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Marloz Of High Point, Inc.

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Marloz Of High Point, Inc. Reviews (1)

Initial Business Response /* (1000, 6, 2015/08/06) */
Contact Name and Title: [redacted], Pres.
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@gmail.com
We will coordinate with our customer by checking the items that she has listed: Steering rack assembly, front alignment, right...

front strut, front and back brakes, left rear window motor. Please have her contact [redacted] directly and we will discuss how to proceed.
Initial Consumer Rebuttal /* (3000, 8, 2015/08/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As of today, I have contacted Mr. M[redacted] via email, awaiting a response on when to bring the vehicle by. I will not consider this case to be closed and neither will I be completely satisfied until necessary repairs are completed. Email sent to owner states as follows:
I am emailing in response to your response in regards to the Revdex.com, Complaint Case #XXXXXXXX, to set up a date/time to bring the vehicle by your establishment. Please let me know of a convenient time. Hopefully this can be resolved as soon as possible.
Thank you,
[redacted]
Final Business Response /* (4000, 10, 2015/08/19) */
I contacted [redacted] on 8/15. We agreed that she would drop the vehicle off at Marloz on 8/17. She dropped the vehicle off and it is now in the hands of a most reputable mechanic. He is in the process of analyzing the items set forth in her complaint. We will contact her as soon as analysis is complete.
Final Consumer Response /* (2000, 13, 2015/08/25) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I am completely satisfied with the way in which this was handled and resolved. The issues that were once previously issues are now all resolved. All repairs were made, plus more, and we are extremely thankful for that. We worked directly with the owner and I've never seen a business owner be so calm, cool, kind, and generous. I informed him that we would be back to purchase our next vehicle, just based upon the way we were treated and how this was rectified. Great Job!!!

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Address: 2400 N Main St, High Point, North Carolina, United States, 27262-7833

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