Mark's Home Service

We apologize for the late delay in your claimThe holidays tend to throw everyone back a little on schedulingWe are sorry for the trouble you are experiencing with your cabinet hardwareOur cabinet contractor assessed your cabinet-door adjustments and determined that, due to the installation of a third-party dampener, they would not honor the original terms and conditions with the warranty of the productThe installation of the third-party dampeners has inhibited the function of the original hinges that come with the product and unfortunately, voids the original terms and conditions of the cabinet hardware The cabinet company determined these assessments and Our Country Homes must stand by their assessment Our Country Homes / [redacted] Style Definitions */ We apologize for the inconvenience

We are sorry for the trouble you are having with the flooringSomeone from the flooring company inspected your floors personally to determine if there was a manufacturer fault in the productThey took photos of the areas in question and even temperature readings and found that
the flooring is not faultyWe must stick with the flooring company’s assessment in our response to your claimWe are happy to answer any other questions regarding this issue.Thank you,Our Country Homes

We sincerely apologize for any inconvenience the addressed issues may have caused youHowever, one of the advantages, but at the same time disadvantage, in buying a new home, is that no one has ever lived there before, therefore, issues may arise that builders are not are able to catch while the
home is under constructionWhat we do in return is provide you with a one-year workmanship, 2-year mechanical and 10-year structural warranty program that grants adequate time for unexpected occurrences to be taken care ofAlso, as much as we would love to accommodate our customers’ schedules, it is standard practice that most major trades schedule their services in a window of available timeOur records indicate that the plumbing concern you experienced was resolved in early JanuaryOn January 7, 2016, *** *** *** was dispatched and cleared the linesOn January 18, 2016, *** *** *** was dispatched and found tile grout in the drain line and the ticket was completedThe drainage complications that arose were inspected in July in reference to the adjoining lot and we had a follow up shot in AugustThe issue was resolved the first week in AugustWe are currently monitoring the neighboring lotOn October 10, 2016, *** *** tightened the hinges on the cabinets that were mentioned, and the faucet-locking nut was tightened on October 17, We regret to hear of your motor going out on your air conditioning unitOur records indicate that Bell mechanical ordered parts on September 5, 2016, and repairs show complete on September 13, We apologize for the delay; there was a manufacturer back order on these particular partsWe understand that can be an inconvenience and apologize for the time suspension that it causedThe coach light details you communicated were discussed during frame stage between QC and our builder, *** ***Unfortunately, the light cannot be centered in that location due to the framing that supports the header over the garageIn regards to your mortar, we have since performed point up / mortar touch on October 19, We take homeowner feedback very seriously as we are always striving to improve our servicesWe welcome any additional feedback you might have, please do not hesitate to contact us if we can be of any further assistanceThank you for choosing Our Country Homes

We regretfully inform you that your request for a $2,lot hold reimbursement has been denied due to the lot hold agreement you signed on May 19th, Verbiage within the contract states that once seller has begun the design process, buyer’s deposit will be non-refundableOur records indicate
that your design process began on June 6th, We take homebuyer feedback very seriously as we are always striving to improve our servicesWe welcome any additional feedback you might have, please do not hesitate to contact us if we can be of any further assistance

We apologize for the late delay in your claimThe
holidays tend to throw everyone back a little on schedulingWe are sorry
for
the trouble you are experiencing with your cabinet hardwareOur cabinet
contractor assessed your cabinet-door adjustments and determined that, due to
the installation of a third-party dampener, they would not honor the original
terms and conditions with the warranty of the productThe installation of the
third-party dampeners has inhibited the function of the original hinges that
come with the product and unfortunately, voids the original terms and
conditions of the cabinet hardware The cabinet company determined these assessments
and Our Country Homes must stand by their assessment.
Our Country Homes
We apologize for the inconvenience

We apologize for the late delay in your claimThe holidays tend to throw everyone back a little on schedulingWe are sorry for the trouble you are experiencing with your cabinet hardwareOur cabinet contractor assessed your cabinet-door adjustments and determined that, due to the installation of a third-party dampener, they would not honor the original terms and conditions with the warranty of the productThe installation of the third-party dampeners has inhibited the function of the original hinges that come with the product and unfortunately, voids the original terms and conditions of the cabinet hardware. The cabinet company determined these assessments and Our Country Homes must stand by their assessment. We apologize for the inconvenience

We strive to deliver open and transparent communication during the entire home building process, and are sorry to hear that you do not feel that every aspect of your building experience was handled to your satisfactionUnfortunately, the lot hold agreement signed on May 19th, states that once Seller has begun the design process, Buyer’s deposit will be non-refundableWhen you began the design process on June 2nd, 2017, your $2,lot hold became nonrefundableWe appreciate your feedback and respectfully disagree with your interpretation of our team’s professionalismWe wish you the best of luck in your home search and invite you to contact us if we can be of any further assistance

Our Country Homes
We apologize for the difficulties with the water
well housing and installationSome of the problems from this claim were a
result of miscommunication between our company and vendors, which we have
worked to correct. We look forward to
having this issue resolved by tomorrow, February 26th
If there are any other questions related to this
issue, please let us knowWe thank you for your patience
Thank you,
Our Country Homes

Our Country Homes and the cabinet company met with the home owner today and found that the dampeners for the cabinets were causing an adjustment issue on the inside of the cabinet doors in this caseThe cabinet company made adjustments to the hardware while on location and after explaining the issue further and suggesting specific actions to prevent future problems, we feel this matter is now closed

The flooring that was installed is defectiveIt is chipping, cracking, buckling and splittingNew blemishes sstill how up every week (since March 2015) and is not caused by anything we have doneIt is as if the flooring material (pre-fabricated "wood") is deteriorating every dayThe material that the floors are composed of is certainly not suitable to be considered to be flooringThe "someone" from the flooring company that inspected our floors personally to determine if there was a manufacturer fault in the product who found that the flooring is not faulty is either biased or wrongIt is visible with the naked eye that these floors are essentially rottingPer our 1-year-warranty with Our Country Homes, the floors should be replaced with an acceptable product

Complaint: ***
I am rejecting this response because:The contract became void when Our Country Homes presented grossly misrepresented statements to us through emails, telephone conversations and in personOnce again, we request the refund of the $deposit because Our Country Homes breached the level of trust necessary to fulfill the contract by failing to accurately answer questions regarding their product and services.
Regards,
S*** ***

Please have the cabinet maker describe to me how all the cabinet doors with dampers don't have the same problem? but only our of about Honestly this does not even matter because I have a copy of the warranty documents and again there are no conditions mentioned that limit homeowner to make ANY modifications to the cabinets whatsoever Frankly I don't care about opinions, please provide clear and provable reasons for your position