I would advise that you to steer clear of Campers InnWe had an absolutely terrible experience with them, which I will summarize for youWe purchased a new camper in that developed a leak about months after purchaseThe leak caused mold to grow in the interior wallsIt was determined to be a factory defect and was covered by our warrantyWe were told it would take 6-weeks to get fixedWe ended up having to leave it with the service department twice - once for days and the second time for days (a total of days in less than two years)During these two extended service experiences, the dealership went through a total of four service managers The first service manager was who we dealt with when we discovered the leak and set up our initial appointmentWhen we called to confirm the appointment a few days in advance, we were told by the new (second) service manager that she had no record of our appointmentThankfully, we had the emails between my husband and the previous service manager, so she agreed to "work us in" as soon as she couldThis second service manager lied to us repeatedly and tried to give us our camper back without all the work completedWe had multiple conversations with her about our concern that the leak had not been properly fixed, but she informed us that she had done all she was going to do and that was thatBy the time we picked up our camper after them having it for five months, it was out of warranty and we were still concerned it wasn't fixed properly Sure enough, less than six months later, the leak was back and mold was once again growing in our camperThis time, we went to the manufacturerThat is how we found out that the service manager had lied to us about when she contacted the manufacturer, what they said and what they were willing to do in regard to repairing the leakThe manufacturer contacted the dealership, only to find there was yet another new (third) service managerThis third manager was able to convince the manufacturer to let him make the situation rightWe were hesitant, but agreed to let the service department at Campers Inn work on our camper againWe dropped it off again and waited as the work took longer than expected...again Eventually, after about five months, we got a call that the camper was ready and that it was being put on the sale lot on consignment for us since we no longer wanted it after the ordeal we'd experiencedWe thanked the service manager and let him know it would be a couple of weeks, at least, before we could get there to inspect the workIt ended up being a few weeks before we could get to the dealership to inspect the work and when we arrived, we found that not only was all the work the manufacturer sent parts for not complete, but the third service manager was no longer with the company and our camper had never been put on the lot, but had been parked in the area for units pending pick-upWe left, very angry, with the promise that the regional service manager would be in the dealership next week and would meet with usWe were also given the names and contact information for four regional and national bigwigs in the company and told by the dealership manager to contact them about our ordeal We came back and met with the regional service manager, who assured us that within two weeks the repairs would be complete and our camper would be ready for us to take homeHe also told us that the previous service manager did not have the authority to put our camper on the lot as a consignment sale and that he had lied to usWe sent the four bigwigs an email with all the details of what had happened and how we had been treated by their service managersWe got only one response and that was from the regional sales manager's supervisor stating that he believed the service was being completedThis company is absolutely terrible at customer service and we got the distinct impression that they don't care about customer satisfaction either When we were finally able to pick up our camper, there was a fourth service manager in placeKeep in mind, that's FOUR service managers in less than TWO YEARSThat, in itself, says a great deal about the company in my opinionThis has truly been the worst service experience my husband and I have ever had and I would not want anyone else to have to live through the nightmare we lived through with these people
I would advise that you to steer clear of Campers Inn. We had an absolutely terrible experience with them, which I will summarize for you. We purchased a new camper in 2013 that developed a leak about 14 months after purchase. The leak caused mold to grow in the interior walls. It was determined to be a factory defect and was covered by our warranty. We were told it would take 6-8 weeks to get fixed. We ended up having to leave it with the service department twice - once for 154 days and the second time for 166 days (a total of 317 days in less than two years). During these two extended service experiences, the dealership went through a total of four service managers.
The first service manager was who we dealt with when we discovered the leak and set up our initial appointment. When we called to confirm the appointment a few days in advance, we were told by the new (second) service manager that she had no record of our appointment. Thankfully, we had the emails between my husband and the previous service manager, so she agreed to "work us in" as soon as she could. This second service manager lied to us repeatedly and tried to give us our camper back without all the work completed. We had multiple conversations with her about our concern that the leak had not been properly fixed, but she informed us that she had done all she was going to do and that was that. By the time we picked up our camper after them having it for five months, it was out of warranty and we were still concerned it wasn't fixed properly.
Sure enough, less than six months later, the leak was back and mold was once again growing in our camper. This time, we went to the manufacturer. That is how we found out that the service manager had lied to us about when she contacted the manufacturer, what they said and what they were willing to do in regard to repairing the leak. The manufacturer contacted the dealership, only to find there was yet another new (third) service manager. This third manager was able to convince the manufacturer to let him make the situation right. We were hesitant, but agreed to let the service department at Campers Inn work on our camper again. We dropped it off again and waited as the work took longer than expected...again.
Eventually, after about five months, we got a call that the camper was ready and that it was being put on the sale lot on consignment for us since we no longer wanted it after the ordeal we'd experienced. We thanked the service manager and let him know it would be a couple of weeks, at least, before we could get there to inspect the work. It ended up being a few weeks before we could get to the dealership to inspect the work and when we arrived, we found that not only was all the work the manufacturer sent parts for not complete, but the third service manager was no longer with the company and our camper had never been put on the lot, but had been parked in the area for units pending pick-up. We left, very angry, with the promise that the regional service manager would be in the dealership next week and would meet with us. We were also given the names and contact information for four regional and national bigwigs in the company and told by the dealership manager to contact them about our ordeal.
We came back and met with the regional service manager, who assured us that within two weeks the repairs would be complete and our camper would be ready for us to take home. He also told us that the previous service manager did not have the authority to put our camper on the lot as a consignment sale and that he had lied to us. We sent the four bigwigs an email with all the details of what had happened and how we had been treated by their service managers. We got only one response and that was from the regional sales manager's supervisor stating that he believed the service was being completed. This company is absolutely terrible at customer service and we got the distinct impression that they don't care about customer satisfaction either.
When we were finally able to pick up our camper, there was a fourth service manager in place. Keep in mind, that's FOUR service managers in less than TWO YEARS. That, in itself, says a great deal about the company in my opinion. This has truly been the worst service experience my husband and I have ever had and I would not want anyone else to have to live through the nightmare we lived through with these people.
I would advise that you to steer clear of Campers InnWe had an absolutely terrible experience with them, which I will summarize for youWe purchased a new camper in that developed a leak about months after purchaseThe leak caused mold to grow in the interior wallsIt was determined to be a factory defect and was covered by our warrantyWe were told it would take 6-weeks to get fixedWe ended up having to leave it with the service department twice - once for days and the second time for days (a total of days in less than two years)During these two extended service experiences, the dealership went through a total of four service managers The first service manager was who we dealt with when we discovered the leak and set up our initial appointmentWhen we called to confirm the appointment a few days in advance, we were told by the new (second) service manager that she had no record of our appointmentThankfully, we had the emails between my husband and the previous service manager, so she agreed to "work us in" as soon as she couldThis second service manager lied to us repeatedly and tried to give us our camper back without all the work completedWe had multiple conversations with her about our concern that the leak had not been properly fixed, but she informed us that she had done all she was going to do and that was thatBy the time we picked up our camper after them having it for five months, it was out of warranty and we were still concerned it wasn't fixed properly Sure enough, less than six months later, the leak was back and mold was once again growing in our camperThis time, we went to the manufacturerThat is how we found out that the service manager had lied to us about when she contacted the manufacturer, what they said and what they were willing to do in regard to repairing the leakThe manufacturer contacted the dealership, only to find there was yet another new (third) service managerThis third manager was able to convince the manufacturer to let him make the situation rightWe were hesitant, but agreed to let the service department at Campers Inn work on our camper againWe dropped it off again and waited as the work took longer than expected...again Eventually, after about five months, we got a call that the camper was ready and that it was being put on the sale lot on consignment for us since we no longer wanted it after the ordeal we'd experiencedWe thanked the service manager and let him know it would be a couple of weeks, at least, before we could get there to inspect the workIt ended up being a few weeks before we could get to the dealership to inspect the work and when we arrived, we found that not only was all the work the manufacturer sent parts for not complete, but the third service manager was no longer with the company and our camper had never been put on the lot, but had been parked in the area for units pending pick-upWe left, very angry, with the promise that the regional service manager would be in the dealership next week and would meet with usWe were also given the names and contact information for four regional and national bigwigs in the company and told by the dealership manager to contact them about our ordeal We came back and met with the regional service manager, who assured us that within two weeks the repairs would be complete and our camper would be ready for us to take homeHe also told us that the previous service manager did not have the authority to put our camper on the lot as a consignment sale and that he had lied to usWe sent the four bigwigs an email with all the details of what had happened and how we had been treated by their service managersWe got only one response and that was from the regional sales manager's supervisor stating that he believed the service was being completedThis company is absolutely terrible at customer service and we got the distinct impression that they don't care about customer satisfaction either When we were finally able to pick up our camper, there was a fourth service manager in placeKeep in mind, that's FOUR service managers in less than TWO YEARSThat, in itself, says a great deal about the company in my opinionThis has truly been the worst service experience my husband and I have ever had and I would not want anyone else to have to live through the nightmare we lived through with these people
I would advise that you to steer clear of Campers Inn. We had an absolutely terrible experience with them, which I will summarize for you. We purchased a new camper in 2013 that developed a leak about 14 months after purchase. The leak caused mold to grow in the interior walls. It was determined to be a factory defect and was covered by our warranty. We were told it would take 6-8 weeks to get fixed. We ended up having to leave it with the service department twice - once for 154 days and the second time for 166 days (a total of 317 days in less than two years). During these two extended service experiences, the dealership went through a total of four service managers.
The first service manager was who we dealt with when we discovered the leak and set up our initial appointment. When we called to confirm the appointment a few days in advance, we were told by the new (second) service manager that she had no record of our appointment. Thankfully, we had the emails between my husband and the previous service manager, so she agreed to "work us in" as soon as she could. This second service manager lied to us repeatedly and tried to give us our camper back without all the work completed. We had multiple conversations with her about our concern that the leak had not been properly fixed, but she informed us that she had done all she was going to do and that was that. By the time we picked up our camper after them having it for five months, it was out of warranty and we were still concerned it wasn't fixed properly.
Sure enough, less than six months later, the leak was back and mold was once again growing in our camper. This time, we went to the manufacturer. That is how we found out that the service manager had lied to us about when she contacted the manufacturer, what they said and what they were willing to do in regard to repairing the leak. The manufacturer contacted the dealership, only to find there was yet another new (third) service manager. This third manager was able to convince the manufacturer to let him make the situation right. We were hesitant, but agreed to let the service department at Campers Inn work on our camper again. We dropped it off again and waited as the work took longer than expected...again.
Eventually, after about five months, we got a call that the camper was ready and that it was being put on the sale lot on consignment for us since we no longer wanted it after the ordeal we'd experienced. We thanked the service manager and let him know it would be a couple of weeks, at least, before we could get there to inspect the work. It ended up being a few weeks before we could get to the dealership to inspect the work and when we arrived, we found that not only was all the work the manufacturer sent parts for not complete, but the third service manager was no longer with the company and our camper had never been put on the lot, but had been parked in the area for units pending pick-up. We left, very angry, with the promise that the regional service manager would be in the dealership next week and would meet with us. We were also given the names and contact information for four regional and national bigwigs in the company and told by the dealership manager to contact them about our ordeal.
We came back and met with the regional service manager, who assured us that within two weeks the repairs would be complete and our camper would be ready for us to take home. He also told us that the previous service manager did not have the authority to put our camper on the lot as a consignment sale and that he had lied to us. We sent the four bigwigs an email with all the details of what had happened and how we had been treated by their service managers. We got only one response and that was from the regional sales manager's supervisor stating that he believed the service was being completed. This company is absolutely terrible at customer service and we got the distinct impression that they don't care about customer satisfaction either.
When we were finally able to pick up our camper, there was a fourth service manager in place. Keep in mind, that's FOUR service managers in less than TWO YEARS. That, in itself, says a great deal about the company in my opinion. This has truly been the worst service experience my husband and I have ever had and I would not want anyone else to have to live through the nightmare we lived through with these people.