Marrins' Mooving

Do not honor promised discount. Furniture and new house damage.
There are two issues. First is regarding billing. When I first contacted them to get a quote, I mentioned that I have a 15% discount through my employer. They prepared the quote with the 15% discount. However, when they are done moving, they said the move is ahead of schedule, therefore 15% discount does not apply. I ended up paying the full price.

Second is regarding the damages during the move. The biggest damage is for a bookshelf. The movers detached one bookshelf to several pieces. They also took the bottom part of the end piece out which is not necessary. When they were done moving the bookshelf pieces, they did not put the bookshelf back together. Moments after they moved the bookshelf, the bottom part of the end piece fell out and the end piece fell and damaged beyond repair. It also damaged the trim and a door frame. I talked to the person in charge of the move, and he denied responsibility. He said that no one was in the room when the bookshelf piece fell. While it's true that no one was in the room at the time, but the damage is due to improper placement of the bookshelf pieces.

There are also other damages to the furniture.

We are still awaiting our reimbursement check of $325 for items damaged in our August 2019 move. We have contacted the business several times.
On August 30, 2019, Marrins moving company arrived at our home in ***, NC to load our items for our move to ***, NC. The men who loaded our items were not prepared. They loaded items poorly causing damage to many of our items and took 2 hours longer than quoted. They didn't bring a large enough truck so we had to have them go back to get the other items. Upon their arrival on August 31, 2019 at our home in ***, we were surprised that of the 3 movers they sent to unload our items, only one was competent. Two were teenagers that could barely lift anything. Our entire family of 5 had to assist in physically moving all of our items to ensure that more of our Items did not get broken or our new home get damaged. This included my husband (who has a bad back) and my son in law carrying our washer up 2 flights of stairs as well as The dryer, dressers and other heavy items. Which is why we paid them to do it. Once the 2 moves were completed, Which was a holiday weekend, I received a phone call from the accounts receivable employee (***) who was rude and demanding receipt of the balance. She didn't even say hello first. Just demanded payment immediately. I proceeded to let her know that my husbands company was sending the final payment as this was a work related move (which was disclosed at the beginning of the contract and agreed upon). She was rude and could not even provide me an invoice for the balance. I also let her know that we had incurred damages and needed to know what to do to resolve them. She emailed me a claim form, which I filled out and emailed back to the "manager", *** on September 5, 2019. She never acknowledged receipt of the paperwork so I reached out again via email on September 20, 2019. She never replied. My husband called and spoke with her directly and she assured us that our check was being put in the mail that following week. Weeks went by and we did not receive the reimbursement which they claimed to be about $325. My husband called again and we got the same story. That it was in the mail. We have called back on at least 3 more occasions, only to be told the manager is not in, on vacation or out of the office. it is now December and we are STILL WAITING on the check from AUGUST. The $325 check would be the least they could do after the horrible service that we received and all of the hard work WE HAD TO DO to move ourselves after we paid them to do it. This company is horrible.

Marrins Moving damaged furniture during my move and I had insurance though them. I am owed $500 and they will not pay or say when I am to receive $
I moved with Marrins Moving on August 15 and they damaged my couch and bed. I had purchased the insurance through them and they would repair or replace. I emailed the manager *** the claim form on August 21 and had to call several times - each time she was either never in the office, was in a meeting or was on vacation. After saying I was going to write a negative review I finally heard back from her that I would receive $500. She then never would tell me when I would receive the money and blamed the missing money owed to me on the fact she asked someone to send it to me prior to them leaving the company. And around we went again with the unanswered emails and phone calls. So here I am reporting Marrins to the Revdex.com in hopes of action being taken by Revdex.com, me receiving my $500 owed to me, and Marrins management knowing this is not ok to do.

Bought full insurance. Submitted claim for items damaged on July 31, 2019, no response as of Sept 23, 2119
Used this moving company. Bought full insurance. Submitted claim for items damaged on July 31, 2019, no response as of Sept 23, 2019. Contacted 6 times between Au 1 and Sept 23rd, with no response. And of course no check to cover the damage

Marrins Moving charged my credit card #1151.25 without my permission on 9/3/2019.
On 8/26/2019 I paid a $300 deposit for my daughter, ***, to Marrins Moving. I did not agree to pay any future charges NOR did I give them permission to keep my credit card # for any future charges. On 9/3/2019 they charged my card $1151.25 WITHOUT MY PERMISSION. I never agreed in writing, on the phone or electronically to pay them these monies. This is an illegal act and I want restitution. I tried to call their office and was told *** would call me back, after I was put on hold the first time and noone came back to the phone, then they hung up on me on my next 4 attempts to call. *** has yet to call me.

We hired Marrins Mooving to move our household items from Greensboro N.C. to Brentwood TN. We are waiting for them to deliver all of the items to us.
My husband and I hired Marrins Mooving to move our house hold items from Greensboro, N.C. to Brentwood T.N. On June 6th, 2019. Marrins Mooving stored the items until delivering our items on July 15th 2019. When delivering our items, several items were discovered to be missing. We signed paperwork stating what items were missing. The driver for Marrins told us he would deliver the items as soon as possible, as they travel to the Nashville area often. Since then we have been told that the items would be delivered, but they have continually not delivered when promised, often not telling us until days have passed that they will not be delivering the items, and then unable to give us a specific date. The latest we have been told is that they are crating the furniture to be shipped separately and that they will give us a tracking number. After several days waiting for a tracking number, they have told us that it hasn't happened. We have paid them in full, but yet they refuse to deliver the remaining items.

This company basically steals your money. We bought the full coverage and in the end only got granted a third of the claim. Several things got lost during our move and they were very quick to blame us for this even though they had made an inventory list where these items were on. I would not recommend this company simply because they are a pain to deal with if something went wrong during your move.

Promised a 2 to 3 day move...been 2 weeks and no contact from them

Unpaid claim for damages incurred during a move on 12/22/17
I have submitted all required claims paperwork and estimates multiple times to different employees at Marrins' Moving. After a two week processing period, I am directed each time to ***, as the person who needs to handle the claim. After multiple unreturned phone calls and emails requesting an update, I still have not received any payment or recompense from damages done: multiple pieces of furniture broken and/or damaged beyond repair; and furniture drug across newly finished hardwood floor leaving gouges in multiple slats. All documented at time of event by their moving foreman.
Move occurred on 12/22/2017
Forms submission, email or phone calls have been (bi)monthly since then.
*** is the General Manager, and no district manager or higher up exists to speak with. I feel no other recourse is available to me for resolution.

Damage to items moved during the move by moving comany.
Move from *** NC to *** NC
Move date April 28th, 2018
During the move several of items were mishandled and damaged. Also the movers hit a wall in a hallway creating a whole to the sheet rock.
Company was contacted of the damages, they said to fill out a form which was done and emailed to them by May 9th, 2018. Also pictures of the damages were provided as well. Since then they have been giving us the run around and after a few months not responding to our calls or emails. I have had to hire people to come an repair damage items.
We were prompt to pay for services and was told they would take care of the cost of damages which they never did.

Mover damaged property and attempted to conceal it leading to physical injury. Company refuses to pay for damages as dictated in contract.
On September 1, 2018 I contracted Marrin's Moving to transport my personal belongings from Durham to Charlotte NC. During the move, the movers broke the legs off of two large dressers. Rather than inform me of the damage, they attempted to conceal it using superglue. The evening of September 1st, the superglue gave out on one of the dressers and fell on my wife's foot, injuring her. My 14 month old daughter was playing nearby and was nearly struck by the furniture. I immediately took pictures and contacted attempted to call the moving company. A receptionist took a message and I was told they would call me back immediately. Later that night my family was awaken by another dresser breaking and falling. Upon further inspection, it too had been superglued and was still wet. After repeated attempts to call and email the GM, "***", with no response, I received a claim form approximately a few days later from the company. I filled out the claim form and submitted it, along with pictures, to the GM ***, and CFO ***. Over the next 3 weeks I sent over 8 follow up emails and tried calling the company 7 times, leaving messages each time with the receptionist or directly on ***'s voicemail. As of October 2nd, I still have not received a call back from the company, or received reimbursement as stated in the contract for damages.

Marrins Moving has not returned my calls.I've made several calls to the company to find out when I will get reimbursed for my Feb. 2018 moving damage.
I paid for full replacement value insurance during my move from Cary to Asheville in February, 2018. Marrins Moving sent someone to my apartment to evaluate two items that were damaged during the move. He determined that the items were not repairable. Marrins Moving requested that I get an appraisal done for my damaged chandeleir and antique stand. I paid three hundred dollars to a certified appraiser to have the items evaluated. I sent the appraisal to Marrins Moving by certified mail. It was signed for. I made several calls to Marrins Moving complaint department to find out when I will get reimbursed. They have not responded.

Incomplete settlement of damage claim and non-follow up of customer inquiries to settle the issue.
Marrins Mooving moved our household goods on September 21, 2017. I paid for the full insurance coverage for this move. There was damage to several items and I filed a claim in accordance with the instructions. After numerous calls regarding status of the claim, I finally received a settlement letter and check from Marrins. Their replacement settlement for damage to the TV was inadequate with like kind and was based upon a lesser quality and functional TV. I contacted Marrins to negotiate this settlement and protest their substitution TV. After numerous conversations with their General Manager, I finally agreed to accept their settlement on the TV. However, I brought to their attention that the sales tax was not included in the settlement. I was told that they could only reimburse for sales tax when I purchased a new TV. I told the General Manager that their settlement check stated that cashing the check meant final disposition of the claim. The GM assured me that didn't apply to the sales tax reimbursement and told me to send a copy of the receipt and Marrins would reimburse me. I copied the receipt and mailed it to Marrins with attention to the GM. After a month of waiting for the reimbursement, I called the GM and was told she was in a meeting. I asked the staff member to please pass my request for status to the GM and was told she would let her know. After another week with no response from Marrins, either by email or telephone, I sent the GM an email requesting the status of the sales tax reimbursement. After another week with no response to my email request I feel that I need to resort to contacting the Revdex.com seeking help in settling this issue. I cashed the settlement check based on a good faith belief in the GM's assurance that Marrins would reimburse the sales tax regardless of the final settlement fine print on the settlement check. To me, this s a breach of a promise and terrible customer service.

Company has not replaced items it lost while providing moving services, despite many attempts to do so
After working with Marrins in June 2017 to move our furniture, we discovered that a handful of items had been damaged or missing. It took months - and repeated statements that we would contact Revdex.com - for the company to engage with us and repair equipment. We are still without use of a credenza because of missing shelf pins. While the company has made good faith efforts to send us replacements, none of the pins were the right size, despite having pictures and other relevant information. Since we purchased full replacement value insurance from the company, we said it was time to replace the piece and offered a comparable model for reference. The company responded by asking for purchase orders and proof that we actually bought the credenza. The piece is several years old. As an alternative they want us to mail other pins so they can "machine" new ones.

This may seem like a small detail, but it should never take this long. If the company needed this information they could have asked for it months ago. What could have been an uneventful (i.e., "good") moving experience has become a frustrating exercise in avoidance and delay.