Revdex.com:I have reviewed the offer made by the business in reference to complaint ID***, and have determined that this proposed action would not resolve my complaint
I will agree to take vehicle in to actually let service department look at damageI am not willing to close complaint at this time by accepting this offerMy terms on vehicle inspection are simpleSince the service manager *** has such poor social skills, he is to stay in his office away from me, my wife, and our vehicleI will not be disrespected by him againMyself, my wife, and my representative will be in the garage area while vehicle is thereIf these terms are accepted by Boardman Nissan, I will schedule an appointment. Regards,*** ***
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DO NOT SHOP BOARDMAN NISSAN!! I went into Boardman Nissan and the sales manger Mike Swas very rude and unprofessionalHe was upset because I asked him multiple questions about the car that I wanted to purchase (as I should)He began to yell, act rude and disrespectful and told me "just forget about it, you can leave now because I'm not going to deal with you" because I asked questions? I thought that was apart of his job "customer service" Since that's how I was treated I took my business elsewhereNEVER WOULD I EVER send any of my family, friends and colleagues to purchase vehicles from them again!!
Revdex.com:I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
. First and for most at no point did I ever call the service manager a liar. He jumped to the conclusion on his own. He's words were exactly "Your making it personal by calling me a liar". At no point did I say that word. My statement was "That I marked the old muffler in case anything happened after it was replaced". Mainly because there was nothing wrong with the old muffler. The pipe sheared off right where the hanger weld was placed. I did not believe it could have been replaced and fall apart in the exact same way in less then a year". I said that I had video of marking the first muffler and what if the mark is still there. When [redacted] immediately jumped to anger he must have missed the what if. The reason the conversation ended so abruptly was because of his attitude and direct turn to hostility. Mind you this all took place in under sixty seconds. If he claims I ever called him a liar then at this point I would exercise the term on him. As far as stating the damage is a rusted off pipe that Nissan never touched is also not true. There is no way for them to know where the damage was since no one there ever pulled the car into the garage, let alone look at it to diagnose. As a matter of fact there is no rust on the pipe and the break is in the exact same place. The third issue over loose lug nuts I find interesting. You can remember giving me the routers we argued over concerning the loose lug nuts but there is nothing in your records? That was an issue we reported to Nissan also when your dealership refused to admit they were wrong. Rotors were cheap, you asked if I would be satisfied and replace them on my own and I said yes. I didn't even bother asking for the aluminum wheels to be replaced or repaired from the damage. Thought I was being very reasonable about the situation after almost loosing a wheel and finding missing and loose lug nuts. So since you want to throw the word liar around, there three lies from your statement alone. As to why being a veteran was brought up it was simply to show that I am not the kind of person who blindly accuses others and that I have respect for those I interact with. This is what your service manager [redacted] is lacking in his dealing with the public. Nissan was only complained to because of the service. And I never expected for Nissan corporate to pay for repairs done by your service department. Your service department should back up the work it does. The issue we have is the service department not standing by the work they did. Regardless if the first attempt was a goodwill fix or not the repair did not last a year so we expected the problem to be rectified and damage caused by it repaired. My, "complaining to Nissan" has been because of work done in your service department. Also, [redacted] at corporate is right that they should not pay for anything other than recalls and warranties, that is their department, and I never wanted them to pay for the mistakes of one of their dealerships service departments. The job of a service department is to do quality work to support the dealership and brand name. I feel no need to apologize that I am a trained mechanic before, during, and I after my service in the[redacted]. I am not your average customer who blindly accepts a business to hide behind paperwork. Regards,[redacted] %3
Revdex.com:I have reviewed the offer made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Actually what the third party said, since I was standing right there in the garage with them, is that the muffler and pipe Nissan installed could be easily seen by wear. Also the reciept from Nissan shows the parts replaced. Muffler and pipe. The break is right at the junction of the the two pieces put together by the service department. Those are the exact words of the third party mechanic and supervisor that looked at car and receipt from Nissan given to my wife from [redacted] himself in service department. ]Regards,[redacted]
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Revdex.com:I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have seen the third party that was requested of me. [redacted] and I have both received the same results. Now that a third neutral party has agreed with me that the exhaust defect is in no way rust related, and the break is in the exact same spot as before less than 8 months ago. Also to be noted that the break is directly between the two parts installed by the dealership. I have taken the time to go to this third party and wait, since the result is on my behalf, how will Boardman Nissan respond? I can share any documentation you may need. Regards,[redacted] %3
Boardman Nissan Inc. made an offer to resolve this complaint. The details are as follows:Date that proposal was made: 2/23/2015 Value of proposed resolution (USD): Description of proposed resolution: Repair failed part that was offered when [redacted] took his vehicle to a third party for inspection. Promised completion date: 2/21/2015In addition, the business provided the following additional comments:[redacted] took the vehicle to a third party, which confirmed the part that failed is not the part that was installed on the vehicle. We are sorry the part has failed. However, the part and the damage that was caused is not covered by an warranty. In conclusion, we authorized the part to be repaired while at the third party at no charge to him, but [redacted] declined to have the repair.
Boardman Nissan Inc. made an offer to resolve this complaint. The details are as follows:Date that proposal was made: 2/5/2015 Value of proposed resolution (USD): Description of proposed resolution: We are more than happy to inspect the area that has an issue and provide options at a time that works for the client. Promised completion date: 3/2/2015In addition, the business provided the following additional comments:
Boardman Nissan Inc. made an offer to resolve this complaint. The details are as follows:Date that proposal was made: 2/24/2015 Value of proposed resolution (USD): 100 Description of proposed resolution: Boardman Nissan will authorize repair by [redacted] of the pipe going to the muffler that is damaged. Promised completion date: 3/15/2015In addition, the business provided the following additional comments:This is Boardman Nissan's final offer.
Revdex.com:I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. I have been extremely polite and patient through this process. This offer of covering the $** repair is an insult. I went to the third party you chose and now you refuse to accept their finding. Paying for the cheap side of the repair but not the bumper replacement proves to me that you admit it is your fault but refuse to take full responsibility. In no way is a $** repair offer even remotely close to the damage resulting from your poor maintenance. I have been looking through the dealership ratings sites and have now seen that not only am I not alone in this struggle with boardman nissan, others are having the same problems, even with [redacted] who is mentioned. For example on edmunds.com your rating is under a 1out of 5. I would think a company as big as yours would actually strive to not be the laughing stock of boardman car dealerships. I guess for you it is enough to get the money at the door with good service and then let people like [redacted] ruin the relationship on the maintenance side followed up with zero accountability for inferior work with no quality assurance inspections to see if the techs actually do a proper job. As a quality assurance inspector for 5 years in the [redacted], an incident like this would have led to immediate legal action. So I guess you can feel safe here in the civilian world knowing that all you have to say is, I don't care about responsibility and truth. I don't care what the professionals I chose to inspect the care have to say. I don't care what the paperwork says on black and white. I don't care about the customer service and doing my job. So what I am trying to say is your offer is as big of an insult as the ones I received from your service manager [redacted] who I'm guessing has received no disciplinary actions for his behavior against me and my wife or the other customers that have complained about him. To sum up, if this is your final offer I feel sorry for you, who cannot take care of an honest customer, and anyone else that mistakenly trusts the honest salesman in the front working hard to make the money and goodwill toward customers that will be destroyed by your service department.
* MY FINAL OFFER, REPAIR EXHAUST AND RESULTING BUMPER DAMGAGE *Regards,[redacted]
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In researching the [redacted] vehicle and complaints, firstly we found that their vehicle has not had a tire rotation in over 18 months. We would not have taken off the tires in that timetable. In...
addition, we have no notes in our history of comments made by the client about lug nuts. If the lug nuts were loose and not tightened at any time in the past we are very, very sorry.
Secondly, Mr & Mrs. [redacted] were in last January 23, 2015. When Mr. [redacted] arrived he announced to [redacted] (one of our service advisors) that he wanted to speak to the service manager. [redacted] (Parts and Service Director) approached Mr. [redacted] and asked what I could do to help him. Mr. [redacted] stated that less then a year ago he had his 2009 Cube in for a repair and that he was having the same problem only now it caused further damage. [redacted] asked for Mr. [redacted] name and information and looked up his history to see what repair we had done. [redacted] found that last March we had replaced his muffler & muffler gasket, as a " 1 TIME GOODWILL GESTURE " beyond warranty repair, as the vehicle had 61,655 miles at the time and the muffler was not covered under warranty. The muffler had rusted off at the connection.
[redacted] explained to Mr. [redacted] that as this repair had been a one time goodwill gesture authorized by Nissan that he would need to contact Nissan consumer affairs if he felt there was something more that Nissan should address. Mr. [redacted] stated at that point that "the problem was shoddy workmanship, and that the muffler was never replaced because Mr. [redacted] had put a mark on the old one and this one still had a mark on it". We did in fact install a new muffler at that time. [redacted] showed him a copy of the paper work and explained that he was given a copy of this at that time and it clearly stated "1 time goodwill adjustment". I further stated that for him to claim that we did not replace the muffler at that time was inferring that [redacted] was a liar. He said "Ok you are a liar." At that time [redacted] asked [redacted] (express advisor) for Mr. [redacted] keys and explained that Boardman Nissan would not work on Mr. [redacted] vehicle in any capacity. [redacted] explained that when Mr. [redacted] was making the issue a personal one that there was no more conversation to be had. Mr. [redacted] then left. Mrs. [redacted] came back in to the service department and asked why Boardman Nissan wouldn't work on their vehicle, (she was not present at that time of the conversation with Mr. [redacted]). [redacted] explained what had transpired to Mrs. [redacted]. [redacted] gave her a copy of the original repair order, instructed Mrs. [redacted] to contact Nissan consumer affairs. [redacted] explained that when a client makes a personal attack on an employee, that they are to instruct the client that we will not work on their vehicle. She said "yes when that happens anyone would shut down. [redacted] explained that he was there to help, and would be glad to help her in any way I could. [redacted] then politely asked her "Is there any thing that I can do for you today?" She looked at her husband who had come back in, he shook his head no and she replied "No I guess not". They then left.
The current problem is not the muffler but the intermediate pipe leading to the muffler has rusted off. Consequently, this is not the same part that was replaced or repaired last year. The vehicle currently has in excess of 73,000 miles on it. Finally, the [redacted] did contact Nissan consumer affairs and spoke with [redacted], from Nissan consumer affairs. [redacted] contacted [redacted] on Tuesday regarding the matter with the [redacted]s and [redacted] explained to [redacted] what had transpired. [redacted] stated that this was the third time that the [redacted] had contacted Consumer affairs seeking Nissan to cover non warranted repairs. He further stated that Nissan was not going to be willing to participate in further repairs on the [redacted] vehicle that were not expressly covered by recall or warranty.
In conclusion, we have a number of vets employed by Boardman Nissan to include both owners of the dealership and do not understand why being a veteran would even be brought into the conversation. We treat everyone with respect. If a client makes personal attacks with any employee, we will exercise our right to refuse doing business with said client. Boardman Nissan has good willed in excess of $750.00 dollars in repairs to the [redacted] vehicle in the last couple of years, which includes the muffler repair and new rotors. The [redacted]s have only done oil changes with Boardman Nissan. When Boardman Nissan has suggested repairs, Mr. [redacted] has said each time that he will do it himself. We are sorry that Mr. [redacted] feels that Boardman Nissan has not been fair. However, in reviewing the records we have been extremely fair and honest in dealing with the [redacted]s. If the [redacted]s would like their vehicle repaired for a fair price, we are more that happy to complete the work as long as we are dealt with in a civil manner.
Boardman Nissan Inc. made an offer to resolve this complaint. The details are as follows:Date that proposal was made: 2/11/2015 Value of proposed resolution (USD): Description of proposed resolution: At this point a third party may be the best option for both parties involved. [redacted] on [redacted] can inspect the Cube. They specialize in muffler work. The manager's name is [redacted]. The number to their business is [redacted]. She has [redacted] name and is more than happy to inspect the muffler. Please contact her to set up a time to inspect the vehicle. Promised completion date: 2/28/2015In addition, the business provided the following additional comments:
Revdex.com:I have reviewed the offer made by the business in reference to complaint ID***, and have determined that this proposed action would not resolve my complaint
I will agree to take vehicle in to actually let service department look at damageI am not willing to close complaint at this time by accepting this offerMy terms on vehicle inspection are simpleSince the service manager *** has such poor social skills, he is to stay in his office away from me, my wife, and our vehicleI will not be disrespected by him againMyself, my wife, and my representative will be in the garage area while vehicle is thereIf these terms are accepted by Boardman Nissan, I will schedule an appointment. Regards,*** ***
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DO NOT SHOP BOARDMAN NISSAN!! I went into Boardman Nissan and the sales manger Mike Swas very rude and unprofessionalHe was upset because I asked him multiple questions about the car that I wanted to purchase (as I should)He began to yell, act rude and disrespectful and told me "just forget about it, you can leave now because I'm not going to deal with you" because I asked questions? I thought that was apart of his job "customer service" Since that's how I was treated I took my business elsewhereNEVER WOULD I EVER send any of my family, friends and colleagues to purchase vehicles from them again!!
Revdex.com:I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
. First and for most at no point did I ever call the service manager a liar. He jumped to the conclusion on his own. He's words were exactly "Your making it personal by calling me a liar". At no point did I say that word. My statement was "That I marked the old muffler in case anything happened after it was replaced". Mainly because there was nothing wrong with the old muffler. The pipe sheared off right where the hanger weld was placed. I did not believe it could have been replaced and fall apart in the exact same way in less then a year". I said that I had video of marking the first muffler and what if the mark is still there. When [redacted] immediately jumped to anger he must have missed the what if. The reason the conversation ended so abruptly was because of his attitude and direct turn to hostility. Mind you this all took place in under sixty seconds. If he claims I ever called him a liar then at this point I would exercise the term on him. As far as stating the damage is a rusted off pipe that Nissan never touched is also not true. There is no way for them to know where the damage was since no one there ever pulled the car into the garage, let alone look at it to diagnose. As a matter of fact there is no rust on the pipe and the break is in the exact same place. The third issue over loose lug nuts I find interesting. You can remember giving me the routers we argued over concerning the loose lug nuts but there is nothing in your records? That was an issue we reported to Nissan also when your dealership refused to admit they were wrong. Rotors were cheap, you asked if I would be satisfied and replace them on my own and I said yes. I didn't even bother asking for the aluminum wheels to be replaced or repaired from the damage. Thought I was being very reasonable about the situation after almost loosing a wheel and finding missing and loose lug nuts. So since you want to throw the word liar around, there three lies from your statement alone. As to why being a veteran was brought up it was simply to show that I am not the kind of person who blindly accuses others and that I have respect for those I interact with. This is what your service manager [redacted] is lacking in his dealing with the public. Nissan was only complained to because of the service. And I never expected for Nissan corporate to pay for repairs done by your service department. Your service department should back up the work it does. The issue we have is the service department not standing by the work they did. Regardless if the first attempt was a goodwill fix or not the repair did not last a year so we expected the problem to be rectified and damage caused by it repaired. My, "complaining to Nissan" has been because of work done in your service department. Also, [redacted] at corporate is right that they should not pay for anything other than recalls and warranties, that is their department, and I never wanted them to pay for the mistakes of one of their dealerships service departments. The job of a service department is to do quality work to support the dealership and brand name. I feel no need to apologize that I am a trained mechanic before, during, and I after my service in the[redacted]. I am not your average customer who blindly accepts a business to hide behind paperwork. Regards,[redacted] %3
Revdex.com:I have reviewed the offer made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Actually what the third party said, since I was standing right there in the garage with them, is that the muffler and pipe Nissan installed could be easily seen by wear. Also the reciept from Nissan shows the parts replaced. Muffler and pipe. The break is right at the junction of the the two pieces put together by the service department. Those are the exact words of the third party mechanic and supervisor that looked at car and receipt from Nissan given to my wife from [redacted] himself in service department. ]Regards,[redacted]
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Revdex.com:I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have seen the third party that was requested of me. [redacted] and I have both received the same results. Now that a third neutral party has agreed with me that the exhaust defect is in no way rust related, and the break is in the exact same spot as before less than 8 months ago. Also to be noted that the break is directly between the two parts installed by the dealership. I have taken the time to go to this third party and wait, since the result is on my behalf, how will Boardman Nissan respond? I can share any documentation you may need. Regards,[redacted] %3
Boardman Nissan Inc. made an offer to resolve this complaint. The details are as follows:Date that proposal was made: 2/23/2015 Value of proposed resolution (USD): Description of proposed resolution: Repair failed part that was offered when [redacted] took his vehicle to a third party for inspection. Promised completion date: 2/21/2015In addition, the business provided the following additional comments:[redacted] took the vehicle to a third party, which confirmed the part that failed is not the part that was installed on the vehicle. We are sorry the part has failed. However, the part and the damage that was caused is not covered by an warranty. In conclusion, we authorized the part to be repaired while at the third party at no charge to him, but [redacted] declined to have the repair.
Boardman Nissan Inc. made an offer to resolve this complaint. The details are as follows:Date that proposal was made: 2/5/2015 Value of proposed resolution (USD): Description of proposed resolution: We are more than happy to inspect the area that has an issue and provide options at a time that works for the client. Promised completion date: 3/2/2015In addition, the business provided the following additional comments:
Boardman Nissan Inc. made an offer to resolve this complaint. The details are as follows:Date that proposal was made: 2/24/2015 Value of proposed resolution (USD): 100 Description of proposed resolution: Boardman Nissan will authorize repair by [redacted] of the pipe going to the muffler that is damaged. Promised completion date: 3/15/2015In addition, the business provided the following additional comments:This is Boardman Nissan's final offer.
Revdex.com:I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. I have been extremely polite and patient through this process. This offer of covering the $** repair is an insult. I went to the third party you chose and now you refuse to accept their finding. Paying for the cheap side of the repair but not the bumper replacement proves to me that you admit it is your fault but refuse to take full responsibility. In no way is a $** repair offer even remotely close to the damage resulting from your poor maintenance. I have been looking through the dealership ratings sites and have now seen that not only am I not alone in this struggle with boardman nissan, others are having the same problems, even with [redacted] who is mentioned. For example on edmunds.com your rating is under a 1out of 5. I would think a company as big as yours would actually strive to not be the laughing stock of boardman car dealerships. I guess for you it is enough to get the money at the door with good service and then let people like [redacted] ruin the relationship on the maintenance side followed up with zero accountability for inferior work with no quality assurance inspections to see if the techs actually do a proper job. As a quality assurance inspector for 5 years in the [redacted], an incident like this would have led to immediate legal action. So I guess you can feel safe here in the civilian world knowing that all you have to say is, I don't care about responsibility and truth. I don't care what the professionals I chose to inspect the care have to say. I don't care what the paperwork says on black and white. I don't care about the customer service and doing my job. So what I am trying to say is your offer is as big of an insult as the ones I received from your service manager [redacted] who I'm guessing has received no disciplinary actions for his behavior against me and my wife or the other customers that have complained about him. To sum up, if this is your final offer I feel sorry for you, who cannot take care of an honest customer, and anyone else that mistakenly trusts the honest salesman in the front working hard to make the money and goodwill toward customers that will be destroyed by your service department.
* MY FINAL OFFER, REPAIR EXHAUST AND RESULTING BUMPER DAMGAGE *Regards,[redacted]
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In researching the [redacted] vehicle and complaints, firstly we found that their vehicle has not had a tire rotation in over 18 months. We would not have taken off the tires in that timetable. In...
addition, we have no notes in our history of comments made by the client about lug nuts. If the lug nuts were loose and not tightened at any time in the past we are very, very sorry.
Secondly, Mr & Mrs. [redacted] were in last January 23, 2015. When Mr. [redacted] arrived he announced to [redacted] (one of our service advisors) that he wanted to speak to the service manager. [redacted] (Parts and Service Director) approached Mr. [redacted] and asked what I could do to help him. Mr. [redacted] stated that less then a year ago he had his 2009 Cube in for a repair and that he was having the same problem only now it caused further damage. [redacted] asked for Mr. [redacted] name and information and looked up his history to see what repair we had done. [redacted] found that last March we had replaced his muffler & muffler gasket, as a " 1 TIME GOODWILL GESTURE " beyond warranty repair, as the vehicle had 61,655 miles at the time and the muffler was not covered under warranty. The muffler had rusted off at the connection.
[redacted] explained to Mr. [redacted] that as this repair had been a one time goodwill gesture authorized by Nissan that he would need to contact Nissan consumer affairs if he felt there was something more that Nissan should address. Mr. [redacted] stated at that point that "the problem was shoddy workmanship, and that the muffler was never replaced because Mr. [redacted] had put a mark on the old one and this one still had a mark on it". We did in fact install a new muffler at that time. [redacted] showed him a copy of the paper work and explained that he was given a copy of this at that time and it clearly stated "1 time goodwill adjustment". I further stated that for him to claim that we did not replace the muffler at that time was inferring that [redacted] was a liar. He said "Ok you are a liar." At that time [redacted] asked [redacted] (express advisor) for Mr. [redacted] keys and explained that Boardman Nissan would not work on Mr. [redacted] vehicle in any capacity. [redacted] explained that when Mr. [redacted] was making the issue a personal one that there was no more conversation to be had. Mr. [redacted] then left. Mrs. [redacted] came back in to the service department and asked why Boardman Nissan wouldn't work on their vehicle, (she was not present at that time of the conversation with Mr. [redacted]). [redacted] explained what had transpired to Mrs. [redacted]. [redacted] gave her a copy of the original repair order, instructed Mrs. [redacted] to contact Nissan consumer affairs. [redacted] explained that when a client makes a personal attack on an employee, that they are to instruct the client that we will not work on their vehicle. She said "yes when that happens anyone would shut down. [redacted] explained that he was there to help, and would be glad to help her in any way I could. [redacted] then politely asked her "Is there any thing that I can do for you today?" She looked at her husband who had come back in, he shook his head no and she replied "No I guess not". They then left.
The current problem is not the muffler but the intermediate pipe leading to the muffler has rusted off. Consequently, this is not the same part that was replaced or repaired last year. The vehicle currently has in excess of 73,000 miles on it. Finally, the [redacted] did contact Nissan consumer affairs and spoke with [redacted], from Nissan consumer affairs. [redacted] contacted [redacted] on Tuesday regarding the matter with the [redacted]s and [redacted] explained to [redacted] what had transpired. [redacted] stated that this was the third time that the [redacted] had contacted Consumer affairs seeking Nissan to cover non warranted repairs. He further stated that Nissan was not going to be willing to participate in further repairs on the [redacted] vehicle that were not expressly covered by recall or warranty.
In conclusion, we have a number of vets employed by Boardman Nissan to include both owners of the dealership and do not understand why being a veteran would even be brought into the conversation. We treat everyone with respect. If a client makes personal attacks with any employee, we will exercise our right to refuse doing business with said client. Boardman Nissan has good willed in excess of $750.00 dollars in repairs to the [redacted] vehicle in the last couple of years, which includes the muffler repair and new rotors. The [redacted]s have only done oil changes with Boardman Nissan. When Boardman Nissan has suggested repairs, Mr. [redacted] has said each time that he will do it himself. We are sorry that Mr. [redacted] feels that Boardman Nissan has not been fair. However, in reviewing the records we have been extremely fair and honest in dealing with the [redacted]s. If the [redacted]s would like their vehicle repaired for a fair price, we are more that happy to complete the work as long as we are dealt with in a civil manner.
Boardman Nissan Inc. made an offer to resolve this complaint. The details are as follows:Date that proposal was made: 2/11/2015 Value of proposed resolution (USD): Description of proposed resolution: At this point a third party may be the best option for both parties involved. [redacted] on [redacted] can inspect the Cube. They specialize in muffler work. The manager's name is [redacted]. The number to their business is [redacted]. She has [redacted] name and is more than happy to inspect the muffler. Please contact her to set up a time to inspect the vehicle. Promised completion date: 2/28/2015In addition, the business provided the following additional comments: