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Marrano Marc Equity Corp.

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Marrano Marc Equity Corp. Reviews (1)

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
It comes as no surprise that the response from Bob G[redacted] (Marrano VP, Production)  to our complaint letter to the Revdex.com did NOT satisfactorily address our concerns/complaints.  Based on the other responses (Revdex.com) we have read concerning other Marrano home buyers, this was a typical scripted response and for the most part taken out of context and meant to intimidate the homeowner.  Once again, I would like to make it clear and reinforce our legitimate concerns.  Regarding the April 7, 2015 letter requesting no structures be installed until after grading and that “we will not grade around these structures.”  If you refer to our complaint, we made it abundantly clear that it did not make any sense to install a patio (which by the way is on the BACK of our property and the driveway is on the FRONT of our property) after grading, sprinkler system and hydro-seeding.  Had we waited, we would have had to have the sprinkler system re-done and grass re-seeded at OUR expense. Bob was the person that personally told us it would be at our expense.  (By the way, we had permission from our HOA to pour a patio). Our main issue, if you will revisit the complaint we sent to the Revdex.com, was the DRIVEWAY delay.  To be perfectly clear, it was NOT “installed as scheduled” !!! Until we called Channel 4 Investigates on Wednesday, May 27, 2015 we still did not know when we would have a driveway.  That very day (May27th, 2015), all of the other driveways in our development were completed and ours was still without ANY preparation other than the winter rock having been removed either late April or very early May.  We know for a FACT that the paving company was told by Marrano not to come near our property because we had installed a patio (in the BACK of the house).  This in NO way would have prevented the installation of a driveway in the FRONT of our house.  So, please don’t mislead the Revdex.com and the public by saying that the driveway was “installed as scheduled”.  Winter rock was removed over a month BEFORE the driveway was installed.  ALL of the other homes in the development had driveways that were prepped in a timely manner EXCEPT ours. This was blatant “ego”, “get even” behavior on behalf of Marrano.   We also know for a FACT that the landscapers were told not to come within 5 feet of our patio.  Fortunately, they ignored that order and did a flawless job grading, adding a sprinkler system and landscaping.  They were NOT the least bit concerned about damaging our property and neither were we.  They also agreed that it was MUCH EASIER to do their job with the patio already installed.  People in the neighborhood talk, we know what’s being said and the Marrano/Marc Equity reputation is tarnished because of poor customer service.  Our “story” is a clear and not uncommon example of what we and other Marrano home owners have experienced.  What a shame, given the thousands and thousands of dollars we have invested to have a home that we should be happy with.  It goes beyond my understanding that almost everyone we had contact within the company was uncooperative.  Now, the REAL issue that CAN be fixed -- the basement carpet error.  YES, I did initial that “section sign off” COMPLETELY trusting that the design center representative had  CORRECTLY recorded the carpet color we had actually ordered.  We had NO samples in front of us to verify every one of the items we initialed on the approximately 9 pages of selections.  “30750 coffee frost” means nothing to us.  When I re-visited that page AFTER discovering the wrong carpet had been installed it still meant nothing to us.  Quite honestly, just to over think this, I would have to say that coffee is BLACK and frost would make black “gray” which is what we ordered -- Grayish carpet!!!!  We have BROWN!!  We know for a FACT that this was an error on the behalf of the representative who recorded that number and color.  Her email to us pretty much admits she made an error.  I have a copy.  If we had been allowed to come to the design center  as we requested in January 2015 to look at samples again to verify, we would, at least have seen what color we did order.  We were refused an appointment by Jim Marrano.  I have a copy of his email.  We also know that two other homeowners who bought in the same time frame had incorrect carpet installed and they were BOTH compensated with the correct carpet.  Same scenario  -- design center error.  And by the way, if you revisit that sign off page you will see that I did NOT sign my initials on that particular line of the page!!  Also, to be clear, after discovering the incorrect color carpet had been installed, the ONLY resource we had for color samples for this particular brand of carpet was online and, that was not a reliable source, thus even more reason to have been given the opportunity to come into the design center by appointment.  If you are willing to at least discuss this issue further, which is clearly not asking too much, we can further explain so this issue will be even more abundantly clear that this was the design center error.   We are VERY nice, professional, well educated, kind people and have done everything in our power to avoid the treatment we have received from this company.  What if this was YOUR story?  How would you feel?  All we are asking is that you do the RIGHT THING.  The cost of the carpet replacement is a VERY small price to pay given the nature of the error, frustration and time spent with these unnecessary and avoidable circumstances.  Respectfully Submitted,  [redacted]

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Address: 2730 Transit Rd, West Seneca, Minnesota, United States, 14224-2523

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