This just shows the scam that is Yellow-page-Canada This company changes who deals with their accounts monthly The "New" company is actually an old authority that my first complaint in was about [redacted] never responded to our complaints last year At the end of it was Europe.Trade who held authority, then changed to Marketing Administration now back to [redacted] ????? Who can keep up This is just a ploy to stop the court decisions that have been rendered against this company Please either refund the monies paid out under pretenses in or refrain from contacting our company with any other fraudulent invoices
This company is well know as a fraudulent business They have since sent response to the Revdex.com here in Canada that they have not customer by the name of Brave Leather it now seems that they have tried to move the file to another jurisdiction We have been advise by industry Canada to ignore this companies fraudulent claims Please see below http://www.competitionbureau.gc.ca/eic/site/cb-bc.nsf/eng/03439.html
Your Reference: [redacted] Dear Sirs,We are in receipt of the above complaint date May 14th We apologize for any delay in replyingAs a Company we believe that we provide a valued service and should any issues arise in relation to that service we do look to resolve with the customer.Although the Company seeks to discuss issues with it's customer so as to seek a solution this is not always accepted by the customer and the contract file is then passed to the legal departmentThe legal department will then again seek to discuss a settlement but customers do not always accept the facts and complaints do get filedWe are disappointed that a complaint has been filed with your offices in this case but we do not agree with the statement made by the business.All work is undertaken by the Company prior to any invoice being issued to the businessThe Company will only undertake such work upon receipt of a signed authorized Order form and we enclose a copy of that Order form for the fileAlthough the business may not agree, all terms are clearly set out within the Order form as to the service being provided, the fees for that service and as to the period of the contractIn addition, the name of the Company providing the service is clearly shown and there can be no confusion as to which Company is providing the service.We regret that some customers argue that the order was not authorized but all order forms are in a format that only provides for an authorized signatureThis is to avoid any issues as to authority arising after the work has been undertakenAll order forms are received by the business by fax and it is for the business to decide as to whether they want the service or notIt is a decision for the business and the order form is clear as to the nature of the service being providedThere is nothing to mislead as to the form merely being a request to update business details or is a free service.As a business there is a responsibilty to read any documents received and which may need to be signedThe Company does not make telephone calls to any business to secure new business contracts and only contacts a business if an invoice is unpaid by telephone and reminder lettersShould a business fail to read the terms in detail or fail to have procedures in place as to the completion and signing of documents within the business then this is through no fault of the CompanyIt would be a failure on the part of the business and does not void a contract between the parties or support any argument that the Company has misled or deceived the businessIf there are any doubts relating to the Order form then it should not be signed.As to cancellation of invoices or ordersCustomer service will always advise the business to request any cancellation in writing and although the Company will consider any request to cancel it depends upon when such request was made and the reasonsAs a business to business contract there is no requirement to insert a cancellation clauseIn this matter the Company would not agree to any cancellation as the work had been undertaken at the time of contact by the businessIf the request to cancel was made prior to the work being undertaken then the Company would cancel the order as no costs were incurred by the CompanyHowever, as in all cases the Company would prefer to resolve any issues with the business so as to reach an amicable agreement We have set out the facts as to the Order There are no valid grounds for a cancellation and the Company has not misrepresented the terms or sought to deceive the business in any wayThe order form is signed as authorized, the work was undertaken and an invoice was issuedThe service continuesWe have dealt generally with the facts and the contract but accept that the business has an issue with this accountWe would request that the business contact the Company so as to discuss a settlement agreement regarding the unpaid invoiceShould the business choose to ignore this letter then the Company does intend to continue with recovery action to recover the full two years of fees outstanding and beyond in the case of the contract extending for further years.We must advise that the Company will not at this time cancel the contract or invoice unless an agreement to resolve is reachedPlease advise the business of this and forward a copy of this letter to them for the recordWe await hearing from the business so that we can discuss the matters outstanding and bring this to a satisfactory conclusionWe have placed a hold on the legal file to enable the business to consider the matter further and to contact the Company concerning the accountAs stated above we must advise that the Company will continue with recovery action should agreement not be reached or should the business fail to respondThe Company will endevour to reach a settlement and it is in the interest of the business to contact the Company.Yours sincerely [redacted] ***Legal Department
This just shows the scam that is Yellow-page-Canada This company changes who deals with their accounts monthly The "New" company is actually an old authority that my first complaint in was about [redacted] never responded to our complaints last year At the end of it was Europe.Trade who held authority, then changed to Marketing Administration now back to [redacted] ????? Who can keep up This is just a ploy to stop the court decisions that have been rendered against this company Please either refund the monies paid out under pretenses in or refrain from contacting our company with any other fraudulent invoices
This company is well know as a fraudulent business They have since sent response to the Revdex.com here in Canada that they have not customer by the name of Brave Leather it now seems that they have tried to move the file to another jurisdiction We have been advise by industry Canada to ignore this companies fraudulent claims Please see below http://www.competitionbureau.gc.ca/eic/site/cb-bc.nsf/eng/03439.html
Your Reference: [redacted] Dear Sirs,We are in receipt of the above complaint date May 14th We apologize for any delay in replyingAs a Company we believe that we provide a valued service and should any issues arise in relation to that service we do look to resolve with the customer.Although the Company seeks to discuss issues with it's customer so as to seek a solution this is not always accepted by the customer and the contract file is then passed to the legal departmentThe legal department will then again seek to discuss a settlement but customers do not always accept the facts and complaints do get filedWe are disappointed that a complaint has been filed with your offices in this case but we do not agree with the statement made by the business.All work is undertaken by the Company prior to any invoice being issued to the businessThe Company will only undertake such work upon receipt of a signed authorized Order form and we enclose a copy of that Order form for the fileAlthough the business may not agree, all terms are clearly set out within the Order form as to the service being provided, the fees for that service and as to the period of the contractIn addition, the name of the Company providing the service is clearly shown and there can be no confusion as to which Company is providing the service.We regret that some customers argue that the order was not authorized but all order forms are in a format that only provides for an authorized signatureThis is to avoid any issues as to authority arising after the work has been undertakenAll order forms are received by the business by fax and it is for the business to decide as to whether they want the service or notIt is a decision for the business and the order form is clear as to the nature of the service being providedThere is nothing to mislead as to the form merely being a request to update business details or is a free service.As a business there is a responsibilty to read any documents received and which may need to be signedThe Company does not make telephone calls to any business to secure new business contracts and only contacts a business if an invoice is unpaid by telephone and reminder lettersShould a business fail to read the terms in detail or fail to have procedures in place as to the completion and signing of documents within the business then this is through no fault of the CompanyIt would be a failure on the part of the business and does not void a contract between the parties or support any argument that the Company has misled or deceived the businessIf there are any doubts relating to the Order form then it should not be signed.As to cancellation of invoices or ordersCustomer service will always advise the business to request any cancellation in writing and although the Company will consider any request to cancel it depends upon when such request was made and the reasonsAs a business to business contract there is no requirement to insert a cancellation clauseIn this matter the Company would not agree to any cancellation as the work had been undertaken at the time of contact by the businessIf the request to cancel was made prior to the work being undertaken then the Company would cancel the order as no costs were incurred by the CompanyHowever, as in all cases the Company would prefer to resolve any issues with the business so as to reach an amicable agreement We have set out the facts as to the Order There are no valid grounds for a cancellation and the Company has not misrepresented the terms or sought to deceive the business in any wayThe order form is signed as authorized, the work was undertaken and an invoice was issuedThe service continuesWe have dealt generally with the facts and the contract but accept that the business has an issue with this accountWe would request that the business contact the Company so as to discuss a settlement agreement regarding the unpaid invoiceShould the business choose to ignore this letter then the Company does intend to continue with recovery action to recover the full two years of fees outstanding and beyond in the case of the contract extending for further years.We must advise that the Company will not at this time cancel the contract or invoice unless an agreement to resolve is reachedPlease advise the business of this and forward a copy of this letter to them for the recordWe await hearing from the business so that we can discuss the matters outstanding and bring this to a satisfactory conclusionWe have placed a hold on the legal file to enable the business to consider the matter further and to contact the Company concerning the accountAs stated above we must advise that the Company will continue with recovery action should agreement not be reached or should the business fail to respondThe Company will endevour to reach a settlement and it is in the interest of the business to contact the Company.Yours sincerely [redacted] ***Legal Department