In response to Revdex.com case # [redacted] for our customer Stephanie Moreland, I have reviewed the records The customer brought her [redacted] to our dealership’s service department on 4/20/The customer stated that there was a buzzing noise coming from the A/C systemThe customer was quoted $for the A/C system diagnosticWe found leaves and debris in the blower motor from an independent shop’s removal of the customer’s cabin air filterWe removed the blower motor, cleaned all debris, and installed a cabin air filter for $The customer also requested a Virginia state inspection during that visitThe vehicle passed state inspection with no needed repairs.On or around June of this year, the customer came into our dealership stating that we failed to diagnose and recommend rear strut replacement to address a noise concern in the rear of the vehicleOur Service Lane Manager explained that we had no knowledge of the noise concern in April The customer further stated we should have found the rear strut noise with the $diagnostic she paid in AprilThe customer also stated that strut had been replaced in while the vehicle was still in the new car warrantyThe customer stated that we should refund her $diagnostic and replace her strut for freeOur Lane Manager explained the diagnostic applied to the A/C repair and was not refundableThe strut was warranted years or 36,miles The strut was no longer in warranty at 114,miles and would not be replaced for freeAfter further discussion, the customer got loud and created a scene in our service department.On or around the end of July of this year, the customer called into the dealership and spoke to our Service ManagerThe customer restated all claims aboveOur Service Manager restated our company’s position aboveOur Service Manager determined the conversation could not be agreed uponThe customer does not service or maintain her vehicle at our dealership Our Service Manager asked the customer not to bring her vehicle back to our dealership.Thank you for your assistance in this matter
[redacted] , Revdex.com case# [redacted] This customer was understandably disappointed that we had to make repairs to his [redacted] He requested a new replacement vehicle in lieu of repairing the vehicleThe [redacted] factory warranty does not provide a replacement vehicleWe made the repairs in accordance with the [redacted] warranty and returned the vehicle to the customer
Dear [redacted],
In response to Revdex.com case #[redacted] for our customer, I have reviewed the records. The account supplied by the customer is accurate concerning the chronology of unfortunate events with his vehicle's windshield. In each case, we have repaired the vehicle using [redacted]...
[redacted]. During each repair, we have either provided or offered free alternate transportation.
When the vehicle was brought in the last time, we repaired the passenger front side window that was broken while the vehicle was in the customer's possession. After the repair, we tested all door components and they were working fine. After our repair, small pieces of broken glass had moved and lodged into the latch mechanism, blocking the door from opening. We have repaired the latch by removing the broken safety glass and the vehicle has been completely renewed to the previous condition prior to the accidental breakage of the initial windshield.
As of the customer's letter dated 3/31/14 we had already made the necessary repairs to his vehicle. We have apologized to our customer for this unusual situation and have given them 2 additional years of complimentary maintenance as a way of expressing our appreciation for their business.
Thank you for you assistance in this matter.
Sincerely,
[redacted]
We apologize that our customer feels that we have denied or are "in violation" of her warranty. We have not been able to duplicate the customer's concerns with her stereo speaker. On her last visit...
to our Service Department, our Technician, Shop Foreman, Customer Relations Manager, and Service Manager listened to her stereo in an attempt to hear her concern. None of our staff heard a defect in any of the vehicle's speakers.We are happy to repair any defect that is a result of the manufacturer's parts or workmanship. We have invited the customer to demonstrate the concern for us. The customer's ability to demonstrate the concern is greatly appreciated. If the customer can come to the dealership Monday through Friday, we will have a Shop Foreman or Service Manager verify the concern with the customer present.[redacted]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I am requesting two additional years of [redacted] warranty service beyond what came with the new car. I am not planning to return my car to McGeorge [redacted] ever, given my history of failed repairs. As they acknowledge, the events were "unfortunate," and as such, I do not wish to tempt fate further. I would like to have my car serviced at another [redacted] dealership under the same terms as the offered McGeorge Care. To accomplish that goal, I need McGeorge to extend the existing [redacted] warranty by two additional years or arrange for service to be performed under warranty at another dealership in Richmond.
Regards,
[redacted]
This customer was understandably disappointed that we had to make repairs to his [redacted]. He requested a new replacement vehicle in lieu of repairing the vehicle. The [redacted] factory warranty does not provide a replacement...
vehicle. We made the repairs in accordance with the [redacted] warranty and returned the vehicle to the customer.
In response to Revdex.com case #[redacted] for our customer Stephanie
Moreland, I have reviewed the records. The customer brought her [redacted] to our
dealership’s service department on 4/20/16. The customer stated that there was
a buzzing noise coming from the A/C system. The...
customer was quoted $109.50 for
the A/C system diagnostic. We found leaves and debris in the blower motor from
an independent shop’s removal of the customer’s cabin air filter. We removed
the blower motor, cleaned all debris, and installed a cabin air filter for
$200.28. The customer also requested a Virginia state inspection during that
visit. The vehicle passed state inspection with no needed repairs.On or around June of this year, the customer came into our
dealership stating that we failed to diagnose and recommend rear strut
replacement to address a noise concern in the rear of the vehicle. Our Service
Lane Manager explained that we had no knowledge of the noise concern in April.
The customer further stated we should have found the rear strut noise with the
$109.50 diagnostic she paid in April. The customer also stated that strut had
been replaced in 2008 while the vehicle was still in the new car warranty. The
customer stated that we should refund her $109.50 diagnostic and replace her
strut for free. Our Lane Manager explained the diagnostic applied to the A/C
repair and was not refundable. The strut was warranted 3 years or 36,000 miles.
The strut was no longer in warranty at 114,458 miles and would not be replaced
for free. After further discussion, the customer got loud and created a scene
in our service department.On or around the end of July of this year, the customer
called into the dealership and spoke to our Service Manager. The customer
restated all claims above. Our Service Manager restated our company’s position
above. Our Service Manager determined the conversation could not be agreed
upon. The customer does not service or maintain her vehicle at our dealership.
Our Service Manager asked the customer not to bring her vehicle back to our
dealership.Thank you for your
assistance in this matter.
Revdex.com:I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.] This is [redacted], the was no offer made by McGeorge [redacted] to make the situation better. They point the finger at the manufacture when they're the ones that represent [redacted] and sell they're vehicles. I have been subject to verbal abuse, threats, and noncompliance from this dealerships employees. I tired to have my brand new truck looked at for all the issues it had when I received it. McGeorge refused, lied to me, tried to cover themselves, and it could have resulted in injury if the problem was not fixed. I had to contact [redacted] Corporate office to get them to do anything. In doing so it angered the management at McGeorge [redacted] and they told me that they intetionally made things hard on me to get my truck serviced and were rude on purpose. I had my truck serviced there after the oil pump started to fail on my engine. My motor was torn apart twice, electrical tampered with, and a lot of other things. I had stains on my seats and scratches on the exterior and interior of my brand new truck. They had to do some repainting of this vehicle and they were suppose to replace interior door panel but failed to do so. I feel as I was sold a pieced together truck and that they could care less about what happens to your vehicle after they sell it or the condition you receive it in. When I got my truck back from the dealer after the motor got pulled apart twice there were fluids everywhere motor was left very nasty and they did such a rich job it leaked and thats why they had to pull it apart again. Im really concerend about the new vehicle I had bought and question the dependablity of it but also how much its been devalued by all these things. I am very displeased with the little to no effort in the response that was given to me from McGeorge or anything to remidy the problem especially giving the fact that this went to the Revdex.com. It just shows that they don't care about much of anything. I have still not gotten my truck fixed all the way yet. All the management asked me what I wanted all I asked for was for a new vehicle as I paid for and expected without issues. They don't believe this is fair at all. I don't see how its unfair everyone should get what they pay for especially as much as I paid for this truck and its pieced together and has been repainted in places, stained, fluids all over the motor and its been devalued greatly it is just awful and no one buying a brand new vehicle should ever have to be subjected to this kind of abuse or retaliation from a company that only cares about itself.
Regards,
[redacted]
In response to Revdex.com case # [redacted] for our customer Stephanie Moreland, I have reviewed the records The customer brought her [redacted] to our dealership’s service department on 4/20/The customer stated that there was a buzzing noise coming from the A/C systemThe customer was quoted $for the A/C system diagnosticWe found leaves and debris in the blower motor from an independent shop’s removal of the customer’s cabin air filterWe removed the blower motor, cleaned all debris, and installed a cabin air filter for $The customer also requested a Virginia state inspection during that visitThe vehicle passed state inspection with no needed repairs.On or around June of this year, the customer came into our dealership stating that we failed to diagnose and recommend rear strut replacement to address a noise concern in the rear of the vehicleOur Service Lane Manager explained that we had no knowledge of the noise concern in April The customer further stated we should have found the rear strut noise with the $diagnostic she paid in AprilThe customer also stated that strut had been replaced in while the vehicle was still in the new car warrantyThe customer stated that we should refund her $diagnostic and replace her strut for freeOur Lane Manager explained the diagnostic applied to the A/C repair and was not refundableThe strut was warranted years or 36,miles The strut was no longer in warranty at 114,miles and would not be replaced for freeAfter further discussion, the customer got loud and created a scene in our service department.On or around the end of July of this year, the customer called into the dealership and spoke to our Service ManagerThe customer restated all claims aboveOur Service Manager restated our company’s position aboveOur Service Manager determined the conversation could not be agreed uponThe customer does not service or maintain her vehicle at our dealership Our Service Manager asked the customer not to bring her vehicle back to our dealership.Thank you for your assistance in this matter
[redacted] , Revdex.com case# [redacted] This customer was understandably disappointed that we had to make repairs to his [redacted] He requested a new replacement vehicle in lieu of repairing the vehicleThe [redacted] factory warranty does not provide a replacement vehicleWe made the repairs in accordance with the [redacted] warranty and returned the vehicle to the customer
Dear [redacted],
In response to Revdex.com case #[redacted] for our customer, I have reviewed the records. The account supplied by the customer is accurate concerning the chronology of unfortunate events with his vehicle's windshield. In each case, we have repaired the vehicle using [redacted]...
[redacted]. During each repair, we have either provided or offered free alternate transportation.
When the vehicle was brought in the last time, we repaired the passenger front side window that was broken while the vehicle was in the customer's possession. After the repair, we tested all door components and they were working fine. After our repair, small pieces of broken glass had moved and lodged into the latch mechanism, blocking the door from opening. We have repaired the latch by removing the broken safety glass and the vehicle has been completely renewed to the previous condition prior to the accidental breakage of the initial windshield.
As of the customer's letter dated 3/31/14 we had already made the necessary repairs to his vehicle. We have apologized to our customer for this unusual situation and have given them 2 additional years of complimentary maintenance as a way of expressing our appreciation for their business.
Thank you for you assistance in this matter.
Sincerely,
[redacted]
We apologize that our customer feels that we have denied or are "in violation" of her warranty. We have not been able to duplicate the customer's concerns with her stereo speaker. On her last visit...
to our Service Department, our Technician, Shop Foreman, Customer Relations Manager, and Service Manager listened to her stereo in an attempt to hear her concern. None of our staff heard a defect in any of the vehicle's speakers.We are happy to repair any defect that is a result of the manufacturer's parts or workmanship. We have invited the customer to demonstrate the concern for us. The customer's ability to demonstrate the concern is greatly appreciated. If the customer can come to the dealership Monday through Friday, we will have a Shop Foreman or Service Manager verify the concern with the customer present.[redacted]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I am requesting two additional years of [redacted] warranty service beyond what came with the new car. I am not planning to return my car to McGeorge [redacted] ever, given my history of failed repairs. As they acknowledge, the events were "unfortunate," and as such, I do not wish to tempt fate further. I would like to have my car serviced at another [redacted] dealership under the same terms as the offered McGeorge Care. To accomplish that goal, I need McGeorge to extend the existing [redacted] warranty by two additional years or arrange for service to be performed under warranty at another dealership in Richmond.
Regards,
[redacted]
[redacted], Revdex.com case# [redacted]
This customer was understandably disappointed that we had to make repairs to his [redacted]. He requested a new replacement vehicle in lieu of repairing the vehicle. The [redacted] factory warranty does not provide a replacement...
vehicle. We made the repairs in accordance with the [redacted] warranty and returned the vehicle to the customer.
In response to Revdex.com case #[redacted] for our customer Stephanie
Moreland, I have reviewed the records. The customer brought her [redacted] to our
dealership’s service department on 4/20/16. The customer stated that there was
a buzzing noise coming from the A/C system. The...
customer was quoted $109.50 for
the A/C system diagnostic. We found leaves and debris in the blower motor from
an independent shop’s removal of the customer’s cabin air filter. We removed
the blower motor, cleaned all debris, and installed a cabin air filter for
$200.28. The customer also requested a Virginia state inspection during that
visit. The vehicle passed state inspection with no needed repairs.On or around June of this year, the customer came into our
dealership stating that we failed to diagnose and recommend rear strut
replacement to address a noise concern in the rear of the vehicle. Our Service
Lane Manager explained that we had no knowledge of the noise concern in April.
The customer further stated we should have found the rear strut noise with the
$109.50 diagnostic she paid in April. The customer also stated that strut had
been replaced in 2008 while the vehicle was still in the new car warranty. The
customer stated that we should refund her $109.50 diagnostic and replace her
strut for free. Our Lane Manager explained the diagnostic applied to the A/C
repair and was not refundable. The strut was warranted 3 years or 36,000 miles.
The strut was no longer in warranty at 114,458 miles and would not be replaced
for free. After further discussion, the customer got loud and created a scene
in our service department.On or around the end of July of this year, the customer
called into the dealership and spoke to our Service Manager. The customer
restated all claims above. Our Service Manager restated our company’s position
above. Our Service Manager determined the conversation could not be agreed
upon. The customer does not service or maintain her vehicle at our dealership.
Our Service Manager asked the customer not to bring her vehicle back to our
dealership.Thank you for your
assistance in this matter.
Revdex.com:I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.] This is [redacted], the was no offer made by McGeorge [redacted] to make the situation better. They point the finger at the manufacture when they're the ones that represent [redacted] and sell they're vehicles. I have been subject to verbal abuse, threats, and noncompliance from this dealerships employees. I tired to have my brand new truck looked at for all the issues it had when I received it. McGeorge refused, lied to me, tried to cover themselves, and it could have resulted in injury if the problem was not fixed. I had to contact [redacted] Corporate office to get them to do anything. In doing so it angered the management at McGeorge [redacted] and they told me that they intetionally made things hard on me to get my truck serviced and were rude on purpose. I had my truck serviced there after the oil pump started to fail on my engine. My motor was torn apart twice, electrical tampered with, and a lot of other things. I had stains on my seats and scratches on the exterior and interior of my brand new truck. They had to do some repainting of this vehicle and they were suppose to replace interior door panel but failed to do so. I feel as I was sold a pieced together truck and that they could care less about what happens to your vehicle after they sell it or the condition you receive it in. When I got my truck back from the dealer after the motor got pulled apart twice there were fluids everywhere motor was left very nasty and they did such a rich job it leaked and thats why they had to pull it apart again. Im really concerend about the new vehicle I had bought and question the dependablity of it but also how much its been devalued by all these things. I am very displeased with the little to no effort in the response that was given to me from McGeorge or anything to remidy the problem especially giving the fact that this went to the Revdex.com. It just shows that they don't care about much of anything. I have still not gotten my truck fixed all the way yet. All the management asked me what I wanted all I asked for was for a new vehicle as I paid for and expected without issues. They don't believe this is fair at all. I don't see how its unfair everyone should get what they pay for especially as much as I paid for this truck and its pieced together and has been repainted in places, stained, fluids all over the motor and its been devalued greatly it is just awful and no one buying a brand new vehicle should ever have to be subjected to this kind of abuse or retaliation from a company that only cares about itself.
Regards,
[redacted]