Marquis Who's Who

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me, however,  shouldn't the makeup order be rushed rather than the usual 6-8 weeks you suggested?  If it takes another eight weeks, it will be 5-6 months since the original order was placed.  Also, I would like to know when the certificate I did not receive was shipped and was it through the [redacted] or a private carrier.  Why was no effort made to track it?  
Regards,
[redacted]

Good morning -I checked with our Customer Service Department regarding your certificate.  There is a note in our system stating that you called on 3/16/15 inquiring about the certificate.  Since you did not receive your original order, [redacted] issued a gratis/replacement certificate on...

the same day, 3/16/15.  It could take 6-8 weeks for your replacement certificate to arrive, but know it could arrive much sooner.  If you have further inquiries on your order, please still contact our Customer Service Department at [redacted], or e-mail them directly at [redacted]Editorial Department

Good morning -We received your complaint to the Revdex.com.  I apologize for the issues you are having with receiving your plaque.  Please note that [redacted]s no longer is employed with our company.  That is the reason you have not received any replies via e-mail or phone from...

her.  I have forwarded your complaint to our Customer Service Department and they will respond to you directly soon.  For your information, the e-mail to our Customer Service Department is the following:  [redacted]
Thank you for your patience.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] Today, they have sent me the corrected plaque, as I requested.They have communicated with me that the employee that was handling my order is no longer working for the firm.I find that this resolution is satisfactory to me.
Thank you.
Regards,
[redacted]

Review: As my name appeared on one of the Biographies of Marquis Who's Who publications, I ordered a keep sake on October 2013.

I have still not received my item.

This was the first email:

Dear [redacted]

Your order was processed and sent to our vendor on October 2, 2013 for

one Gimbal Clock.

While this item may take up to 14 weeks to arrive, please check with

your local postal/customs office as soon as possible for delivery.

Shipping to: [redacted] Sincerely, [redacted] Customer Service Department

Marquis Who's Who LLC/National Register Publishing [redacted]Desired Settlement: I need the ordered item as soon as possible.

Business

Response:

Hello -

A gratis order for the clock was placed by us on 2/4/14. We are checking the status of your Gimbal Clock with our outside vendor and should have an answer in a day or so. At that time, our Customer Service Department will be in touch with you regarding specific details of your order, [email protected]

Please e-mail me directly if you do not hear from them shortly, [redacted]

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

I have received similar replies over the last 6 months, and previously forced Marquis to place another order.

Every reply given has a time period of reply within 6 weeks, but until now have not been given specific details of this vendor nor the Courier company who will deliver the goods.

The response has to be more specific, and only then will I accept the response.

Regards,

Business

Response:

Hello -

I wanted to update you with the most recent information we have on your complaint. Please know that I had to forward this to our employee who handles our foreign vendors directly. Her name is [redacted] and she said you can contact her directly if necessary [redacted]. Here is her e-mail to me which I am copying directly below. You may not be 100% satisfied with this answer just yet, but please hold-off declining the response until she gets you the tracking # as she said she will. I simply wanted to send this response to update you on your complaint:

Here is her e-mail to me this morning:

Hi

I received a voicemail

from our vendor (and the email directly below) and she stated that the

customer’s first order (back in October 2013) was shipped. Unfortunately we

shipped this without tracking information. [redacted] entered the gratis in

February 2014 and we are technically still within our ‘up to 14-week’ delivery

period for this shipment however, the vendor has assured me that they will rush

this item to me. Once I receive it, I will personally ship it to the customer

with tracking information. I hope to receive the merchandise within the next

two weeks (these pieces are all hand made).

Thanks,

Operations

Manager

Marquis Who's Who /

National Register Publishing

Review: I ordered from customer service rep [redacted] a personalized certificate of my inclusion in the 2015 edition of Who's Who in American Women. The date of the order was 12/19 14 and I wrote a check for 45.50 the same day and mailed it the same day. It was cashed a few days later. Initially I was told it would be 4-6 weeks for delivery. When I checked with [redacted] after six weeks, I was told that due to the Christmas holidays there was a delay, and I should have it in 6-8 weeks. This was on Feb. 6th, 2015. On March 16th, I called and spoke to [redacted] again at 12:45 PM and was advised that "I should have received it, but she will reissue the order". I asked her to call me the next day with detailed information about when the certificate will be shipped and gave her my cell phone number. She agreed to call me with the information. She never called back. This morning, March 20th I tried to call to get the shipping information at: !0:00 AM, 10:20 AM and 1:40 PM. Each time I received a recording saying "I was next in line to be answered", followed by a recording stating that "due to high call volume please hang up and try again". My order confirmation # is: [redacted] This company has had my money for three months and I still do not have my certificate. I hope you can resolve this and have my certificate mailed out to me in a timely manner. I am tired of being jerked around. Thank you.Desired Settlement: Prompt delivery of order along with accurate explanation for delay and lack of concern and follow up by customer service rep.

Business

Response:

Good morning -I checked with our Customer Service Department regarding your certificate. There is a note in our system stating that you called on 3/16/15 inquiring about the certificate. Since you did not receive your original order, [redacted] issued a gratis/replacement certificate on the same day, 3/16/15. It could take 6-8 weeks for your replacement certificate to arrive, but know it could arrive much sooner. If you have further inquiries on your order, please still contact our Customer Service Department at [redacted], or e-mail them directly at [redacted]Editorial Department

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me, however, shouldn't the makeup order be rushed rather than the usual 6-8 weeks you suggested? If it takes another eight weeks, it will be 5-6 months since the original order was placed. Also, I would like to know when the certificate I did not receive was shipped and was it through the [redacted] or a private carrier. Why was no effort made to track it?

Regards,

Review: Unsolicited listing for Who's Who in America came in mail. (VIP no. [redacted]). Information is wrong. Numerous attempts to contact customer service unsuccessful. The options given e.g. 3, 6 do not work. Tech. support number out of service. CEO number vm - no reply. Email links do not work. After finally getting through to "sales" for libraries (only number that worked) spoke to LaZonnie who promised to get a resolution and promised to reply via email; never did. Emailed request to delist my name from listing (print 2016 and online) , cc'd to Fred M[redacted] (Editor and CEO).

Poorest customer service.

Unprofessional way to trap listees.

Privacy compromised (potential for identity theft) .

Need resolution and delist immediately from Marquis Who's Who.

Revdex.com is listing Marquis Who's Who as credible business. From this experience they are anything but that.Desired Settlement: Delist my name immediately from Marquis Who's Who print and online database.

Consumer

Response:

Based on a recent email response from Marquis, above complaint has been resolved to my satisfaction and you can close this file.

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Regards,

Review: Good afternoon, I hope this email finds you well. Last year, on November 24th of 2014, I ordered personalized Mahogany Wall Plaque (Standard) devoted to my inclusion in to Who's Who in America 69th Edition, 2015. Order #[redacted] I paid for this with my credit card total $104.99. Providing that they state on their website it takes up to 10 weeks to deliver this product within USA I still have not received my plaque. All my attempt to contact this company regarding my order failed because they simply ignore all my emails and phone calls.Desired Settlement: I would like my order delivered or my money refunded to me.

Business

Response:

Good afternoon -I apologize for the delay in responding to your complaint, however we had to check the status of your plaque with our merchandise vendor. It appears the vendor never received your initial order, and so we sent it to them again today with instructions to process it ASAP; it should only take 1 week from now. We should have a tracking # for you on Monday.Please do not hesitate to contact, Kelli M[redacted] Director of Sales, directly for questions regarding your plaque and payment. She is aware of this complaint and will be pleased to assist you, should you have questions/concerns going forward. [redacted]

Thank you - we apologize for any inconvenience.Alison P[redacted]Editorial Department

Review: My husband received a bill for $261.95 for an edition of Who's Who which he did not order. This happened last year, and we paid it after complaining, because we they said we had ordered it but could not prove that we had not. This week I tried to call to tell Marquis that we had not ordered this book this year, but could not get through to anyone, at any time. Their recording said that due to the volume of calls, they could not answer. I left a phone number, but they did not call backDesired Settlement: We want an apology, and removal of the charges. As a once respectable company,they should be ashamed to do this.

Business

Response:

Good morning -Our Director of Sales, [redacted], contacted you yesterday (4/16) and explained that what you received in the mail was not a bill or an invoice, but instead was a renewal form. She also explained that an order for [redacted] was mailed in on 1/29/14. I believe she also sent you a follow-up e-mail, per your request. Hopefully all is cleared up now and you do not need any further assistance at this time. You are welcome to call or e-mail [redacted] with any further questions or concerns.Thank you -[redacted], Editorial Department

Review: In 2014 I ordered and received the wrong Marquis Who's Who database plaque. On 12/03/2014, I received an email from [redacted] who stated that a new 10 Year Anniversary plaque would be sent. I never received the replacement plaque. I emailed [redacted] on 02/10/2015 and 02/12/2015 to inquire about the status of my replacement plaque. I phoned and left a message for [redacted] on 02/20/2015. I have not received any replies to my inquiries.Desired Settlement: Please send the replacement plaque that I originally ordered or refund my remittance of $139.99

Business

Response:

Good morning -We received your complaint to the Revdex.com. I apologize for the issues you are having with receiving your plaque. Please note that [redacted]s no longer is employed with our company. That is the reason you have not received any replies via e-mail or phone from her. I have forwarded your complaint to our Customer Service Department and they will respond to you directly soon. For your information, the e-mail to our Customer Service Department is the following: [redacted]

Thank you for your patience.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] Today, they have sent me the corrected plaque, as I requested.They have communicated with me that the employee that was handling my order is no longer working for the firm.I find that this resolution is satisfactory to me.

Thank you.

Regards,

Review: I ordered a book of personal edition last year and it was expected to be delivered to me by the end of February this year. I, unfortunately, have not received the book. Therefore I have asked the delivery status several times. Their answer was only that the book was delivered to my address but I have not received still. Therefore I asked information to track the delivery status such as tracking number or information written in their bill about post service. After my asking this information, who's who replied that they would send another book as replacement but it was non-personalized copy.

I can not understand why they do use any tracking service for sending this kind of book. It costs about $360 and the personalized edtion was special book with my name printed hard-copy.

I think their reaction has mainly three problems. (1) delivery was delated for some months and I am not sure when I receive the book so far (2) This book is a kind of prize to me and the value of the personalized version with my name printed hardcopy can not be measured by cost. Therefore Who's who is doing that kind of business of personalized edition but Who's who has not given me any compensation about sending non-personalized version insteady of personal version (3) I asked some suggestion to compensatation about delayed delivery and non-personalized edition delivery diffrent from my order. Who's who's answer is only that they will send non-persoalized version as soonas possible but they did no reply about my suggestion. No answer about my request.Desired Settlement: I already asked some settlement for their problems.

1) The delivery was delayed so much. Therefore Who's who should use most fast delivery service with tracking system such as [redacted] 2) I cannot received the personalized edition, which is a kind of persoalized keepsakes. I, unfortunately, can not have my personalized keepsakes because of delivery accident ant Who's who had not used any tracking system for this kind of valualbe products. Therefore I suggested Who's who to send me another persoalized keepsakes. Who's who has other persolized keepsakes. This was my suggestion to Who's who but if it is not acceptalbe to Who's who. I think Who's who should provide me any other compensation about the fact that I can not receive personalized edtion. This is different from what I orderd. It is clear that there is the difference between what I ordered and what I wil receive. Who's who should provdie any compensation for this difference such as refund or other products.

Business

Response:

Hello -

We have entered a gratis order for Who's Who in the World for you on 4/22/14. In order to expedite the process, we will be shipping a copy that we have here in our office to you on Thursday 5/22. We will have tracking for you early next week and you can e-mail me directly [redacted] to get the tracking #. We do understand that this book will not be personalized as you originally requested. Therefore, we will be sending you a complimentary Certificate of Recognition, inscribed with your name, to commemorate your inclusion in this publication.