Mark's Mattress Outlet

Re: Case ID *** Dear Ms***, Thank you for the opportunity to respond to Ms***'s complaint filed with you on 12/7/We are very sorry that Ms***'s experience with her delivery fell short of her expectations Ms*** contacted our Crawfordsville store
on 11/21/regarding the delivery and the damage sustained to her homeOur regional manager, Ryan D***, returned Ms***'s call on 1/21/Twin and full-size mattress sets are routinely delivered by a single delivery personReducing the cost of delivery staff for mattresses that can be handled by one person is one of the ways we keep our prices lowWe asked Ms*** for photos of the damage sustained to her property during the delivery Upon our driver's arrival at Ms***'s home, Ms*** began yelling at him because he was aloneMs*** 's merchand ise was sealed in plastic bags inside the dry delivery truckAs the driver began moving the merchandise into the home, Ms*** continued to yell and became impatient with the driver as he did hisjob Once all four pieces were in the home, Ms*** ordered the driver to leave her home without allowing him to remove the sealed plastic bags from the merchand iseMs*** did not mention any damage to her home to the delivery driver On 1/22/2016, Ryan again spoke with Ms*** regard ing the photos and the difficulty we had seeing where the damage from a mattress or foundation had occurredUnfortunate ly, Ms*** was unwillin g to d iscuss provid ing clearer photosWe were not able to verify water damage to any of the merchandise, since Ms*** would not allow our driver to remove the plastic at the time of deliveryMs*** declined each of Ryan's suggestions of settlement Once again, we are very sorry that Ms*** is unhappy with her experience with Mark's Mattress OutletWe would like to work with Ms*** to provide a solution and hope she will allow us to do so. Elizabeth B***Director, Administration [email protected] Office/WarehouseHedden RoadEvansville, Indiana