Market Taker Mentoring Inc.

Initial Business Response /* (1000, 5, 2015/10/23) */
Contact Name and Title: Dan ***, President
Contact Phone: (XXX) XXX-XXXX
Contact Email: ***@markettaker.com
This matter has been addressed to the satisfaction of the customer's requestHe received a refund of $
His facts were
reasonably accurate, though somewhat skewedHe enrolled in a 7-day trial of our class the morning of 9/30/and asked us accommodate him and change the start date of his 7-day trial to start one day laterWe try to accommodate our customers when we can, so we agreed to change his start date and his renewal date as a special-case situationBecause this was a special case, his renewal date needed to be manually changed in our system
He canceled days later, on 10/6/in the evening, after he should have been renewed had we not extended his renewal date by a dayConsequently, our system charged his card on the 7th day as he agreed to when he checked out on our shopping cart
Unfortunately, we made a clerical error and erroneously did not change his datePer our special-case agreement, it is accurate he should not have been charged
As for his assertions of our communication, we are generally very responsive to our customersWe never received a phone message from himIf he called our number, he did not leave a messageWe'd have returned his call within a reasonable time if we did
We returned his email within hoursWe are generally much faster than that, but it was a very busy week
As our Revdex.com record shows, this is an extremely rare situation in which our error led to a customer being erroneously chargedAgain, we have rectified the situation and refunded the customer per his request
Initial Consumer Rebuttal /* (2000, 7, 2015/10/28) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Once *** was brought up to speed on the situation, he worked quickly to resolve it quickly and amicably