RE: ID# [redacted] I have reviewed the patient's complaint and would like to address every concernIt is infact unethical to diagnose a procedure and render a contradicting treatmentA deep cleaningwas clinically diagnosed taking into consideration the bone level, pocket depths, and oralhygieneWe understand the patient requested a simple regular cleaning, however it could notbe done due to the conditions of his gumsHaving explained this to the patient, our treatmentcoordinator then reviewed fees based on insurance coverage and gave the patient the optionto startHaving gone over a written treatment plan explained cost and financial patientresponsibility, the patient agreed and consented to do half the mouth of the deep cleaning andirrigationIt is essential to clean and irrigate to help flush out bacteria and reduce level ofbleedingWe would not do one without the other for lack of insurance coverage.Therefore the hygienist then completed the treatment and asked that we schedule tofinish the remaining sideAs for the difference in cost, I personally did verify the amountcharged was correct with the insurance companyThe patient copay per quadrant is $25, andour irrigation fee is $per quadrantThe total of the visit including a comprehensive exam, xraysand quadrants of deep cleaning with irrigation totaled to $I apologize for anyinconvenience, as the appropriate treatment was diagnosed and rendered, therefore we areunable to refund the requested amount.Dr [redacted]
RE: ID# [redacted] I have reviewed the patient's complaint and would like to address every concernIt is infact unethical to diagnose a procedure and render a contradicting treatmentA deep cleaningwas clinically diagnosed taking into consideration the bone level, pocket depths, and oralhygieneWe understand the patient requested a simple regular cleaning, however it could notbe done due to the conditions of his gumsHaving explained this to the patient, our treatmentcoordinator then reviewed fees based on insurance coverage and gave the patient the optionto startHaving gone over a written treatment plan explained cost and financial patientresponsibility, the patient agreed and consented to do half the mouth of the deep cleaning andirrigationIt is essential to clean and irrigate to help flush out bacteria and reduce level ofbleedingWe would not do one without the other for lack of insurance coverage.Therefore the hygienist then completed the treatment and asked that we schedule tofinish the remaining sideAs for the difference in cost, I personally did verify the amountcharged was correct with the insurance companyThe patient copay per quadrant is $25, andour irrigation fee is $per quadrantThe total of the visit including a comprehensive exam, xraysand quadrants of deep cleaning with irrigation totaled to $I apologize for anyinconvenience, as the appropriate treatment was diagnosed and rendered, therefore we areunable to refund the requested amount.Dr [redacted]