Marquis Who's Who LLC

Good morning -I checked with our Customer Service Department regarding your certificate There is a note in our system stating that you called on 3/16/inquiring about the certificate Since you did not receive your original order, [redacted] issued a gratis/replacement certificate on the same day, 3/16/ It could take 6-weeks for your replacement certificate to arrive, but know it could arrive much sooner If you have further inquiries on your order, please still contact our Customer Service Department at [redacted] , or e-mail them directly at [redacted] Editorial Department

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] Today, they have sent me the corrected plaque, as I requested.They have communicated with me that the employee that was handling my order is no longer working for the firm.I find that this resolution is satisfactory to me Thank you Regards, [redacted]

Good morning -We received your complaint to the Revdex.com I apologize for the issues you are having with receiving your plaque Please note that [redacted] *s no longer is employed with our company That is the reason you have not received any replies via e-mail or phone from her I have forwarded your complaint to our Customer Service Department and they will respond to you directly soon For your information, the e-mail to our Customer Service Department is the following: [redacted] Thank you for your patience

Good afternoon -I apologize for the delay in responding to your complaint, however we had to check the status of your plaque with our merchandise vendor. It appears the vendor never received your initial order, and so we sent it to them again today with instructions to process it ASAP; it
should only take week from now. We should have a tracking # for you on Monday.Please do not hesitate to contact, Kelli M*** Director of Sales, directly for questions regarding your plaque and payment. She is aware of this complaint and will be pleased to assist you, should you have questions/concerns going forward. ***
Thank you - we apologize for any inconvenience.Alison P***Editorial Department

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** Today, they have sent me the corrected plaque, as I requested.They have communicated with me that the employee that was handling my order is no longer working for the firm.I find that this resolution is satisfactory to me
Thank you
Regards,
*** ***

Good morning -Our Director of Sales, *** ***, contacted you yesterday (4/16) and explained that what you received in the mail was not a bill or an invoice, but instead was a renewal form. She also explained that an order for *** was mailed in on 1/29/14. I believe she also sent
you a folle-mail, per your request. Hopefully all is cleared up now and you do not need any further assistance at this time. You are welcome to call or e-mail *** with any further questions or concerns.Thank you -***, Editorial Department

Based on a recent email response from Marquis, above complaint has been resolved to my satisfaction and you can close this file
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to
me
Regards,
*** ***

Good morning -We received your complaint to the Revdex.com. I apologize for the issues you are having with receiving your plaque. Please note that *** *** *s no longer is employed with our company. That is the reason you have not received any replies via e-mail or phone from
her. I have forwarded your complaint to our Customer Service Department and they will respond to you directly soon. For your information, the e-mail to our Customer Service Department is the following: ***
Thank you for your patience

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me, however, shouldn't the makeup order be rushed rather than the usual 6-weeks you suggested? If it takes another eight weeks, it will be 5-months since the original order was placed Also, I would like to know when the certificate I did not receive was shipped and was it through the *** or a private carrier Why was no effort made to track it?
Regards,
*** ***

Good morning -I checked with our Customer Service Department regarding your certificate. There is a note in our system stating that you called on 3/16/inquiring about the certificate. Since you did not receive your original order, *** issued a gratis/replacement certificate on
the same day, 3/16/15. It could take 6-weeks for your replacement certificate to arrive, but know it could arrive much sooner. If you have further inquiries on your order, please still contact our Customer Service Department at ***, or e-mail them directly at ***Editorial Department