Mark's Body Shop

Initial Business Response / [redacted] (1000, 5, 2014/03/21) */ Due to a data entry error on the part of our reservationist, the vehicle was dispatched to the wrong hotelOur office was closed at the time, so the customer called our transportation partner who advised they were "no shows" not realizing the vehicle had gone to the wrong hotel We sent a letter of apology to the customer on March 21, along with a refund of their taxi fare and offer of complimentary private car transfers should they return to Hawaii

Complaint: ***
I am rejecting this response because:
The van did not arrive until 3:p.mNot 3:p.m.
It was a half hour late and I want that reflected.
I do appreciate them refunding me, but I want to make sure they accurately reflect that the van was a half hour late.
Sincerely,
Stephanie *** ***

This is a really great shop I broke down away from home, got towed into this shop They had me back on the road shortly with a very reasonable bill

RE: Revdex.com Complaint ID 10521730Dear Ms***:Thank you for bringing this to our attention and giving us the chance to investigate ***'s primary goal for the past years in business is to provide the best customer service befitting our island paradise so we are
disappointed to hear of Mr***'s experience.We conducted a thorough review of the disservice and confirmed that the transfers and leis for Mr*** and his party were not providedWe contacted *** to request them to process a refund for these services
and in addition, are processing a check directly to Mr*** for $to reimburse him for out-of-pocket costs for hotel- transfers on departure Mr***has been contacted and we are waiting on confirmation of address before processing payment .Should Mr***wish to follow up with *** on his refund, he can referencehis original booking number, #***If our assistance is needed to follow up with ***, he can contact our Customer Service Department at ***.Again, we regret Mr***'s inconvenience and apologize that his first and last experiences in Hawaii were problematicThis is not our standard level of service In the event future travel plans bring him back to the Islands,we would appreciate an opportunity to make it up to him.Sincerely,Michelle * R***

Great service and great pricesI took my car here for a second opinion and got a much better price than at a bigger chain of auto shopIf you want a good, honest price and great customer service, this is the place to go around Knoxville

I have been going to Jones automotive for just a year and have found David always to be helpfulTheir diagnosious are acurate and they prioritize the repair so that I don't fix the symptom and leave the cause of the problemOverall they have been fair and I have and will cotinue to recommend them

Initial Business Response /* (1000, 5, 2014/03/21) */
Due to a data entry error on the part of our reservationist, the vehicle was dispatched to the wrong hotelOur office was closed at the time, so the customer called our transportation partner who advised they were "no shows" not
realizing the vehicle had gone to the wrong hotel
We sent a letter of apology to the customer on March 21, along with a refund of their taxi fare and offer of complimentary private car transfers should they return to Hawaii