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Marks and Morgan Jewelers

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Marks and Morgan Jewelers Reviews (2)

I am responding to your 11/letter, which we receive today [redacted] Shipping Supplies placed this account with us on 9126/16, in the amount of $630.37, Once the file was opened, we sent our standard initial demand letter to [redacted] on 9/28/Our Collector also attempted to contact [redacted] by phone on that same dayHowever, the number she reached had a full voice mail box, so she could not leave a messageTherefore, she sent a demand for payment via e-mailNot having received a response, our Collector again attempted to contact [redacted] by phone on 10/10/16, with the same resultNot having received a response to her folle-mail, a third attempt at telephone contact was made on 10/26/This time our Collector left a voice mail message and followed up with an e-mail, with a copy of the invoice attachedA folldemand was sent by regular mail on 11fOn that same day, we finally received a response from [redacted] that they did not owe the $630.37, as they alleged to have paid for the goods at the time they picked them up from [redacted] Shipping SuppliesOur Collector responded to that e-mail explaining ***'s records showed a credit card charge back on [redacted] ***'s accountwhich is why the amount was, in fact, due and payableHowever, given that the amount was too small on which to take additional action to pursue further, we closed our file on 1118/16, I trust the above gives you the information you need to close this complaintIf you need anything else, please let me knowBest regards, BL T

I am responding to your 11/9 letter, which we receive today.  [redacted] Shipping Supplies placed this account with us on 9126/16, in the amount of $630.37, Once the file was opened, we sent our standard initial demand letter to [redacted] on 9/28/16. Our Collector also attempted to contact...

[redacted] by phone on that same day. However, the number she reached had a full voice mail box, so she could not leave a message. Therefore, she sent a demand for payment via e-mail. Not having received a response, our Collector again attempted to contact [redacted] by phone on 10/10/16, with the same result. Not having received a response to her follow-up e-mail, a third attempt at telephone contact was made on 10/26/16. This time our Collector left a voice mail message and followed up with an e-mail, with a copy of the invoice attached. A follow-up demand was sent by regular mail on 11f7. On that same day, we finally received a response from [redacted] that they did not owe the $630.37, as they alleged to have paid for the goods at the time they picked them up from [redacted] Shipping Supplies. Our Collector responded to that e-mail explaining [redacted]'s records showed a credit card charge back on [redacted]'s account. which is why the amount was, in fact, due and payable. However, given that the amount was too small on which to take additional action to pursue further, we closed our file on 1118/16, I trust the above gives you the information you need to close this complaint. If you need anything else, please let me know. Best regards, BL T.

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Address: 315 W. Dal Porto Lane, Suite A, Lake Charles, New York, United States, 93458

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