Mark's (Corporate HO) Reviews (%countItem)
Mark's (Corporate HO) Rating
Phone: |
Show more...
|
Web: |
|
E-mails: |
Sign in to see
|
Add contact information for Mark's (Corporate HO)
Add new contacts
Phone: |
Show more...
|
Web: |
|
E-mails: |
Sign in to see
|
Add contact information for Mark's (Corporate HO)
On Feb, 23,2019 I purchased 2 $50.00 store cards on line using paypal to pay and trying to request they were mailed to my son's address or a *** store for his pick up. There was a glitch in the internet while I looked up my son's address to add to the paypal address stream and/or marks page and when I came back the page was blank, I refreshed and clicked to go to the paypal pay again and it said, order complete and showed them being sent to my mother's address in ***, ON. I tried to cancel or edit the order and there was no way to do such. This was at 8:22 pm PST I put in the order. I phoned the number to cancel or change the order and there would be no one to service the line until Monday. Most online retailers have a way for me to just edit or cancel with in 30 minutes to an hour but nothing for Marks. I called Paypal to try to alter the order, nope, they have no service until Monday. So I sent an email with my son's address, asked they cancel the order so I could reorder to *** or they send to the *** address. Email response was someone would answer with in 24 hours. LIE no response till Monday. So the response said I had to call with in an hour. My phone records show I called at 8:24 pm, within 2 minutes of the order, Feb 23 2019
Order#***. I phoned customer service as the email also said but you will be happy to know we mailed them out. No cancellation of the numbers so I could reorder was available. I phoned to try that. No refunds? My mother is 84, asking her to walk to a post office and send these to my son is just not possible. I would like the two cards cancelled. I have been more than fair, offered to buy two immediately and have them sent to a *** store or my son's *** address. I'd like it resolved. Right now my mother can send them back unaccepted in the mail return to sender, but I really don't trust this will send the money back to me after speaking with customer service. I will send my son 100.00 through other methods.
Initial Business Response /(1000, 6, 2019/02/28) */
Dear ***,
Thank you for contacting Mark's regarding your gift card order.
I am sorry to learn of the technical issues you experienced when attempting to process a gift card order. I can certainly understand your concern and truly apologize.
Regrettably, once an order is submitted, we are unable to modify or cancel it.
At this time, in order to discuss his further, we ask that you contact our office at ***
Our Customer Service Representatives are available to assist you Monday to Friday 8:00 a.m. to 9:00 p.m. (EST) and Saturday and Sunday 9:00 a.m. to 5:00 p.m. (EST).
We apologize for any inconvenience this has caused and thank you for taking the time to contact us.
Sincerely,
Marni Mark's Customer Service
***
***
Initial Consumer Rebuttal /(3000, 8, 2019/03/02) */
(The consumer indicated he/she did not accept the response from the business.)
Because it does not address the emails stating I should have called within an hour, which I did,it does not address the fact they allow orders on the weekend but have no customer service to deal with issues that may arise like most companies where the standard is to have a site that allows an order to be cancelled with a cancel button with in 1 hour of order in case an error was made. I do not believe they could not get the two gift card numbers and cancel them as if a cashier had put them through in error they would have been corrected she would not still be out the $100.00 and I do not believe they couldn't just re issue two gift cards and mail them to the correct address. This response does nothing to address the poor customer service I was given, the incorrect response to my email sent when a phone call didn't go through and it said to email. So I email and it was not read or not acted on but the order was shipped to my mother who now will have to go out at 84 with arthritis in the cold and snow in ***, Ontario and ice and mail them to my son as she would not return them. My mother actually spent 11.00 to mail them over night to my son and pay for tracking the two gift cards and insurance on them along with mailing them out. I feel like I put her to so much trouble due to this little internet glitch during the purchase that made your site default to purchased and sent it to the default address instead of asking for the shipping address. So many things on your site could be change to be sure this doesn't happen. I already uploaded my phone record showing I called within two minutes of the order going through, I emailed directly after that phone call as the phone said to and this is my callously given response from customer service to the request to not have the cards sent to my 84 year old mother and to have them directed to my son's ***, Ontario address, or cancel the two initial cards and send two new ones to the *** Address. If you would like to see the whole string that would be fine, give me an address to send to.
Final Business Response /(1000, 12, 2019/03/19) */
Thank you for contacting Mark's.
I would like to thank you for reaching out to our office regarding this complaint. I would encourage you to advise this customer to contact our office directly at the number provided below so we can address their concerns. If you have any further questions, please feel free to reply to this email.
Sincerely,
Jen Mark's Customer Service
I was approached by an individual who informed me that if I applied for a Canadian Tire Options Mastercard, I would receive 20% off of my purchase in the store today. I refused to apply but he was perssistant so I did. He gave me a coupon afterwards for 20% off but couldn't print off the temporary card. He then stated I could not use the coupon this visit. I would have to wait until the card came and shop again. I told him it was no good to me and to cancel the application. He went to talk to the store manager to see if something could be worked out. She said no. I then asked to cancel the application again and he wouldn't. I wanted to talk to the store manger myself but she left as I was approaching the cashiers area.I left with no 20% off and an application outstanding.
Product_Or_Service: Shoes
Initial Business Response /(1000, 10, 2018/04/20) */
Dear Leslie***,
Thank you very much for having taken the time to share your concerns with Mark's.
We are very sorry to hear about your in store experience when shopping at our Mark's store. We have taken the liberty of sharing your concerns with those most closely related for their review. Our Regional Manager for Mark's has indicated that they has contacted you and that you discussed the issue with them.
Please know that we take all of our customer's concerns very seriously and appreciate your comments as it provides us the opportunity to understand where we can improve the products and services that we offer.
Should you wish to contact us for any reason, we can be reached at ***.
Please accept our sincere apologies for any inconvenience this has caused.
Thank you for providing us the opportunity to respond.
Sincerely
Mark's Customer Service
Initial Consumer Rebuttal /(3000, 13, 2018/04/23) */
(The consumer indicated he/she did not accept the response from the business.)
I am still awaiting an e-mail from the regional manager concerning what we had discussed.
Final Business Response /(4000, 15, 2018/04/25) */
Dear Leslie ***,
Thank you once again for reaching out to Mark's.
We have followed up with the regional manager and they have advised that they have since sent you an email today with what you had discussed along with apology.
Thank you for providing us the opportunity to respond.
Sincerely,
Mark's Customer Service
Final Consumer Response /(2000, 17, 2018/04/27) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The issue has been resolved in a manner above my desired resolution. I am satisfied with their genuine concern. Thank you.
Unable to use Marks.com gift card on their website.
Complaint for 'Marks' not honouring their gift card terms. The terms mention gift card can be
used for online purchases on www.marks.com but the website refused to allow it. After numerous attempts to contact through phone, social media and email, customer service refused to abide by their own terms and provided no resolution. Mark's is misleading the consumers by leading them to
believe that gift card can be used on their website. Hundreds of gift cards can be found in stores that have the same error in their terms.
Initial Business Response /(1000, 12, 2017/10/27) */
Dear Mr.
Re: CR # ***
Thank you for reaching out to ***'s. We are currently making some exciting changes to our website and unfortunately this means customers are unable to redeem their gift cards online. However, we are happy to report that all customers will be able to redeem gift cards on marks.com by mid-November. We apologise for this inconvenience.
As discussed in my conversation with you, we have requested that the 2 gift cards that you currently have, be sent to our Head Office in Calgary and once received, we will request a cheque to be processed and sent to the address that you supply to us.
Thank you for providing us the opportunity to respond.
Sincerely,
***
Team Lead
Mark's Customer Service