Marks & Company, Incorporated

Review: I was renting carport that belongs to Marks&Co., Inc ([redacted]). In December 2012, my car was damaged when it was parked in the carport. I showed damage to carport manager, filed report with local police and repaired car out of my pocket. Within two months, my car was damaged again, twice. Obviously, local manager did not care about carports. Somebody would park vehicle overnight, hit your car and disappear. On 04/15/13 I sent a letter to Marks&Co. complaining about lack of safety in their carports, quote: “I have to comment on safety of parking. Some random strangers recklessly park their cars in carports. As a result, my Audi was damaged by illegally parked vehicle in December 2012. I repaired dents out of my pocket but filed police report and notified your manager. I would be very, very grateful if you provide better safety for parked cars”. I never asked for car damage compensation; just called for better safety. They did not bother to reply or address the problem. As a result, on 05/30/13, my car was damaged yet again. That was last drop for me. Since 05/30/13, I do not park my car in Marks&Co. owned carport. Regretfully, June payment for carport was already mailed three days before last damage occurred. On 06/01/13 I sent a letter to Marks&Co. explaining unacceptable situation and requested refund of June payment, quote: “I vacated carport #8 as of June 1st due to unacceptable combination of attitude/safety/rent. Regretfully, I sent June rent already. If you cashed my check for June, please refund my payment immediately. If not, void check and send back to me”. Following tradition, they ignored me but pocketed money. I sent another letter, this time with delivery confirmation and finally received an answer from **. [redacted] of Marks&Co. He refused to return my money insisting that it was June rent. I sent one more letter to him, emphasizing again that I did not rent carport in June 2013 and was forced to terminate lease at once because Marks&Co. failed to provide any reasonable safety. I reminded **. [redacted] that owners knew about ongoing problem since April and carport manager knew about damage in December 2012. As before, **. [redacted] refused to return my money referring this time to the following paragraph in the lease: “either party may terminate this lease by giving the other party thirty (30) days’ written notice from the beginning of any calendar month”. Lease agreement consists of five paragraphs; none of which makes clear that owners are not responsible for safety of parked vehicles and that rent would be due for one more month even if a car was destroyed in the carport. In all letters, **. [redacted] carefully ignored the reason for immediate lease termination and failed to explain responsibilities of carport owners either.

I believe that this is dishonest behavior. Company offers carports for rent and does not bother to provide quality service even after complains; employee ignores letters unless forced to acknowledge their existence (letter delivery confirmation) and then does his best to evade any responsibilities. To be honest, I wrote this complain solely because of Marks&Co. attitude. I can do just fine without $35 (carport monthly rent); I despise indifference, arrogance, greed and dishonesty. All that I am asking for is apology and refund for undelivered services; I showed tremendous patience giving Marks&Co. chance to resolve safety concerns first raised in December 2012. Company did nothing by June 2013. All letters related to this case can be provided upon request, if necessary. Thank you for you time reading this long letter.

Please, be advised that I will be out of town from August 6 to August 29.Desired Settlement: Apology - imperative

refund - may be