Initial Business Response / [redacted] (1000, 8, 2014/06/18) */ We explained to the customer that we need to process the refund in our refund department get it signed off by a supervisor and mail a check to him within on weekHe wanted the sales person who is not authorized, to refund him that day he came in The same day he file this reportThere was a 30% restocking charge that we told him we would try and get waive but he insisted that he get refunded that day Initial Consumer Rebuttal / [redacted] (3000, 10, 2014/06/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) !There were no restocking charge that was communicated to me everI was only putting a deposit on the granite, so they could hold it and they were going to check if the granite was going to fit in my kitchen, and I found out days later that it would not fitThe very next day I went back in to get my deposit backMy deposit was on a charge card, so they should have no problem to credit me back on my cardInstead they wanted me wait till the card card clears and send me a checkI am thinking they could bounce the check and I would be out of
Initial Business Response / [redacted] (1000, 8, 2014/06/18) */ We explained to the customer that we need to process the refund in our refund department get it signed off by a supervisor and mail a check to him within on weekHe wanted the sales person who is not authorized, to refund him that day he came in The same day he file this reportThere was a 30% restocking charge that we told him we would try and get waive but he insisted that he get refunded that day Initial Consumer Rebuttal / [redacted] (3000, 10, 2014/06/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) !There were no restocking charge that was communicated to me everI was only putting a deposit on the granite, so they could hold it and they were going to check if the granite was going to fit in my kitchen, and I found out days later that it would not fitThe very next day I went back in to get my deposit backMy deposit was on a charge card, so they should have no problem to credit me back on my cardInstead they wanted me wait till the card card clears and send me a checkI am thinking they could bounce the check and I would be out of