The customer did come in late on that Tuesday afternoon when we were about to close for the daysaying he needed to have his amplifier back by that friday eveningI told him there was no guarantee that would happenI said that I would have the tech take a
look but couldnt promise anythingtold him it was $to have it looked at and he agreed to leave itour tech looked at it Wednesday night and said that he needed to identify some of the parts that were bad and needed to locate a schematic diagram online to do so, I called the customer early thursday told him what was happening and he again asked if we could have it ready the following dayI said no that parts would need to be ordered if he even Ok's the estimateI told him I couldnt tell an exact amount because we needed further part information but that more then likely it would be about $minus the $he had already paidhe said the amp didnt cost him that much and would just pick it upI said ok but that the tech wouldnt be back in until friday evening and he would put it back together then and he could pick it up saturday if he likedthe customer understood and got off the phonethen in the early afternoon he came asking to pick it upI said the unit isnt back together and reminded him of the conversation we had just had a couple hours earlierhe said thats ok I will just take it like it isso I got the unit and brought out what screws I thought went with ithe said they werent the right onesI said ok, the tech will have to give them to us and you can come back saturday to get themthe customer then got an attitude and said he was *** *** at us?? I said I dont understand why you would be *** ***?? We have bent over backwards for you to even have the unit looked at that fast?? he didnt seem to care and just stood therehe finally took the unit without the screws and left the storehe then came back late saturday evening after 4pm(we had actually closed) to get the screwsand said very littleHe didnt seem to understand or follow the instructions I had given him regarding the unitafter we had already talked about the tech not being in till friday evening and then I told him we close at 4pm on saturdays and he showed up after He has no cause to be mad at the shop nor want any kind of refundI think this whole situation is amazing that he even filed a complaintthere will be no refund of any kindthank you
Revdex.com of Metro Washington DC
Nov (day ago)
to me
---------- Forwarded message ----------
From:
Date: Sun, Nov 9, at 7:AM
Subject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania complaint #***
To: "[email protected]"
The actual owner of the television has been in contact with me and has agreed to pay the $that is owedhe also said he doesnt understand why *** is acting that wayand said he has said nothing but good things about us
When our shop called the customer to tell him about his tv we told him that there was a good chance that the screen(front Panel) could be badI also very clearly explained to him that we could send the board back but there would be a restocking fee, return shipping and labor timeI also told him
that I didnt recommend doing itthat I recommended he purchase one of much newer and nicer sets and that I would even give him a break on one as wellhe said go ahead and try the board and agreed to pay the $in fees if the screen was badwe got the part in and found that the screen too was badwe called the customer to let him know and again made our offer of a break on another television which he declinedI said will you be picking the set up when you come to pay the $100? He said he had to check with the actual owner of the tv who is said is *** reastaurantI said thats fine let us knowweeks have now gone byI called him again last friday the 24th and left a message that we hadnt heard from himI stopped by the shop that evening to pickup something and he finally called backHe said that the actual owner of the tv was away tending to a death in the family and that he had questions about why there were further charges? I said we had already discussed these several timesand he began using abusive language toward me on the phoneand said you can take me to court I'm not paying anything! I told him I would if need beand told him again I dont know why you still dont understand? the customer was clearing informed of his options before we did anything and he wanted to proceedAt this point he either owes $or I will put a portion of that money toward another tvI will not accept $when $was agreed
The customer did come in late on that Tuesday afternoon when we were about to close for the daysaying he needed to have his amplifier back by that friday eveningI told him there was no guarantee that would happenI said that I would have the tech take a
look but couldnt promise anythingtold him it was $to have it looked at and he agreed to leave itour tech looked at it Wednesday night and said that he needed to identify some of the parts that were bad and needed to locate a schematic diagram online to do so, I called the customer early thursday told him what was happening and he again asked if we could have it ready the following dayI said no that parts would need to be ordered if he even Ok's the estimateI told him I couldnt tell an exact amount because we needed further part information but that more then likely it would be about $minus the $he had already paidhe said the amp didnt cost him that much and would just pick it upI said ok but that the tech wouldnt be back in until friday evening and he would put it back together then and he could pick it up saturday if he likedthe customer understood and got off the phonethen in the early afternoon he came asking to pick it upI said the unit isnt back together and reminded him of the conversation we had just had a couple hours earlierhe said thats ok I will just take it like it isso I got the unit and brought out what screws I thought went with ithe said they werent the right onesI said ok, the tech will have to give them to us and you can come back saturday to get themthe customer then got an attitude and said he was *** *** at us?? I said I dont understand why you would be *** ***?? We have bent over backwards for you to even have the unit looked at that fast?? he didnt seem to care and just stood therehe finally took the unit without the screws and left the storehe then came back late saturday evening after 4pm(we had actually closed) to get the screwsand said very littleHe didnt seem to understand or follow the instructions I had given him regarding the unitafter we had already talked about the tech not being in till friday evening and then I told him we close at 4pm on saturdays and he showed up after He has no cause to be mad at the shop nor want any kind of refundI think this whole situation is amazing that he even filed a complaintthere will be no refund of any kindthank you
Revdex.com of Metro Washington DC
Nov (day ago)
to me
---------- Forwarded message ----------
From:
Date: Sun, Nov 9, at 7:AM
Subject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania complaint #***
To: "[email protected]"
The actual owner of the television has been in contact with me and has agreed to pay the $that is owedhe also said he doesnt understand why *** is acting that wayand said he has said nothing but good things about us
When our shop called the customer to tell him about his tv we told him that there was a good chance that the screen(front Panel) could be badI also very clearly explained to him that we could send the board back but there would be a restocking fee, return shipping and labor timeI also told him
that I didnt recommend doing itthat I recommended he purchase one of much newer and nicer sets and that I would even give him a break on one as wellhe said go ahead and try the board and agreed to pay the $in fees if the screen was badwe got the part in and found that the screen too was badwe called the customer to let him know and again made our offer of a break on another television which he declinedI said will you be picking the set up when you come to pay the $100? He said he had to check with the actual owner of the tv who is said is *** reastaurantI said thats fine let us knowweeks have now gone byI called him again last friday the 24th and left a message that we hadnt heard from himI stopped by the shop that evening to pickup something and he finally called backHe said that the actual owner of the tv was away tending to a death in the family and that he had questions about why there were further charges? I said we had already discussed these several timesand he began using abusive language toward me on the phoneand said you can take me to court I'm not paying anything! I told him I would if need beand told him again I dont know why you still dont understand? the customer was clearing informed of his options before we did anything and he wanted to proceedAt this point he either owes $or I will put a portion of that money toward another tvI will not accept $when $was agreed