Marley Spoon Inc.

Revdex.com:At this time, I have not been contacted by Marley Spoon Inc. regarding complaint ID ***.Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:At this time, I have not been contacted by Marley Spoon Inc. regarding complaint ID ***.Sincerely,
*** ***

Revdex.com:At this time, I have not been contacted by Marley Spoon Inc. regarding complaint ID [redacted]. I disputed the credit card charge with Chase Sapphire on 7/*/17. Sincerely,[redacted]

We do not require customers to cancel their subscription before trying our service, but we do, as a courtesy, allow them to do so, or to skip their second delivery before they even get their first. [redacted]'s first discounted trial box was delivered on 4/** and her second box billed on 4/**. The second...

box could have been skipped or edited any time between sign up (4/**) and the billing date (4/**) including several days after she received her first delivery. Because we begin to purchase ingredients on behalf of our customers once we bill for their next box, we are unable to refund orders after the billing date. I am so sad to hear that [redacted] didn't like our recipes. We have 7 new recipes every week and 3 favorites that repeat and our customers can choose from any of them. This is how [redacted] was able to get the same recipe twice, since it was one of the repeating favorite. We regret that the experience didn't go as smoothly for [redacted] as we would like it to, but we unfortunately cannot refund the order at this point.

It is very unfortunate that [redacted] has received problematic orders from us in the past- we did not get any indication that she was dissatisfied with the compensation we offered (see attached correspondence). Our records only show 2 occasions of her letting us know that she was skipping orders...

(there is no way we misunderstood a request for a subscription cancellation in this case). The email that she has provided as proof of a request to cancel her account in June clearly states that she she is skipping all deliveries in July and that her deliveries will resume August [redacted], which our agent confirmed. Of course we do not want to buy food for people who do not want it- this is why we allow people to skip their delivery up until it is billed (5-6 days before, depending on the region of the country they are in). After billing we cannot issue a refund because we have begun to purchase perishable goods on their behalf. Of course, if [redacted] has any other correspondence regarding an account cancellation request before September [redacted] 2016, I am happy to further investigate what happened. As you can see we have provided a confirmation that her account is cancelled and she will not be billed any more as of September [redacted] 2016.