Mark's Tree Service

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.  There was no refusal in any way of disclosing the estimate for the damage property. The day of the accident his Foreman was given the cost of the carport that was installed just four days prior. Even in his rebuttal he did not acknowledge the shed that was damaged either. He is trying to just give me the difference in what his Services cost versus what the cost of the carport was. He refuses to acknowledge that it will cost money to remove the carport and repair the shed. Let alone all of the damage that has been caused to my boat after all of this time because the boat cannot be removed from the carport. He is giving a complete Distortion of the truth and his refusal to disclose any of his insurance information leads me to believe he does not possess any at all. I refuse to speak with him because his language and his demeanor are disrespectful and vulgar. He starts to yell at you at a high volume and then hangs up the phone. He is completely unprofessional unlike his Foreman who is very professional. This is one of the worst business dealings I have ever had in all my time dealing with contractors. I am going through my homeowner's insurance and I will get everything fixed to my satisfaction. His Foreman told me that everything would be completed to my satisfaction before I would have to pay for his tree service. He refused to do all of that instead using what the cost was for his Services as some type of coupon. His business etiquette is far from professional.  Regards,  [redacted]

Short Phone Response - This issue was taken care of already, finished grinding a few weeks ago.