Marquee IT Reviews (2)
Jun 26, 2020
Complaint Transaction ID: 42077761407 and ORDER-34146Matthew Crossette,
Please cancel any continuing matter involving this account. I was not happy the your company’s performance and see no reason to continue with a company that cannot perform as promised.
The impetus for my retention of you company was to get Netflix and Prime Amazon up and running. You stated that this would be done. This was not accomplished. Eventually, I determined that your company was incapable of getting the software up and running. And I terminated their poor performance.
First, as to Netflix, your technician was attempting to change a software that did not belong to me. I told you this but you continued with the password looping that could never had uploaded Netflix. This is evidence of a lack of competence.
Second as to Amazon Prime, the defect was that the machine was not registered. How and why that defect occurred to a previously registered device is unknown to me, but I hired your experience on that issue. Eventually, I was able to uncover the problem and restore my old Amazon Prime. Your company was unable to do this.
I spent $300 to get Netflix and Amazon set up, and your company did not and could do that. I cannot recommend a company with such poor performance. For that reason, please cancel my account. I do not wish to retain you for any reason and if asked, I will give that information to others.
Lawrence H. Hill,