Please have the cabinet maker describe to me how all the cabinet doors with dampers don't have the same problem? but only 4 our of about 40. Honestly this does not even matter because I have a copy of the warranty documents and again there are no conditions mentioned that limit homeowner to make ANY modifications to the cabinets whatsoever. Frankly I don't care about opinions, please provide clear and provable reasons for your position.
Complaint: [redacted]
I am rejecting this response because:The contract became void when Our Country Homes presented grossly misrepresented statements to us through emails, telephone conversations and in person. Once again, we request the refund of the $2000 deposit because Our Country Homes breached the level of trust necessary to fulfill the contract by failing to accurately answer questions regarding their product and services.
Regards,
S[redacted]
Our Country Homes
We apologize for the difficulties with the water
well housing and installationSome of the problems from this claim were a
result of miscommunication between our company and vendors, which we have
worked to correct. We look forward to
having this issue resolved by tomorrow, February 26th
If there are any other questions related to this
issue, please let us knowWe thank you for your patience
Thank you,
Our Country Homes
We apologize for the late delay in your claim. The holidays tend to throw everyone back a little on scheduling. We are sorry for the trouble you are experiencing with your cabinet hardware. Our cabinet contractor assessed your cabinet-door adjustments and determined that, due to the installation of a third-party dampener, they would not honor the original terms and conditions with the warranty of the product. The installation of the third-party dampeners has inhibited the function of the original hinges that come with the product and unfortunately, voids the original terms and conditions of the cabinet hardware. The cabinet company determined these assessments and Our Country Homes must stand by their assessment. We apologize for the inconvenience.
We apologize for the late delay in your claimThe
holidays tend to throw everyone back a little on schedulingWe are sorry
for
the trouble you are experiencing with your cabinet hardwareOur cabinet
contractor assessed your cabinet-door adjustments and determined that, due to
the installation of a third-party dampener, they would not honor the original
terms and conditions with the warranty of the productThe installation of the
third-party dampeners has inhibited the function of the original hinges that
come with the product and unfortunately, voids the original terms and
conditions of the cabinet hardware The cabinet company determined these assessments
and Our Country Homes must stand by their assessment.
Our Country Homes
We apologize for the inconvenience
The flooring that was installed is defective. It is chipping, cracking, buckling and splitting. New blemishes sstill how up every week (since March 2015) and is not caused by anything we have done. It is as if the flooring material (pre-fabricated "wood") is deteriorating every day. The material that the floors are composed of is certainly not suitable to be considered to be flooring. The "someone" from the flooring company that inspected our floors personally to determine if there was a manufacturer fault in the product who found that the flooring is not faulty is either biased or wrong. It is visible with the naked eye that these floors are essentially rotting. Per our 1-year-warranty with Our Country Homes, the floors should be replaced with an acceptable product.
Please have the cabinet maker describe to me how all the cabinet doors with dampers don't have the same problem? but only 4 our of about 40. Honestly this does not even matter because I have a copy of the warranty documents and again there are no conditions mentioned that limit homeowner to make ANY modifications to the cabinets whatsoever. Frankly I don't care about opinions, please provide clear and provable reasons for your position.
Complaint: [redacted]
I am rejecting this response because:The contract became void when Our Country Homes presented grossly misrepresented statements to us through emails, telephone conversations and in person. Once again, we request the refund of the $2000 deposit because Our Country Homes breached the level of trust necessary to fulfill the contract by failing to accurately answer questions regarding their product and services.
Regards,
S[redacted]
Our Country Homes
We apologize for the difficulties with the water
well housing and installationSome of the problems from this claim were a
result of miscommunication between our company and vendors, which we have
worked to correct. We look forward to
having this issue resolved by tomorrow, February 26th
If there are any other questions related to this
issue, please let us knowWe thank you for your patience
Thank you,
Our Country Homes
We apologize for the late delay in your claim. The holidays tend to throw everyone back a little on scheduling. We are sorry for the trouble you are experiencing with your cabinet hardware. Our cabinet contractor assessed your cabinet-door adjustments and determined that, due to the installation of a third-party dampener, they would not honor the original terms and conditions with the warranty of the product. The installation of the third-party dampeners has inhibited the function of the original hinges that come with the product and unfortunately, voids the original terms and conditions of the cabinet hardware. The cabinet company determined these assessments and Our Country Homes must stand by their assessment. We apologize for the inconvenience.
We apologize for the late delay in your claimThe
holidays tend to throw everyone back a little on schedulingWe are sorry
for
the trouble you are experiencing with your cabinet hardwareOur cabinet
contractor assessed your cabinet-door adjustments and determined that, due to
the installation of a third-party dampener, they would not honor the original
terms and conditions with the warranty of the productThe installation of the
third-party dampeners has inhibited the function of the original hinges that
come with the product and unfortunately, voids the original terms and
conditions of the cabinet hardware The cabinet company determined these assessments
and Our Country Homes must stand by their assessment.
Our Country Homes
We apologize for the inconvenience
The flooring that was installed is defective. It is chipping, cracking, buckling and splitting. New blemishes sstill how up every week (since March 2015) and is not caused by anything we have done. It is as if the flooring material (pre-fabricated "wood") is deteriorating every day. The material that the floors are composed of is certainly not suitable to be considered to be flooring. The "someone" from the flooring company that inspected our floors personally to determine if there was a manufacturer fault in the product who found that the flooring is not faulty is either biased or wrong. It is visible with the naked eye that these floors are essentially rotting. Per our 1-year-warranty with Our Country Homes, the floors should be replaced with an acceptable product.