Marketplace Motors

Consumer indicates she appreciated the dealership's refund, but she remains very dissatisfied with her experience in the service department at Marketplace Motors, and will not be returning there for service in the future

Not having received response from Marketplace Motors as of 7/6/16, Revdex.com contacted consumer by phone to get update on situation, and see if she'd had any direct response from the businessConsumer confirms that she did receive a phone call from Marketplace Motors shortly after filing her complaint, and that the dealership agreed to refund the cost of the vehicle inspection and serviceSays she appreciated this, but remains very frustrated with the service she received within the service department, and does not intend to have service performed at Marketplace Motors in the future

The facts in the customers complaint are not accurate His vehicle was damaged by one of our employees when they were moving it in our shop The damage was disclosed to the customer when it happened, and we arranged to replace the chrome that was damaged, and touch up the paint in the effected area This was an appropriate fix for the damage that we caused, and the customer agreed to it at the time This happened over a year and a half ago The customer now wants to get his vehicle repainted and wants us to pay for it, but we are not willing to do that The process that we followed with this customer is consistent with the process that we use for any customer in a situation like this, and we feel the damamge we did to the vehicle was adequately addressed to the customers satisfaction at the time of the damage

Initial Business Response /* (1000, 6, 2016/01/27) */
The vehicle was sold AS-IS, never the less I have since been in contact with the Poitra's and have offered them a discount on replacing the transmission as a good will deed and I have not heard back from them as of yet. I am willing to work with...

them the best I can. Thank you

Not having received response from Marketplace Motors as of 7/6/16, Revdex.com contacted consumer by phone to get update on situation, and see if she'd had any direct response from the business. Consumer confirms that she did receive a phone call from Marketplace Motors shortly after filing her complaint,...

and that the dealership agreed to refund the cost of the vehicle inspection and service. Says she appreciated this, but remains very frustrated with the service she received within the service department, and does not intend to have service performed at Marketplace Motors in the future.

Consumer indicates she appreciated the dealership's refund, but she remains very dissatisfied with her experience in the service department at Marketplace Motors, and will not be returning there for service in the future.

I am rejecting this response because:
There response is full of lies.  They did not tell me about hitting my pickup I went there unannounced and saw they hit it after they tried to detour me from seeing it.  I'm not looking for them to paint my pickup I'm looking for them to fix the $1800.00 dents under the chrome that they did.  Slapping chrome over dents is not fixing the problem! Would they need to paint the area of topic, yes of course! They devalued my vehicle and all I want is for it to look like it did before I brought it to them. They have had it after the fact and were supposed to fix it, had it for 3 weeks,  I went in to see progress and they hadn't touched I,  the body guy said he was instructed to not touch it by higher ups, and they never called to tell me anything how long would they have kept ??? If that sounds like good customer service they're delusional!!!!

The facts in the customers complaint are not accurate.  His vehicle was damaged by one of our employees when they were moving it in our shop.  The damage was disclosed to the customer when it happened, and we arranged to replace the chrome that was damaged, and touch up the paint in...

the effected area.  This was an appropriate fix for the damage that we caused, and the customer agreed to it at the time.  This happened over a year and a half ago.  The customer now wants to get his vehicle repainted and wants us to pay for it, but we are not willing to do that.  The process that we followed with this customer is consistent with the process that we use for any customer in a situation like this, and we feel the damamge we did to the vehicle was adequately addressed to the customers satisfaction at the time of the damage.