Marlin Leasing Corp

Complaint: [redacted] I am rejecting this response because: I tried signing up for [redacted] and even had to contact customer service Still have not heard back from anyone and we still cannot register through there website They wanted [redacted] to register but won't help us or return emails/phone calls to get the process rolling Regards, [redacted]

Please accept this letter in response to Revdex.com Complaint # [redacted] submitted by [redacted] on behalf of [redacted] ) regarding the above referenced Leases In Ms [redacted] letter, [redacted] questioned Marlin Leasing Corporation’s (hereinafter “ [redacted] ) payment application process and late fees It seems that sometimes customers believe that Marlin’s internal staff is processing payments The inference alluded to by Ms [redacted] is that Marlin’s staff is intentionally delaying and/or misapplying the posting of payments so that “late fees can be charged all the time” However, that is not the case When a payment is mailed by a Marlin lessee, it is mailed to an unrelated third party [redacted] (hereinafter “ [redacted] ***)Upon receipt of the payment, the [redacted] Bank processes the physical check and posts it to Marlin’s account The assessment of late fees is triggered by the information provided by the [redacted] Bank who does its best to process every payment received at the lock box the same day receivedThe [redacted] Bank does its best to apply the payments to the correct accounts and apply them in the correct mannerHowever, there are occasionally instances when the [redacted] Bank misapplies payments made by a customer with multiple lease accounts Marlin has waived all late fees on the impacted accounts and applied any monies previously paid toward late fees toward some of the delinquent payments which are outstanding on the various accounts We sincerely apologize for any inconvenience or frustration [redacted] has experienced over this issue However, please note that the Samsung accounts still have late (outstanding) rental balances that are due to Marlin Once again, Marlin extends the offer to [redacted] to enroll in an automatic recurring debit program Marlin has offered this solution as a resolution to [redacted] complaints in the past to no availMarlin sincerely hopes that [redacted] will reconsider this program this time Under this program, monthly payments would automatically be debited from [redacted] account In the event that [redacted] wishes to enroll in the program, Ms [redacted] may contact MrJ [redacted] via Marlin’s toll free number at [redacted] As another alternative, [redacted] can contact Marlin’s customer service team and request buyouts for all remaining accounts in the event that [redacted] desires to pay off and terminate the contracts before their stated termination dates Marlin values [redacted] business and sincerely hopes the aforementioned resolution is satisfactory to [redacted] Thank you, Marlin Legal Department

Please rest assured that I, along with the rest ofMarlin, take customer complaints very seriouslyEveryone at Marlin endeavorsto give all of our customers the best experience possible.Please accept this letter in response to Revdex.com Complaint# [redacted] submitted by [redacted] on behalf of [redacted] (hereinafter “ [redacted] regarding the above referencedcommercial equipment LeaseIn Ms [redacted] letter, she questioned Marlin Leasing Corporation’s (hereinafter “Marlin”) property tax invoicing practicesWith respect to the Complaint, we have thoroughly reviewed all of our records in connectionwith the billing of property taxes on the leased equipment Marlin is the owner of the leased equipmentand Marlin reported the equipment that [redacted] leased from Marlin to [redacted] ’ propertytax jurisdiction based on the equipment address on file Under the terms of the lease, [redacted] isrequired to reimburse Marlin for all sales, use, property, and other non-incometaxesSince the equipment address on file was incorrect, Marlin paid the [redacted] andnot the [redacted] In order to rectify the situation, Marlin will reapply the property taxes paid by [redacted] towardsrental and waive the amounts billed for property taxes In addition, the account was updated to“lessee files property taxes” status to ensure no future billing discrepanciesoccurAs noted above, Marlin takes customer complaints very seriously We want our customers to have positiveexperiences with our company and with our employees who provide services to ourcustomers Thank you for doing business with us

Please rest assured that I, along with the rest of Marlin, take customer complaints veryseriouslyEveryone at Marlin endeavors to give all of our customers the bestexperience possible.Marlin has thoroughly reviewed the complaint submitted in connection with [redacted] lease contract It appears this issue is a contract dispute over the terms clearly stated in the one pagecontract between the parties.However, as resolution to [redacted] complaint and in order to provide the best possiblecustomer satisfaction, Marlin has cease billing the insurance fees, has waivedany outstanding insurance fees due on the account, and has credited ***account with any amounts previously paid toward insurance feesIn addition, Marlin has provided Mr [redacted] with a revised lease payoff balance, based on theabove credits and inclusive of a discount provided in good faith by Marlin, sothat Mr [redacted] may exit the lease should he still wish to do so.Thank you.Regards,Marlin Customer Service

Please accept this letter in response to Revdex.com Complaint # [redacted] submitted [redacted] on behalf of [redacted] (hereinafter “ [redacted] )regarding the above referenced Lease InMs [redacted] letter, [redacted] questioned Marlin Leasing Corporation’s(hereinafter “Marlin”) billing for late feesSection of the Lease states, “If we do not receive your payment by its due date,there will be a late fee equal to the greater of $or 15% of the lateamount (or, if less, the maximum amount allowable under applicable law) whichyou agree is a reasonable estimate of the costs we incur with respect to latepayments and is not a penaltyUpon your request, we will waive the firstassessed late charge.” [redacted] Lease payment due date is the 10th of each monthAs of today, Marlin receivedlate payments on the [redacted] lease and assessed late feesMarlin waivedtwo of those late fees (which is one more than Marlin was contractuallyobligated to waive under the terms of the Lease) since two of the payments wereonly two days lateHowever, please note that of the late payments received ten of the payments were receivedmore than days lateOne of those, the March 10, payment, was actuallydays delinquent before payment was received.As a result of the above, Marlin does not feel that the late fees were “unnecessary”as the customer alleges but rather they are contractually permitted under theterms of the lease that [redacted] agreed to upon signing it Therefore, Marlin regrets to inform [redacted] that Marlin will not be crediting any additional billed and/or paid late fees.Please know that [redacted] can register with "My Marlin" at any time toreview their account, review invoices, and make payments onlineIn fact, if [redacted] were to register with My Marlin, [redacted] could receive emailnotifications when the invoices are ready to be viewed and be able to view theinvoices online and not wait for the snail mail invoiceThe link for My Marlinis [redacted] I believe signing up for My Marlin resolves the invoicing issue and perhapscould aid [redacted] with the delinquent payment issue presented in this complaint.If you have additional comments or questions, please contact Marlin’s customerservice department.Thank you for your business, Marlin

I own a business in Charlotte, NC. I used Marlin to finance a piece of equipment in 2016. I have no debt and AP is less than 10 days. Today I received a bill from Marlin showing $427.52 out of the blue (today is June10, 2019). When I called I was transferred to a dept. that had no information. He indicated that the invoice was for sales tax. He transferred me to someone who could explain and I went into voice mail. What company does business like this. Obviously someone at Marlin made a very big mistake, but to send an invoice on a 3 yr old loan that was paid in a timely manner is unbelievable. I am not one to complain and understand that people make mistakes, but I will make sure that anyone that considers doing business with Marlin knows about it. First call will be to the equipment mfg that recommends Marlin. My name is Craig Williams and my company is C.T. Williams Restoration Inc.

Please accept this letter in response to Revdex.com Complaint #*** submitted by *** *** on
behalf of *** *** *** *** ***) regarding the above referenced Leases. In Ms***
letter,
*** questioned Marlin Leasing Corporation’s (hereinafter “***) payment application process and late fees
It seems that sometimes customers believe that Marlin’s internal staff is processing payments. The inference
alluded to by Ms*** is that Marlin’s staff is intentionally delaying and/or misapplying the posting of payments so that “late fees can be charged
all the time”. However, that is not the case. When a payment is mailed by a Marlin lessee, it is mailed to an unrelated third party *** *** (hereinafter
“*** ***)Upon receipt of the payment, the *** Bank processes the physical check and posts it to Marlin’s account The assessment of late fees is triggered by
the information provided by the *** Bank who does its best to process every payment received at the lock box the same day receivedThe *** Bank does
its best to apply the payments to the correct accounts and apply them in the correct mannerHowever, there are occasionally instances when the *** Bank
misapplies payments made by a customer with multiple lease accounts.
Marlin has waived all late fees on the impacted accounts and applied any monies previously paid toward late fees toward some of the delinquent payments which
are outstanding on the various accounts. We sincerely apologize for any inconvenience or frustration *** has experienced over this issue However,
please note that the Samsung accounts still have late (outstanding) rental balances that are due to Marlin
Once again, Marlin extends the offer to *** to enroll in an automatic recurring debit program. Marlin has offered this
solution as a resolution to *** complaints in the past to no availMarlin sincerely hopes that *** will reconsider this program this
time. Under this program, monthly payments would automatically be debited from *** account In the event that *** wishes to enroll in
the program, Ms*** may contact MrJ*** *** via Marlin’s toll free number at *** ***
As another alternative, *** can contact Marlin’s customer service team and request buyouts for all remaining accounts in the event that *** desires to
pay off and terminate the contracts before their stated termination dates
Marlin values *** business and sincerely hopes the aforementioned resolution is satisfactory to ***
Thank you,
Marlin Legal Department

I recently received a letter from your office regarding the above referenced case. Marlin’s response is set forth herein.
The date of the Complaint filed by *** ** *** (hereinafter “***”) is June 19, 2014. I believe that this issue
has since been
resolved.
*** requested as resolution to the complaint a list of the vendors and dollar amounts Marlin paid out regarding the *** ***leases
As requested, on June 24, 2014, a representative of Marlin emailed *** a breakdown of all of the equipment under each of *** Inc.’s leases
In view of the aforementioned and the fact that there are no other remaining issues between the parties, I believe that this issue has been resolved.
Thank you for your business!

Marlin Leasing Corporation (“Marlin”) is inreceipt of a complaint by *** *** on behalf of *** ** *** Attorneyat LawMarlin’s response is set forth herein. In the complaint, it is stated that a $1buyout option was not presented to the
owner of the companyIt is contended by*** *** that the lack of explanation placed the law firm in some sort ofliability as a result The terms of the Lease were, and still are,clearThe terms are standard in the industryAs per the attached, it shouldbe noted that *** *** ** *** Esquire signed the lease directly underlanguage that stated “READ IT {the lease} CAREFULLY BEFORE SIGNING AND CALL US{Marlin} IF YOU HAVE ANY QUESTIONS.” *** was welcome to contact Marlin or Marlin’s internal legal staff at anytime prior to signing the Lease to clarify and/or negotiate the terms therein.However, instead of negotiating before the execution the Lease, the law firmnow approaches Marlin via the Revdex.com after making payments over the past 33months and alleges that their lack of understanding as to the transaction theyentered into is Marlin’s fault In addition, *** *** alleges that the costof refurbishment for the machine is “extraordinary beyond reasonableexpectations.” However, the machinewould need to be returned only in good working order (i.eresaleable)conditionThe expectation is not that the machine has to be returned in apristine unused state like the day it was manufactured since ordinary wear andtear is expectedThus, I am unclear how returning a machine that stillfunctions albeit with years of wear and tear could be deemed “extraordinary”or “beyond reasonable expectations.” Despite the seemingly incredulous claims,Marlin is willing to accommodate the law firmIt involves restructuring theLease which will entail a higher payment for the remaining Lease termHowever,in order to restructure the Lease, the firm will have to (i) make a lump sumpayment to accommodate for the months of making lower payments and (ii)execute a Lease addendum agreeing to the higher payment for the remaining termof the LeaseThis can be accomplished by contacting J*** ***, Director ofCustomer Satisfaction at *** *** * *** It is my understanding that the higher payment would increase thecurrent payment by roughly $5.00-a month (plus taxes) and the lump sumpayment would be estimated around $(plus taxes); however that can beconfirmed with *** *** when the call is placed

A Marlin representative researched the issue and all current invoices, past due notices and other correspondence have all been mailed to the same address for Mr*** *** businessThus, Marlin is unclear why Mr*** is only receiving certain pieces of mailUnfortunately, Marlin has no
control over the ** *** *** delivery efficiency. It has been suggested to Mr*** to enroll in "MYMARLIN" so that he may view his invoices online rather than rely on the ** *** ***Marlin has waived late fees to dateAs per the terms of the contract, Marlin is only required to waive one late feeTherefore, Marlin has waived seven more than contractually required in order to accommodate Mr***.In light of the late fee waiver and in light of the suggestion to Mr*** to enroll in MyMarlin to view invoices online, Marlin believes the issues stated in the complaint have been resolved.Should you have any questions or concerns regarding the foregoing, please contact Customer Service at ###-###-#### Thank you for your attention to this matter

Marlin is not the company you want to deal with they will not tell you what the cost of your lease is or the interest rateWhen contacted all they said was well you signed itThe Bank and person who sold me the equipment J B*** are taking you for a ride a ice machine will cost me when all is said and doneI told the seller I wanted a loan and a pay off he said I could pay it off any time all I lie Do not deal with either Marlin our *** ***

Please rest assured that I, along with the rest of Marlin, take customer complaints very seriouslyEveryone at Marlin endeavors to give all of our customers the best experience possible.Marlin has thoroughly reviewed all of our records in connection with *** ** *** lease
contractIt appears that on September 15, 2014, a Mr*** the alleged new GM of the gym, called into Marlin first alerting Marlin to some of the of the allegations in this ComplaintAt that time it was notedby Mr*** that he would be heading to the police station on that same day (9/15/14) to file a police report which he would fax to Marlin once completed.To date (almost two months later), Marlin has not received a copy of the police report as promised.Unfortunately, without the police report or the notarized affidavit of factsoutlining his position, Marlin is unable to investigate the situation.In addition, Marlin, as a financial institution, does not have access to criminal investigation records; so, unfortunately Marlin is unable to review the case cited in this complaint by Mr*** or verify any of the allegations made in the complaint.If Mr*** wishes to submit the police report and affidavit required to Marlin, then, Marlin would be happy to investigate this issue furtherWe can accept those documents via mail to: *** *** ***, c/o *** *** *** *** ***, Mount Laurel, NJ or via fax to ###-###-####.Thank you.Regards,Marlin Customer Service

I recently received a letter from your office regarding the above referenced caseMarlin’s response is set forth
hereinThe date of the Complaint filed by *** ** *** (hereinafter “***”) is October 31,
*** requested as resolution to the complaint the termination of the 2nd Lease Contract and a credit for the amount applied to such Contract.Because of the complexity of this transaction and the customer’s dissatisfaction, Marlin has agreed, in the spirit of customer satisfaction, to reduce the customer’s monthly payments for the remainder of the lease term. This was communicated to and accepted by the customer on November 11, 2014.”
In view of the aforementioned and the fact that there are no other remaining issues between the parties, I believe that this issue has been resolvedThank you for your business!

The account is now registered for My Marlin. The login information was emailed to *** Once logged in, the password and secret question can be updated. A voicemail with contact information was also left on # ***
Please let me know if you need anything else
Thank youWe appreciate your business
***

Complaint: ***
I am rejecting this response because: Although the matter has been resolved after I complained to Revdex.com., the truth remained that I should not have suffered with their collection dept I was told that a third party is responsible for sending out bills to customersMarlin should have checked with them and see why I am not getting my bills As of today July 3rd I got a true bill with the right fees to pay due on July True they asked me to use the online services,but they refused my complains at the time.Nevertheless, I am glad this matter is resolved
Regards,
*** ***

Please rest assured that I, along with the rest ofMarlin, take customer complaints very seriously. Everyone at Marlin endeavorsto give all of our customers the best experience possible.Please accept this letter in response to Revdex.com...

Complaint#[redacted] submitted by [redacted] on behalf of  [redacted] (hereinafter “[redacted] regarding the above referencedcommercial equipment Lease. In Ms. [redacted] letter, she questioned Marlin Leasing Corporation’s (hereinafter “Marlin”) property tax invoicing practices. With respect to the Complaint, we have thoroughly reviewed all of our records in connectionwith the billing of property taxes on the leased equipment.  Marlin is the owner of the leased equipmentand Marlin reported the equipment that [redacted] leased from Marlin to [redacted]’ propertytax jurisdiction based on the equipment address on file.  Under the terms of the lease, [redacted] isrequired to reimburse Marlin for all sales, use, property, and other non-incometaxes. Since the equipment address on file was incorrect, Marlin paid the [redacted] andnot the [redacted]. In order to rectify the situation, Marlin will reapply the property taxes paid by [redacted] towardsrental and waive the amounts billed for property taxes.  In addition, the account was updated to“lessee files property taxes” status to ensure no future billing discrepanciesoccur. As noted above, Marlin takes customer complaints very seriously.  We want our customers to have positiveexperiences with our company and with our employees who provide services to ourcustomers.  Thank you for doing business with us.

Complaint: [redacted]
I am rejecting this response because:
Somehow I do not think it would be wise to post my 1099 online.  The taxes were paid and the money owed.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
I tried signing up for [redacted] and even had to contact customer service.  Still have not heard back from anyone and we still cannot register through there website.  They wanted [redacted] to register but won't help us or return emails/phone calls to get the process rolling.
Regards,
[redacted]

Marlin Leasing has the worst customer service I have ever dealt with as a business owner. They are extremely slow in providing payments and account information, and you have to send several msgs to get any answer. It seems to take them two weeks to process and post payments tot he account, and sometimes it is incorrect info. They try to keep you 'the customer' as confused as possible, and they seem to work in a different time zone than the rest of the world. This is my first time dealing with them and will definitely be the last. I will not recommend them to anyone.

Please rest assured that Marlin Business Services Corp. and its affiliated companies (hereinafter “Marlin”) takes customer complaints very seriously.  Everyone at Marlin endeavors to give all of our customers the best experience possible. Please accept this letter in response...

to Revdex.com Complaint #[redacted] submitted by [redacted] in connection with alleged service issues. With respect to this application and file, the information Marlin originally received with respect to the equipment vendor and the equipment changed following the initial approval.  The application was initially for playground equipment to be procured from a playground equipment manufacturer and to be used at a day care center.  The application then changed to a request for a business sign and outdoor carpeting at a business at a strip mall.  The new vendors and equipment types were not approved by Marlin, and all of this was appropriately communicated to the applicant.  Regards, Customer Service