[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:They fixed the bottom of the couch (pictures one, two and three) these pictures show the unprofessional job that was doneI did complain about thatThe other pictures are showing the springs or metal coming through the part of the couch under the seating pillowsI tried to send them pictures of the seating area and they said the never received themThere had to be something wrong with the furniture because I called right awayThere are no small children in my houseThis is not rightThere work was not professional in repairing the couch and love seat if you look at the picturesThank you Regards, [redacted]
August 11, Dear [redacted] ,We apologize for the inconvenienceThe customer purchased from Marlo before Marlo went out of business in As a result of Marlos going out of business, it was acquisitioned by another furniture store which wont refund warranties that were part of the previous ownerships deal.Best Regards,
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
[To assist us... in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: the customer service is terrible. The fact the store is not trying to correct this wrong is ridiculous I could have gotten severely injured from their mistakes. The least they could do is make it right, after not allowing me to return the bed. A refund that is equivalent to the 5 months on having a bed with at least 20 parts missing or in the wrong place is due. Regards, [redacted] ***
Terrible customer service and disappointing qualityThey forgot our mattress when they delivered our bed -- at the time we told the delivery guys not to set up the new bed since we wouldn't be able to sleep on it without the mattress (We were going from queen to king)They told us they could put it together when they came back with the mattress A week later the exact same guys came back with the mattress and they said since we denied service the last time they wouldn't set up the bed this time When my husband called the help desk they first tried to tell us the delivery guys weren't qualified to put the bed together When my husband explained that they were the exact same guys who delivered it the first time, the story changed to they didn't have time but they would send someone else out immediately We never heard anything from the company ever again, and just put it together ourselves As we assembled it we saw the chips, paint drips and dents in the woodAltogether a terrible experience and horrible customer service
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:I have received an authorization letter for Full Replacement of the damaged side rails from [redacted] Warranty [redacted] Warranty refers to [redacted] -Marlos in its letter dated February 10, as the party responsible for providing the replacement rails via the issued Full Replacement creditMarlos Customer Care seems unable to understand the nature of my request and respond appropriately despite a claim # from [redacted] Warranty and references to the Warranty #, Original Invoice #, and additional referencesWhen I called, I talked to a [redacted] -Marlos representative who does not seem equipped to find the claim # and provide resolutionUpon requesting a manager, they communicated that none was available to deal with my issue Regards, [redacted] ***
cracking/peeling are not covered under the one-year manufacturing warrantyAlso, with regards to this specific set and whether or not it's defectiveWe've sold many of this exact set (a very popular set) over the past year and haven't had any issues regardin peeling/cracking - at this point we're quite sure it's not inherently defective
Complaint noted; this has already been explained to the customer but will explain again: the money will be refundedRefund checks take up to 21-business days to be processedHowever, they WILL indeed be processedThe merchandise was canceled on 10/Therefore there will necessarily be more time needed for the check to be refunded
June 3, Dear [redacted] ,Complaint has been notedWe ordered the correct part for the customerWe are awaiting the parts arrivalOnce it comes in, we will send a certified service technicianto install it.Best Regards,
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:The type of damage to the loveseat is exactly the same as - and arguably worse than - the damage to the sofa Both the sofa AND loveseat need to be exchanged Regards, [redacted]
The issue had not been resolvedI am still waiting be reimbursement for the detective couch Which I have being trying to contact marlo furniture customer service department for the amount of be be refunded back to my Crédit cardi can be reach [redacted] or by email [redacted] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution not satisfactory to me Regards, [redacted] ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:They fixed the bottom of the couch (pictures one, two and three) these pictures show the unprofessional job that was doneI did complain about thatThe other pictures are showing the springs or metal coming through the part of the couch under the seating pillowsI tried to send them pictures of the seating area and they said the never received themThere had to be something wrong with the furniture because I called right awayThere are no small children in my houseThis is not rightThere work was not professional in repairing the couch and love seat if you look at the picturesThank you Regards, [redacted]
August 11, Dear [redacted] ,We apologize for the inconvenienceThe customer purchased from Marlo before Marlo went out of business in As a result of Marlos going out of business, it was acquisitioned by another furniture store which wont refund warranties that were part of the previous ownerships deal.Best Regards,
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
[To assist us... in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: the customer service is terrible. The fact the store is not trying to correct this wrong is ridiculous I could have gotten severely injured from their mistakes. The least they could do is make it right, after not allowing me to return the bed. A refund that is equivalent to the 5 months on having a bed with at least 20 parts missing or in the wrong place is due. Regards, [redacted] ***
Terrible customer service and disappointing qualityThey forgot our mattress when they delivered our bed -- at the time we told the delivery guys not to set up the new bed since we wouldn't be able to sleep on it without the mattress (We were going from queen to king)They told us they could put it together when they came back with the mattress A week later the exact same guys came back with the mattress and they said since we denied service the last time they wouldn't set up the bed this time When my husband called the help desk they first tried to tell us the delivery guys weren't qualified to put the bed together When my husband explained that they were the exact same guys who delivered it the first time, the story changed to they didn't have time but they would send someone else out immediately We never heard anything from the company ever again, and just put it together ourselves As we assembled it we saw the chips, paint drips and dents in the woodAltogether a terrible experience and horrible customer service
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:I have received an authorization letter for Full Replacement of the damaged side rails from [redacted] Warranty [redacted] Warranty refers to [redacted] -Marlos in its letter dated February 10, as the party responsible for providing the replacement rails via the issued Full Replacement creditMarlos Customer Care seems unable to understand the nature of my request and respond appropriately despite a claim # from [redacted] Warranty and references to the Warranty #, Original Invoice #, and additional referencesWhen I called, I talked to a [redacted] -Marlos representative who does not seem equipped to find the claim # and provide resolutionUpon requesting a manager, they communicated that none was available to deal with my issue Regards, [redacted] ***
cracking/peeling are not covered under the one-year manufacturing warrantyAlso, with regards to this specific set and whether or not it's defectiveWe've sold many of this exact set (a very popular set) over the past year and haven't had any issues regardin peeling/cracking - at this point we're quite sure it's not inherently defective
Complaint noted; this has already been explained to the customer but will explain again: the money will be refundedRefund checks take up to 21-business days to be processedHowever, they WILL indeed be processedThe merchandise was canceled on 10/Therefore there will necessarily be more time needed for the check to be refunded
June 3, Dear [redacted] ,Complaint has been notedWe ordered the correct part for the customerWe are awaiting the parts arrivalOnce it comes in, we will send a certified service technicianto install it.Best Regards,
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:The type of damage to the loveseat is exactly the same as - and arguably worse than - the damage to the sofa Both the sofa AND loveseat need to be exchanged Regards, [redacted]
The issue had not been resolvedI am still waiting be reimbursement for the detective couch Which I have being trying to contact marlo furniture customer service department for the amount of be be refunded back to my Crédit cardi can be reach [redacted] or by email [redacted] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution not satisfactory to me Regards, [redacted] ***