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Marketing Management and Development Co. Inc.

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Reviews Marketing Management and Development Co. Inc.

Marketing Management and Development Co. Inc. Reviews (3)

We purchased a new recliner 2 years ago expecting a great product. We had purchased a recliner 20 years ago and it is still in good condition, so apparently the quality has declined greatly. The new recliner has already broken. When we purchased the product, we were told it had a lifetime warranty. When we tried to use the warranty to have it fixed, we were told that the warranty would only cover the materials and we would have to pay $40.00/hr in labor fees. Also, you either have to deliver the piece to the service center yourself or pay a large fee for pick-up.

Review: After having purchased a Laz-Boy BIG Man Power Recliner in Dec.2012 it was necessary to return the chair for service to the structure and mechanism within the first year of ownership. The same issues required repair twice more, once in May 2014 & again in Aug. 2014. It is obvious that the structural integrity of the chair is compromised and the chair cannot be repaired to factory specifications and needs to be replaced. After phoning the Louisville company and voicing my complaint, I had to follow up with additional phone calls since the company never returned my calls as promised. I ask your assistance in resolving this issue. Spending nearly $1000 for this chair I assume that three repairs in a year and eight months is excessive.Desired Settlement: I feel it reasonable to expect that the LaZBoy organization and/or local LaZBoy dealer replace the chair with another of equal value, size and color.

Business

Response:

Mr [redacted] purchased a chair from La-Z-boy in Dec, 2012. He first reported having a problem with the chair in July,2013. We replaced the rear swing and both arms. The structure of the arms looked like they were pulled through the wood [redacted]. In May of 2014 we serviced Mr [redacted]s chair again. This time he had a bent rocker block and both his arms were damage the same way again. No there is concern from the manufacturer that abuse is occurring because they sell a lot of this style chair and this doesn't happen under normal use. As a independent dealer I replaced the arms once again at no charge because the factory says it won't cover the cost because it looks like abuse of the product. Mr [redacted] wanted a new chair and I told him that the manufacturer wasn't going to give him another chair and that's why he is upset. They haven't had this kind of repeated problem from this style chair.

Review: I am very upset because there is absolutely no justification for my furniture to be dumped on my lawn. There is also no justification for one of the delivery men to try to forcibly take the dolly away from me, after he told me I would have to bring the furniture in myself. Yes, I was alone. It was quite difficult and took a few bumps on the door jamb. Even more, there is no justification for me to be told to bring the furniture in myself. Mr. **, Manager, has made it clear that because he has a delivery man that is extremely terrified of dogs, it is acceptable for my furniture to be left on the lawn, etc. I have no idea whether either delivery man is the man who is extremely afraid of dogs. Based on the fact that they both walked with my dog and I, never indicating any hesitancy, fear, or any potential problem whatsoever, it's doubtful that the man who is extremely afraid of dogs was one of them. I paid for delivery and that contract was breached. The behavior of the deliverymen was inexcusable and unconscionable. The very man who said he would not go into the house because of my dog certainly felt safe enough, not only walking with my dog, but also while forcibly trying to take the dolly away from me, in my backyard with the door to the house open! Also, why couldn't the other man help me take in the furniture instead of sitting smugly on the back of the truck!? Mr. **'s response to this question, as well as all other questions: "I don't know. I wasn't there". I even asked Mr. **, why the piece of furniture wasn't simply returned to the warehouse ("I don't know. I wasn't there."). Mr. ** refused to consider any other remedy, such as an additional 10% off the furniture, since it was left on the lawn! This 10% was lowered from the initial 30%, I had requested. Mr. ** told me to do whatever I felt I had to do, such as file a complaint with the Revdex.com. Refund of the delivery fee and "a hundred dollars for my trouble" is just that. A hundred dollars for me to bring the furniture in myself. It does not address the harm of my furniture being left on the lawn and the bumps and bangs that occurred because I had to bring it in myself, compromising the newness and quality. This included a nice, heavy recliner. I am terribly upset because NO ONE from lazyboy has even acknowledged the egregious behavior of the deliverymen. - one who sat on the back of the truck and did not help and the other who dumped my furniture on my lawn!Desired Settlement: I want a sincere apology, to keep the $200 check and an additional 30% refund off of my furniture.

Business

Response:

[redacted] Please see the attached for the response that we had previously sent to La-Z-Boy Corporate concerning this customer (after she contacted them). We had refunded $200 to the customer which was $84.79 for the delivery charge plus an additional $115.21 for a total of $200.00 which we felt was more than fair. Also, we have an email from Ms. Andries stating that she had locked up the dog twice and twice it got out.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 10225135, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The company's offer is not fair because it does not take Into account the loss of newness and physical integrity of the furniture that occurred from it being left on the grass and the bumps it took because I had no help to bring the furniture in.

The company's letter is complete fiction! How in the world could I have gotten the furniture in myself, if my dog was so aggressive as the deliverymen claim! I have no reason to lie about what happened. The deliverymen have good reason to lie- to keep their jobs! This following is a copy of my original complaint via email to [redacted]:

Dear Mr. [redacted],

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Description: Wholesalers & Distributors

Address: 916 Reed Rd, Fort Wayne, Indiana, United States, 46815-7252

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