Thank you for your inquiryWe are in the process of gathering all documentation that was requested by the consumerIt is our intention to return it as requestedWe left a voicemail message for the consumer today and will try them again tomorrowWe will also be including an item to express our apologies for any inconvenience or frustration that was experiencedWe are exceedingly confident that this matter will be resolved to the satisfaction of the consumer as it is our intention to meet all of his requests and moreWe will update this should any additional relevant information be acquiredThank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me We will send out the letter, notarized and certified, by tomorrow Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] I have already contacted Customer Service at TRA and they were not very helpful other than to tell me I have to advertise the contract and hope to find a buyer Other than that , they were of no help to me Regards, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI have tried to return the call I received but the number provided in voicemail is not a working number and I have been unable to answer when call was made due to being at work.Regards, *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. We will send out the letter, notarized and certified, by tomorrow
Regards,
*** *** *** ***
Travel Resorts of America received the above referenced complaint filed by the customerThank you for the opportunity to review the matter and respond Please be advised that the member signed a membership agreement that requires maintenance fees be paid on an annual basis for the term
stated in the agreementIn this case the annual maintenance fee of $is for an initial term of 20-YearsThe terms are outlined in section four (4) of the agreement titled “Type and Duration of Membership”Additionally, section seven (7) of the agreement states the member is required to pay annual maintenance fees regardless of whether, or how often, member uses the facilities and services While we are unable to cancel the membership, we understand circumstances can changeIn an effort to assist the member, when we spoke with them on February 15, 2018, we agreed to allow them to transfer the membership to alleviate future obligationsWhile TRA does not directly assist in membership sales, they may contact our Member Services department for help with the transaction at ###-###-####
Thank you for your correspondence regarding this matterOur member expressed great excitement and joy to be joining the Travel Resorts of America Family and we were very disappointed to hear that it wanedWe have spoken to our member regarding his concerns and have addressed themWe have been
able to resolve the matter directly with our member and consider the matter closed with all parties happy with the resolution
We are willing to cancel the *** membership with Travel Resorts if the bring their membership dues current and sign the attached releaseAny questions please contact Member Services at ***
We will review the details of our send of the documents and the tracking info and will update this as soon as we have additional informationOur sincere intention is to bring this matter to a close as soon as possibleThank you
We at TRA are sorry that Mr*** has been unable to utilize his resort membershipWe have decided to terminate his contract when he signs the attached mutual release
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,
*** ***
In no way shape or form
did the resort inform me or the interested but of the option that were available to resolve the "suspended membershipAnd as far as the resort stating that I didn't file any complaints is untrueRather they choose to make formal note of my concerns is purely method by them not to be able to show faultI was contacted by one of their representatives and will be following up to try and resolve
Thank you for your inquiryWe are in the process of gathering all documentation that was requested by the consumerIt is our intention to return it as requestedWe left a voicemail message for the consumer today and will try them again tomorrowWe will also be including an item to express our
apologies for any inconvenience or frustration that was experiencedWe are exceedingly confident that this matter will be resolved to the satisfaction of the consumer as it is our intention to meet all of his requests and moreWe will update this should any additional relevant information be acquiredThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] I have already contacted Customer Service at TRA and they were not very helpful other than to tell me I have to advertise the contract and hope to find a buyer. Other than that , they were of no help to me
Regards,
*** ***
*** *** ** *** has researched this inquiry
and has resolved the matter in a manner acceptable to the individual involved
We consider this matter closed
","sans-serif"Times New Roman"">Thank You,Maureen MMember Service Manager
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your
reference, details of the offer I reviewed appear below
It is now Tues6/21/and we never recieved any document other than
another maintanance bill theyvwant paid by the first week of JulyNo
certified documents to try and resolve this matter have been recieved
Regards,
*** and *** ***
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** And *** ***
Thank you for your correspondenceWe have reviewed the details of this account and have found that it is currently being handled by the *** * *** law firm in ***, NY*** * *** requests that the consumer please reach out to them directly for any inquiries related to their account
They can be reached at ###-###-####At this time, the only additional information we are able to provide is the Membership Review sheet signed by the consumer, indicating that their understanding of the contract stipulations at the time they signed the contractThank you
Thank you for your correspondenceWe understand the customer states they sent in documentationI am in the process of verifying receipt of the initial mailingMay I ask that you also include the tracking number for the priority mail mailing that was sent? This will aid us in working to bring this
to a resolutionThank you
Thank you for your inquiryWe are in the process of gathering all documentation that was requested by the consumerIt is our intention to return it as requestedWe left a voicemail message for the consumer today and will try them again tomorrowWe will also be including an item to express our apologies for any inconvenience or frustration that was experiencedWe are exceedingly confident that this matter will be resolved to the satisfaction of the consumer as it is our intention to meet all of his requests and moreWe will update this should any additional relevant information be acquiredThank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me We will send out the letter, notarized and certified, by tomorrow Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] I have already contacted Customer Service at TRA and they were not very helpful other than to tell me I have to advertise the contract and hope to find a buyer Other than that , they were of no help to me Regards, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI have tried to return the call I received but the number provided in voicemail is not a working number and I have been unable to answer when call was made due to being at work.Regards, *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. We will send out the letter, notarized and certified, by tomorrow
Regards,
*** *** *** ***
We are contacting the consumer via phone to resolve this matterWe shall update this thread once all parties are satisfiedThank you
Travel Resorts of America received the above referenced complaint filed by the customerThank you for the opportunity to review the matter and respond Please be advised that the member signed a membership agreement that requires maintenance fees be paid on an annual basis for the term
stated in the agreementIn this case the annual maintenance fee of $is for an initial term of 20-YearsThe terms are outlined in section four (4) of the agreement titled “Type and Duration of Membership”Additionally, section seven (7) of the agreement states the member is required to pay annual maintenance fees regardless of whether, or how often, member uses the facilities and services While we are unable to cancel the membership, we understand circumstances can changeIn an effort to assist the member, when we spoke with them on February 15, 2018, we agreed to allow them to transfer the membership to alleviate future obligationsWhile TRA does not directly assist in membership sales, they may contact our Member Services department for help with the transaction at ###-###-####
Thank you for your correspondence regarding this matterOur member expressed great excitement and joy to be joining the Travel Resorts of America Family and we were very disappointed to hear that it wanedWe have spoken to our member regarding his concerns and have addressed themWe have been
able to resolve the matter directly with our member and consider the matter closed with all parties happy with the resolution
We are willing to cancel the *** membership with Travel Resorts if the bring their membership dues current and sign the attached releaseAny questions please contact Member Services at ***
We will review the details of our send of the documents and the tracking info and will update this as soon as we have additional informationOur sincere intention is to bring this matter to a close as soon as possibleThank you
We at TRA are sorry that Mr*** has been unable to utilize his resort membershipWe have decided to terminate his contract when he signs the attached mutual release
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,
*** ***
In no way shape or form
did the resort inform me or the interested but of the option that were available to resolve the "suspended membershipAnd as far as the resort stating that I didn't file any complaints is untrueRather they choose to make formal note of my concerns is purely method by them not to be able to show faultI was contacted by one of their representatives and will be following up to try and resolve
Thank you for your inquiryWe are in the process of gathering all documentation that was requested by the consumerIt is our intention to return it as requestedWe left a voicemail message for the consumer today and will try them again tomorrowWe will also be including an item to express our
apologies for any inconvenience or frustration that was experiencedWe are exceedingly confident that this matter will be resolved to the satisfaction of the consumer as it is our intention to meet all of his requests and moreWe will update this should any additional relevant information be acquiredThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] I have already contacted Customer Service at TRA and they were not very helpful other than to tell me I have to advertise the contract and hope to find a buyer. Other than that , they were of no help to me
Regards,
*** ***
*** *** ** *** has researched this inquiry
and has resolved the matter in a manner acceptable to the individual involved
We consider this matter closed
","sans-serif"Times New Roman"">Thank You,Maureen MMember Service Manager
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your
reference, details of the offer I reviewed appear below
It is now Tues6/21/and we never recieved any document other than
another maintanance bill theyvwant paid by the first week of JulyNo
certified documents to try and resolve this matter have been recieved
Regards,
*** and *** ***
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** And *** ***
Thank you for your correspondenceWe have reviewed the details of this account and have found that it is currently being handled by the *** * *** law firm in ***, NY*** * *** requests that the consumer please reach out to them directly for any inquiries related to their account
They can be reached at ###-###-####At this time, the only additional information we are able to provide is the Membership Review sheet signed by the consumer, indicating that their understanding of the contract stipulations at the time they signed the contractThank you
The business has responded to the complaint but asked that their response not be published
Thank you for your correspondenceWe understand the customer states they sent in documentationI am in the process of verifying receipt of the initial mailingMay I ask that you also include the tracking number for the priority mail mailing that was sent? This will aid us in working to bring this
to a resolutionThank you