Due to them not using my bank. When my credit union paid off the *** loan I was hit with early termination fees which I was never told about. They knew I was going to have my credit union immediately pay off this loan they said I had to do. Then I was promised the gap insurance back but when I was refunded it. It too had early termination fees. In all I lost over $2000! Then they sold me what they classified as a used truck but I was never told that. I paid new truck pricing. I received nothing big for buyers by a service loan truck. I asked on 4 different occasions about it being a service truck. I was told it’s the same and still has all the rebates as a new truck. When they sent the deal to my bank they made it look like it was thousands of dollars upside down but yet with *** they did not reflect any amount upside down. Not one dollar. That was because *** would not accept the loan if they had. So they were not fair in sending the deal over to my credit union. Now they will try to tell you they gave me $1500 for the fees but that is not true. I did not even know about the fees when they offered that to me. That was after I was upset for the finance manager being rude to my husband and to get me to sign the deal with *** bank. Not one mention I would be slapped with early termination fees. I was very clear I wanted to use my bank.