Mark's Telethon Electronics

The customer did come in late on that Tuesday afternoon when we were about to close for the day. saying he needed to have his amplifier back by that friday evening. I told him there was no guarantee that would happen. I said that I would have the tech take a...

look but couldnt promise anything. told him it was $50 to have it looked at and he agreed to leave it. our tech looked at it Wednesday night and said that he needed to identify some of the parts that were bad and needed to locate a schematic diagram online to do so, I called the customer early thursday told him what was happening and he again asked if we could have it ready the following day. I said no that parts would need to be ordered if he even Ok's the estimate. I told him I couldnt tell an exact amount because we needed further part information but that more then likely it would be about $200 minus the $50 he had already paid. he said the amp didnt cost him that much and would just pick it up. I said ok but that the tech wouldnt be back in until friday evening and he would put it back together then and he could pick it up saturday if he liked. the customer understood and got off the phone. then in the early afternoon he came asking to pick it up. I said the unit isnt back together and reminded him of the conversation we had just had a couple hours earlier. he said thats ok I will just take it like it is. so I got the unit and brought out what screws I thought went with it. he said they werent the right ones. I said ok, the tech will have to give them to us and you can come back saturday to get them. the customer then got an attitude and said he was [redacted] at us?? I said I dont understand why you would be [redacted]?? We have bent over backwards for you to even have the unit looked at that fast?? he didnt seem to care and just stood there. he finally took the unit without the screws and left the store. he then came back late saturday evening after 4pm. (we had actually closed) to get the screws. and said very little. He didnt seem to understand or follow the instructions I had given him regarding the unit. after we had already talked about the tech not being in till friday evening and then I told him we close at 4pm on saturdays and he showed up after 4. He has no cause to be mad at the shop nor want any kind of refund. I think this whole situation is amazing that he even filed a complaint. there will be no refund of any kind. thank you

Review: I purchased a Mackie 808S PA amp on [redacted]. The ad stated: "I am unsure if its fully functional or not. it does power up fine but don't have proper equipment to test fully."

The amp did not work, so I took it to a repair tech who said that none of the many LEDs on the front panel were lit (the amp did not "power up fine"). He was able to get some of them to light (not all), but was not able to fix the amp.

I sent an email about this and noticed that the [redacted] seller owned an electronics repair shop that states he repairs: "Home Stereos, Amplifiers, Equalizers, DJ Equipment", which is another misrepresentation.

I immediately started a dispute with [redacted], which was not in my favor, most likely because the item was "sold completely as-is with no refunds or returns"

In his only contact, the seller has called me a liar.

I maintain that the [redacted] description misrepresented the condition of the item.

I am looking for Revdex.com to be an impartial negotiator.Desired Settlement: At this point, I want a full refund, including return shipping.

Business

Response:

Mark's Telethon Electronics did not sell the item to this person. He bought it from a person at the shop through a personal [redacted] account. My understanding is the item was sold as-is with no refunds or returns. we...Mark's Electronics have no business in the matter and ask that it be removed from our record. thank you

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

The email address on the [redacted] account is the same as the business email ([redacted]) as seen on the company's web site ([redacted]). Also, the [redacted] account name for the sale was [redacted]. You also clearly state that it was "from a person at the shop" that was using the shop's business email address to sell things related directly to the business (electronics and audio equipment).

Review: HelloFew days ago I brooked my Musical amplifier on-off switch. I took this unit to Mark's electronic for repair and to replace the On-Off switch. Even though the problem was the switch they charged me $30 for diagnosis.day and half later I went by the store to get the status on the unit. There no work done on it. So I requested the take my unit without fixing it since I needed to get it fix before 6:00 PM on Friday 3/8/2013. They told me if I take the unit that there will be no refund even though there was no attempt to fix it So I decided to leave the unit for another day to have them to fix it. I went by store at 3:00 pm on 3/8/2013. The lady in the office read me the Technician's diagnosis was that power supply was bad and it will cost $220 to $250 to fix it. At that point I picked up my amplifier and left the store. Therefore I lost my $30. After I left the store I stopped by local [redacted] and purchased an On-Off switch part # [redacted] for $3.19 + taxes. I attached it to my amplifier. it works as it was designed to work. My point about all these is that Mark's Electronic are trying to cheat customers with unreliable diagnosis to get more money for the work that he will not perform. Businesses such as Marks Electronic should be informed to public so customers to know what they getting into .Desired Settlement: I want my $30 since I am 100% sure that Mark's Electronics did not attempt to even diagnosis the problem and cam up with made up cause of problem assuming that I was not aware of the problem with unit.

Business

Response:

the customer dropped off the unit 3/8 asking to have a switch replaced. he told us that he had attempted to replace the switch he purchased from another source didn't work. he told us that he thought there could be other problems. he was told it could probably take a few days to get to it and we would call him. he came in the same evening asking about and was told the tech hadn't even come in yet to look at it and again we would call him. so on Thursday just a day later he comes in again asking to check the status on the repair. he said that we told him it would be done the same day...when we never told him that. he then asked for a refund and to take his unit out. the person at the counter said that's fine if you want to take it out but he wasn't authorized to give a refund. the customer became irate cussing and shaking the ticket in the counter person's face saying "where does it say no refund?" the counter person called the owner..mark and mark spoke with the customer on the phone and told him there would be no refund and if he wanted it looked at he would need to leave it to allow our technician to troubleshoot the item. he agreed and said he would leave it and that he would call or come by Friday. mark said no..we will call you once we have had a chance to look at it. he agreed. our tech looked at it Thursday night and found that the switch was defective but could possibly have a power supply problem based on what the customer had originally told us. we told him if the power supply also needed to be repaired the initial estimate would be $200-250 minus the $30 he paid for the estimate. the customer called Friday afternoon and spoke with another counter person asking again about his unit. she told him the information provided and he got irate again and told her..."I will be in to pick it up DONT TOUCH IT" he then came in picked it up. then about an hour later called back saying he had [redacted] replace the switch and that we were trying to rip him off. we gave him information on the unit the best we could without replacing the switch. and put his unit in front of others because he was acting nasty. there will be no refund. nor will we do any further work for this customer. thank you marks electronics

Business

Response:

the first response is how the events happened. we have 2 other witnesses to the events. the customer told each of us what was written in the response and how he acted when he came. the ticket was on the counter, he picked it up and shook it in my counterpersons face. we have been in business for over 25 years and have worked with thousands and thousands of customers. we have a fine reputation in the community. there will be no refunds. thank you

Business

Response:

there was another person there that day. she was in the back of the shop behind the doors leading from the display area of the shop in the front. there will be no further correspondence on this matter. thank you

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:I am 100% sure there was no one else back in the back area. Door was widely open and I was able to see through.

Regards,

Review: On Tuesday, July 8th, 2014, I went to Mark's Telethon Electronics around 3:30 pm requesting repair service for a guitar amplifier. I was very clear that I needed it to be done by Friday, July 11th. The clerk mentioned that it would be on a rush order for Friday, and I also needed to pay $50 for the estimated cost to diagnose, including identifying parts that would need to be replaced. Before leaving the store I signed a paper indicating that I opened the unit and noticed one of the components severely damaged (r67) and that there was not enough sound output. I got a call on Thursday morning indicating that the amp was not going to be fixed by Friday, and that it would cost me $200-- a price that I decided not to pay. By that point I was a bit annoyed by the delayed status from the shop, so I decided to pick up the amp without any repairs. I got in to the store and the amp was still not reassembled, and I noticed that all the screws were missing. I asked about them and the employee indicated that he had not been the person working on it and that he could not find the screws. He told me to come back on Saturday to pick them up with the technician notes about the the parts that needed to be fixed. When I went back on Saturday, July 12th to pick up my screws, I was expecting the notes with the estimated cost of repair, even though I declined to have the repairs done. I finally signed the invoice and walked out with no desire of coming back ever.

I feel like I should not have been charged the $50 just to have the amp opened and be told a component was burnt that I had already identified to him on Tuesday. I received no new information in technician's notes about the parts (which was supposed to be included in that $50 fee) nor any rush fix of my unit or timely contact from the store saying it would not be done in time.Desired Settlement: I'll like to be refunded my money

Business

Response:

The customer did come in late on that Tuesday afternoon when we were about to close for the day. saying he needed to have his amplifier back by that friday evening. I told him there was no guarantee that would happen. I said that I would have the tech take a look but couldnt promise anything. told him it was $50 to have it looked at and he agreed to leave it. our tech looked at it Wednesday night and said that he needed to identify some of the parts that were bad and needed to locate a schematic diagram online to do so, I called the customer early thursday told him what was happening and he again asked if we could have it ready the following day. I said no that parts would need to be ordered if he even Ok's the estimate. I told him I couldnt tell an exact amount because we needed further part information but that more then likely it would be about $200 minus the $50 he had already paid. he said the amp didnt cost him that much and would just pick it up. I said ok but that the tech wouldnt be back in until friday evening and he would put it back together then and he could pick it up saturday if he liked. the customer understood and got off the phone. then in the early afternoon he came asking to pick it up. I said the unit isnt back together and reminded him of the conversation we had just had a couple hours earlier. he said thats ok I will just take it like it is. so I got the unit and brought out what screws I thought went with it. he said they werent the right ones. I said ok, the tech will have to give them to us and you can come back saturday to get them. the customer then got an attitude and said he was [redacted] at us?? I said I dont understand why you would be [redacted]?? We have bent over backwards for you to even have the unit looked at that fast?? he didnt seem to care and just stood there. he finally took the unit without the screws and left the store. he then came back late saturday evening after 4pm. (we had actually closed) to get the screws. and said very little. He didnt seem to understand or follow the instructions I had given him regarding the unit. after we had already talked about the tech not being in till friday evening and then I told him we close at 4pm on saturdays and he showed up after 4. He has no cause to be mad at the shop nor want any kind of refund. I think this whole situation is amazing that he even filed a complaint. there will be no refund of any kind. thank you

Review: Paid 80.00 fee to have television looked at . Owner called and said that the problem was either one small part that would fix it or it could be the screen itself, and that would cost to much to fix. The small part wasn't in stock and he would have to order it and would take a few days. Also if the small part didn't work that it would be a restocking fee of 100.00 dollars. two days later he called and said that the small part did not work and the set could not be fixed without a new screen. And I also owed for the restocking fee. I feel that I paid 80.00 to have them look and fix my television and not guess what the problem could have been and also charge me for them for their mistake.Desired Settlement: Keep The television, and pay their own Restocking fee. I Paid Them 80.00 dollars to find the problem Not to guess.! I will even send them 20.00 dollars and with the 80.00 I already paid should take care of the Restocking fee.

Business

Response:

When our shop called the customer to tell him about his tv we told him that there was a good chance that the screen(front Panel) could be bad. I also very clearly explained to him that we could send the board back but there would be a restocking fee, return shipping and labor time. I also told him that I didnt recommend doing it. that I recommended he purchase one of much newer and nicer sets and that I would even give him a break on one as well. he said go ahead and try the board and agreed to pay the $100 in fees if the screen was bad. we got the part in and found that the screen too was bad. we called the customer to let him know and again made our offer of a break on another television which he declined. I said will you be picking the set up when you come to pay the $100? He said he had to check with the actual owner of the tv who is said is [redacted] reastaurant. I said thats fine let us know. 2 weeks have now gone by. I called him again last friday the 24th and left a message that we hadnt heard from him. I stopped by the shop that evening to pickup something and he finally called back. He said that the actual owner of the tv was away tending to a death in the family and that he had questions about why there were further charges? I said we had already discussed these several times. and he began using abusive language toward me on the phone. and said you can take me to court I'm not paying anything! I told him I would if need be. and told him again I dont know why you still dont understand? the customer was clearing informed of his options before we did anything and he wanted to proceed. At this point he either owes $100 or I will put a portion of that money toward another tv. I will not accept $20 when $100 was agreed.

Consumer

Response:

Revdex.com of Metro Washington DC

Nov 10 (1 day ago)

to me

---------- Forwarded message ----------

From: <[redacted]>

Date: Sun, Nov 9, 2014 at 7:56 AM

Subject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania complaint #[redacted].

To: "[email protected]" <[email protected]>

The actual owner of the television has been in contact with me and has agreed to pay the $100 that is owed. he also said he doesnt understand why [redacted] is acting that way. and said he has said nothing but good things about us.