Marque Medical Clinic Inc

Complaint ID #[redacted]Dear Ms. [redacted]: Thank you for the opportunity to respond to the complaint filed by a patient in our Aliso Viejo location. We are unable to disclose the private health information in this case. I will speak directly to the billing on his account.The patient presented and...

wanted to use his private health insurance. At the time the insurance was verified, our representative made an error and told the patient that he only had a co-pay and that the deductible had been met. After receipt of the explanation of benefits, the insurance applied the charges, after our contractual adjustment, to the unmet deductible. The patient signed an authorization at the time of service giving permission to bill his credit card for charges not collected on the date of service. I have attached a copy of this for your perusal.The patient called our manager in Aliso Viejo and was very confused and upset as to why he owed any co-insurance. The manager explained that the charges went to his deductible. Because the patient was upset, she agreed to reverse the charges on his account. He seemed satisfied at that time of the outcome. At that point, we felt the issue was resolved. Presently, the patient does not have a balance on his account.I hope that resolves this issue. Again, thank you for the opportunity to respond.sincerely,[redacted], MDMedical Director