As said before it is not a rejection by us the dealerThe adjuster did speak with our tech but they do the evaluationWe would not turn away workThe customers insurance company turned it down not us.? Nothing we can do
This vehicle was sold to Mr [redacted] 8/2/The car fax showed no major damage at that timeThe customer returned 8/16/with a? slow crank no start concernThe customer paid half of the battery cost only.? No charge for labor or inspection.? The customer then? retuned 8/24/with a hard shift and slipping concernAll was inspected and not duplicatedCustomer was provided a free loaner and not charged for the inspection.? We have not? had the customer in the service department since 8/24/17.? ? Almost monthsI will consult with the sales manager to contact the customer.?
Our used car manager (Fred D***) researched this dealHe ran a new Car Fax today and the accident did show on this reportThe accident in question happened 7/10/two years before Bobby Layman Chevrolet owned the vehicleThe accident may not have been reported at the time we sold the
vehicleCar Fax does not always get reported to right awayThe customer has owned this vehicle for yearsFred has offered to take the vehicle in trade if the customer is interested in something else
We have offered to inspect this vehicle again to verify the concerns at no chargeWe will not pay someone else to do thisThe vehicle was sold as is but with the concerns the customer has pointed out we would like to verify and address the situation.Thank You
We apologize for any misunderstandingsWe've checked our records, and we did not find where we have pulled credit in the last thirty days on this customerHe is welcome to call me, and we can check it againI can be reached at 614-275-05**Thank you Fred D***, Used Car Manager
Per our conversation yesterday, June 20th 2018, I am enclosing the original signed documentation pertaining to a vehicle sale to *** ***, VIN: ***, dated August Two CarFax reports are attachedThe first is from the sale date of the vehicle, which shows no accidents reportedThe second was pulled yesterday, which again shows no accidents reportedAlso attached is the FTC window sticker, signed by the customer at the time of sale I appreciate your attention to this matterIf you need to contact me, feel free to reach me directly at: ###-###-#### Scott W*** Bobby Layman Chevrolet, Inc###-###-#### | www.LaymanChevy.com Attachments:
The vehicle is a and was sold as isNone of the repairs mentioned by the complaint were discussed prior to the saleOur used car manager has never spoke to the owner, only his sonOur use car manager spoke with our General Manager and he offered the customer $toward the repairs they feel
are neededThey declined
I am rejecting this response because:The repairs made were made due to safety issues found less than days after purchase and the staff at Bobby Layman did not address Instead, they chose to dodge phone calls and offer us $for what could have been more than $in repairsThe repairs were made by an ASE certified repair center.The dealership in question is responsible for evaluating safety related issues and make the needed repairs before any vehicle is presented for sale according to the state of Ohio law The AS IS language does not matter in this case We are out more than $for fundamental safety repairs that were not addressed by the dealership.We have photos and a video of all of our claims We will never purchase from this dealer again We expect to be reimbursed for our costs that are directly related to safety issues with this vehicle.Regards,
*** ***
Not all vehicles have incentive money from the manufacturerThe first vehicle chosen by the customer did have but the final choice did notThe sales man did not know until he looked up the second vehicleThe dealer sends request to the banks for creditThey inquire the credit reportsThe Sales
Manager will be calling the customer Thank You
[To assist us in bringing this matter to a
close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
Regards,
*** ***minutes agoSent from my iPhoneBegin forwarded message:…From: *** *** ***
*** *** *** *** ** *** ** ***
*** ***
*** *** ** ***HiI just received your mail. Nathan H*** the technician from Bobby Leyman who work on my car told to Jeffrey the insurance company adjuster that the transmission failure is not due to the fire and the adjuster had this argumentSince the car got fire on September the transmission started leaking the rack and pinion the pressure steering hose and the coolant lineThose leaks are the causes of the transmission failure.*** Transmissions technician said the coolant line damaged and the transmission leak are the cause.You call *** *** * for more info about transmission.The car went to two shops before Bobby Leyman and knew since the leak the transmission began bad.Thanks
As said before it is not a rejection by us the dealerThe adjuster did speak with our tech but they do the evaluationWe would not turn away workThe customers insurance company turned it down not us. Nothing we can do
*** *** ***
*** *** *** *** ***DearI received your mail.Can you tell me the definition on mechanical failure.If you would not cover a mechanical failure, why you tried to fix the car?Why you replaced the steering pressure hose?Why you replaced the rack and pinion and tie rode?Why you replaced the cooler line?Why Bobby Leyman told you couple of wires was burned and your adjuster declined the work to be done.I had the history of this car since I bought it November I never had problems with that car. The problems started when the car got fire on September 25, 2017.Have we can drive a car with burning wire.Please find a better way to solve my problem Thanks
The body shop did not damage the bumperIt was damaged from previous repair somewhere elseHis insurance company will not replace the bumperHis insurance company has inspected the vehicle and agreed we have completed all they approvedWe addressed all the concerns the customer has listedThe
customer was never charged for a rental
This vehicle was sold to Mr*** 8/2/The car fax showed no major damage at that timeThe customer returned 8/16/with a? slow crank no start concernThe customer paid half of the battery cost only.? No charge for labor or inspection.? The customer then? retuned 8/24/with
a hard shift and slipping concernAll was inspected and not duplicatedCustomer was provided a free loaner and not charged for the inspection.? We have not? had the customer in the service department since 8/24/17.? ? Almost monthsI will consult with the sales manager to contact the customer.?
Complaint: ***
I am rejecting this response because: I should have been contacted sooner after the voicemails leftThe excuse I have not been seen is because of the poor serviceWho would waste their timeYour response shows how you do businessAnd it’s below averageStill haven’t received a call.?
Regards,
*** ***
I have been in contact with the customer and we will be assisting with the $600.Thank You,John T [redacted]
As said before it is not a rejection by us the dealerThe adjuster did speak with our tech but they do the evaluationWe would not turn away workThe customers insurance company turned it down not us.? Nothing we can do
This vehicle was sold to Mr [redacted] 8/2/The car fax showed no major damage at that timeThe customer returned 8/16/with a? slow crank no start concernThe customer paid half of the battery cost only.? No charge for labor or inspection.? The customer then? retuned 8/24/with a hard shift and slipping concernAll was inspected and not duplicatedCustomer was provided a free loaner and not charged for the inspection.? We have not? had the customer in the service department since 8/24/17.? ? Almost monthsI will consult with the sales manager to contact the customer.?
Our used car manager (Fred D***) researched this dealHe ran a new Car Fax today and the accident did show on this reportThe accident in question happened 7/10/two years before Bobby Layman Chevrolet owned the vehicleThe accident may not have been reported at the time we sold the
vehicleCar Fax does not always get reported to right awayThe customer has owned this vehicle for yearsFred has offered to take the vehicle in trade if the customer is interested in something else
We have offered to inspect this vehicle again to verify the concerns at no chargeWe will not pay someone else to do thisThe vehicle was sold as is but with the concerns the customer has pointed out we would like to verify and address the situation.Thank You
We apologize for any misunderstandingsWe've checked our records, and we did not find where we have pulled credit in the last thirty days on this customerHe is welcome to call me, and we can check it againI can be reached at 614-275-05**Thank you Fred D***, Used Car Manager
I have been in contact with the customer and we will be assisting with the $600.Thank You,John T***
Per our conversation yesterday, June 20th 2018, I am enclosing the original signed documentation pertaining to a vehicle sale to *** ***, VIN: ***, dated August Two CarFax reports are attachedThe first is from the sale date of the vehicle, which shows no accidents reportedThe second was pulled yesterday, which again shows no accidents reportedAlso attached is the FTC window sticker, signed by the customer at the time of sale I appreciate your attention to this matterIf you need to contact me, feel free to reach me directly at: ###-###-#### Scott W*** Bobby Layman Chevrolet, Inc###-###-#### | www.LaymanChevy.com Attachments:
The vehicle is a and was sold as isNone of the repairs mentioned by the complaint were discussed prior to the saleOur used car manager has never spoke to the owner, only his sonOur use car manager spoke with our General Manager and he offered the customer $toward the repairs they feel
are neededThey declined
I am rejecting this response because:The repairs made were made due to safety issues found less than days after purchase and the staff at Bobby Layman did not address Instead, they chose to dodge phone calls and offer us $for what could have been more than $in repairsThe repairs were made by an ASE certified repair center.The dealership in question is responsible for evaluating safety related issues and make the needed repairs before any vehicle is presented for sale according to the state of Ohio law The AS IS language does not matter in this case We are out more than $for fundamental safety repairs that were not addressed by the dealership.We have photos and a video of all of our claims We will never purchase from this dealer again We expect to be reimbursed for our costs that are directly related to safety issues with this vehicle.Regards,
*** ***
Not all vehicles have incentive money from the manufacturerThe first vehicle chosen by the customer did have but the final choice did notThe sales man did not know until he looked up the second vehicleThe dealer sends request to the banks for creditThey inquire the credit reportsThe Sales
Manager will be calling the customer Thank You
[To assist us in bringing this matter to a
close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
Regards,
*** ***minutes agoSent from my iPhoneBegin forwarded message:…From: *** *** ***
*** *** *** *** ** *** ** ***
*** ***
*** *** ** ***HiI just received your mail. Nathan H*** the technician from Bobby Leyman who work on my car told to Jeffrey the insurance company adjuster that the transmission failure is not due to the fire and the adjuster had this argumentSince the car got fire on September the transmission started leaking the rack and pinion the pressure steering hose and the coolant lineThose leaks are the causes of the transmission failure.*** Transmissions technician said the coolant line damaged and the transmission leak are the cause.You call *** *** * for more info about transmission.The car went to two shops before Bobby Leyman and knew since the leak the transmission began bad.Thanks
As said before it is not a rejection by us the dealerThe adjuster did speak with our tech but they do the evaluationWe would not turn away workThe customers insurance company turned it down not us. Nothing we can do
*** *** ***
*** *** *** *** ***DearI received your mail.Can you tell me the definition on mechanical failure.If you would not cover a mechanical failure, why you tried to fix the car?Why you replaced the steering pressure hose?Why you replaced the rack and pinion and tie rode?Why you replaced the cooler line?Why Bobby Leyman told you couple of wires was burned and your adjuster declined the work to be done.I had the history of this car since I bought it November I never had problems with that car. The problems started when the car got fire on September 25, 2017.Have we can drive a car with burning wire.Please find a better way to solve my problem Thanks
The body shop did not damage the bumperIt was damaged from previous repair somewhere elseHis insurance company will not replace the bumperHis insurance company has inspected the vehicle and agreed we have completed all they approvedWe addressed all the concerns the customer has listedThe
customer was never charged for a rental
Vehicle was sold As Is a year agoManagement has no knowledge of any complaints after purchaseDue to length of time they cannot assist
This vehicle was sold to Mr*** 8/2/The car fax showed no major damage at that timeThe customer returned 8/16/with a? slow crank no start concernThe customer paid half of the battery cost only.? No charge for labor or inspection.? The customer then? retuned 8/24/with
a hard shift and slipping concernAll was inspected and not duplicatedCustomer was provided a free loaner and not charged for the inspection.? We have not? had the customer in the service department since 8/24/17.? ? Almost monthsI will consult with the sales manager to contact the customer.?
I have spoke with the customer and resolved the situationExplanation of repairs and further diagnosis of the vehicle at no chargeThank You
Complaint: ***
I am rejecting this response because: I should have been contacted sooner after the voicemails leftThe excuse I have not been seen is because of the poor serviceWho would waste their timeYour response shows how you do businessAnd it’s below averageStill haven’t received a call.?
Regards,
*** ***
We took the rental charge offThe radiator is the customers responsibility